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@terrafurmaEA If you're open to it, we'd appreciate if you shared more details regarding the same via DM so we can address your concerns appropriately and work towards a resolution. ^EA

@terrafurmaEA very seriously. ^EA 2/2

@terrafurmaEA Hi Terrafurma East Africa Ltd, thank you for reaching out, and please accept our apologies for the delayed response. We're sorry to hear about your negative experience and we truly regret any inconvenience this may have caused. Your feedback is important to us, and we take it 1/2

@agataradomska Hi Agata, please accept our apologies for the delayed response. The Branch confirms to have reached out to you. Could you please let us know if you were assisted? ^EA

@bmachau You are welcome @bmachau. ^IN

@nelsonemiac Hello Son Of A Queen 🇰🇪. This is an unfortunate occurrence, and we sincerely regret the unpleasant experience on getting a debit card. Kindly share your account number via DM for further checks on this matter. ^AM

@_smallpun Thank you smallpun for sharing your experience and recommending us. Indeed, we have the most attractive offers in the market for our customers and best in class service. Serving you is our delight. ^AM

@KenyaMlima Habari Mlima Kenya. Asante kwa kuwasiliana nasi leo. Ndio tafhadhali tumia DM na tutaweza kujibu swali lako. ^AM

@sircheru ,thank you for engaging us and apologies for the delayed response. Kindly delete the account number posted on the public post and share it as a DM. ^AM ^AM

@ShirleenNy9930 Hello thank you for engaging us. Apologies for the late reply. We have advised. ^JL

@Joshsmasha Hello Josh junior, apologies for the delayed response. We have shared a statement for your confirmation. ^ MN

@KariukiMuiruri1 In case of the same error, share the screenshot for further assistance. ^ MN

@KariukiMuiruri1 4. For account number, enter the full 16-digit Prepaid Card number 5. Enter the transaction amount. 6. Enter your Mpesa Pin to confirm the transaction. 7.A confirmation message is sent to your mobile number. MN 2/2

@KariukiMuiruri1 Hello Frankie Kariuki, thank you for engaging us and apologies for the delayed response. Kindly retry to deposit to your prepaid card via Mpesa using the below steps: 1. Select Lipa na Mpesa on Mpesa menu. 2. Select Paybill option. 3. Enter the Paybill number (872651) 1/2

@frankmaisiba1 Hello Frankline Maisiba, thank you for engaging us and apologies for the late response. Kindly share your name, phone number and email address on DM for our team to contact you with further assistance with MMF account opening. ^ MN

@End_depress_ion Hello @End_depress_ion, thank you for engaging us. The customer care support should be instant. However, the duration may vary depending on the call traffic. We strive to ensure that you are not on hold for long. ^IN

@MrsantanaEA Hello @MrsantanaEA, thank you for engaging us. For security reasons, all our shared bank statements are password protected. For any amendment to the account details, we kindly ask you to visit any of our branches. ^IN

@TimRoyal13 Hello @TimRoyal13, apologies for the unpleasant experience. We have responded to your DM. ^IN

@_Robbie123 Hello @_Robbie123, that is correct. ^IN

@jalas_junior Hello @jalas_junior, we have advised. ^IN