Hillarys
@hillarysblinds
Followers
8K
Following
2K
Statuses
13K
Made-to-measure curtains, blinds, shutters and awnings for the window wise 🦉 Monitored Monday to Friday 9am-5pm.
Nottingham, England
Joined March 2009
@bemoreAnn Hi there, Thank you for reaching out to us. We take your feedback seriously and will look into the situation. To enable us to do so, please send us a DM with your details. Yasmin
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@mahbalija Thanks for getting back to us! We can see that you have since spoken with a Manager within our customer service team. We are deeply sorry that we are unable to offer you an alternative product at this time. Best wishes Becky
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@mahbalija Hi Mahesh, We are deeply concerned to hear of your experience with us and wish to investigate further. Please could you send us a message with your account details including customer number, to enable us to locate your account? Emily
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@smilingretiree Hi Maggie, We are deeply sorry to hear of your experience with us and are keen to find out more, please can you DM us with more information and your full address? Emily
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@mahbalija Hi Mahesh, That's so disappointing! Please DM us with your full address. Regards Becks
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@goldfishbowl79 Hi Marie, This doesn't sound right and we are sorry to hear this, we would like to help! Please do pop us a DM over with your details. Emily
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@tom85uk Hi Tom, This doesn't sound right & we'd love to get to the bottom of it! Please DM us with your full address. Regards Becky
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@Richard85579633 Hi Richard, Thank you for providing us with your details. We shall now review the account and respond accordingly however we strongly recommend you remove your address details from the public. Kind regards Laura
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@Dannyhadders Hi Dan, This is most disappointing to hear. We take your feedback seriously and will investigate the situation. To enable us to do so, please send us a DM with your details. Yasmin
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@Simon_Clemson Hi Simon, We are unable to assist without the account details, please do DM us with the details in order for us to look into this. Emily
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@Sellwpk Hi Pablo, We are so sorry to hear this. We are keen to help and investigate further, please do give our dedicated customer care team a call on 0800 916 1037. Emily
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@Simon_Clemson Hi Simon, I am sorry to hear that your shutters have been delayed. You should have certainly been made aware prior to the installation. Please do pop us a DM and we can look into this further. Emily
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@mahbalija Hi Mahesh, I can confirm that the latest update is that your replacement has been ordered and due to be delivered to your advisor on 15th January. Your advisor will be in touch with you directly to arrange an installation date. Yasmin
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@mahbalija Hi Mahesh, Thanks for your providing your details. Our customer care team has tried to reach out to you by phone today and also sent an email. I will send a further update on another post as we have limited amount of characters we can respond with on X. Yasmin
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@JamieBamfo11497 Hi Jam, We’d like to understand more about the issues you’ve encountered so we can address them appropriately. Please send us a DM with your details, and we will do our best to resolve any concerns you have. Yasmin
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