@XThejavauser Hey Max! This article from our help center might help you:

@kirbysupakool Hi, we are not aware of any issues. Does the issue persist in incognito mode?

@Solarzide To help troubleshoot the issue effectively, could you please provide the server log? Here's a guide that explains how to access and share the server log:

@KatteIsGay This article from our help center might help you:

@IsmaelC86678311 You can try using Tebex instead. When you use Tebex the price will be displayed and charged to your card in euros, which will then be converted to your local currency by your bank. Try it here:

@danieln86412069 Hey barto, can you please message us directly so we can take a deeper look at your issue?

@KBPlays2007 @Aternos You can manually install the mods from the modpack on Unfortunately, there is no other way.

@KBPlays2007 @Aternos exaroton is our premium service. There is a trial with a limited amount of credits and it is not possible to upload files to exaroton if you have not yet purchased credits. After you bought credits, you can upload files and custom modpacks. Read more here:

@KBPlays2007 @Aternos Hey there! On Aternos you can install many predefined modpacks from on Software -> Modpacks. If a modpack is not on the list, you can try to suggest it. Unfortunately, uploading files is not supported on Aternos. Read more about it here:

@Trilinisty To help troubleshoot the issue effectively, could you please provide the server log? Here's a guide that explains how to access and share the server log: Providing the log, will allow us to better understand the situation and assist you accordingly. T...

@danieln86412069 Yes, we did. This article from our help center might help you:

@Kieshow @Aternos Does the issue persist in incognito mode?

@velixxe There is no issue on our side. But our servers are hosted in Central Europe, it's possible that there is some congestion somewhere between Japan and Central Europe.

@CloudChaser2002 In order to gather the necessary information to help diagnose and troubleshoot the issue you're experiencing, please follow the instructions provided in the following article: It will guide you on how to collect the diagnostic information we need. Onc...

@CloudChaser2002 Hi and thank you for contacting the exaroton​ support. Does the error still occur or was it a temporary problem? Best, Riccardo​ from the exaroton​ team

@KatteIsAce You can download your server files here:

@blue61651416 @Aternos You can already use addons on your Bedrock server:

@000kmu Could you try to explain the issue you are facing in more detail? You can also DM us or email support@exaroton.com

@TyYatos Great to hear that you enjoy our service!

@JoseCarlosJCCD Hi, right now we only have servers in Central Europe.