@LatexLips Hi there, We are glad to help you out. Can you DM us the original order number? We are so sorry that the order canceled. We'll try to get things right for you next time. DM'ing your order # to us will help us track and trace the gift card activity and help you best. Thanks.

@alluringrose Hello, Coat rips would not be designated as a warranty related issue. We are sorry that you got a rip in your coat. . Here are the current Eddie Bauer returns/warranty related policies. The agent gave correct info. We are sorry for any disappointment.

@ccxv00 Hello, We are sorry you didn't find customer support to be helpful to you. Eddie Bauer policy is such that items do need to be returned to be refunded, even if an incorrect item is sent. Instead of an exchange process with us, it is more of a return and reorder process.

@gandalfp Thank you. Will pass it along to the IT and web teams. Best wishes, and sorry for any inconvenience.

@MorefromMoose Hello, Unfortunately, the store was right. We aren't able to accept returns for items that have been worn or used. EDDIE BAUER RETURN POLICY Purchases can be returned or exchanged in original unworn/unused condition w/ proof of purchase w/in 60 days of the purchase date.

@MarvinGard66085 Hello, Customer support hours are as follows: Live Chat- Chat with a support rep from 9:00 AM to 12:00 AM ET Email. Send questions. We will get back to you within 24-48 hours. Phone- 1-800-426-8020 between 9:00 AM and 8:00 PM ET. Thank you.

@mrkhedut It's normal for our store staff to remove product tags for customers. Items purchased in store need to be returned in store per Eddie Bauer policy. Here is the link that explains: Perhaps there is a store closer to you where you can take it w/ receipt

@Molly9478996378 Hello, Thank you for your feedback. We would certainly like to assist. If you get a chance, DM us your order number and we will be glad to look into it. We are also apologize if some items canceled. Thank you.

@iMangesh_Tango Hello, We located the order number you provided. Thank you. It was purchased more than 4-years ago, on Jan. 3rd, 2021. This is beyond the timeframe that we replace items. We suggest you try a zipper repair service. We have sent a $40 courtesy gift card. Thank you.

@LaureMissick Hello, We are sorry to learn of your disappointment. Please address any concerns to the following: EMAIL: customerservice@eddiebauerkids.com PHONE: 10AM - 5PM EST 844-680-2278 Thank you.

@iMangesh_Tango Hello, Please DM and order numbers and share any pertinent information if you need us to look at a situation for you. We will be glad to assist. Due to message volume, a response from here may take a couple business days. Customer support is also at 1-800-426-8020. Thank you.

@firezone73 Hello, Was your issue resolved? Our customer support at Eddie Bauer is at 1-800-426-8020, but they don't handle credit card payments. The number to call for credit card payments is likely on the back of your credit card. We are sorry if you had a delay getting through. Thanks.

@iMangesh_Tango Hello, The order isn't showing up in records. Warranties are honored for purchases made within the past yr. for purchases prior to June 7, 2024 with a receipt. You confirmed an order number, so we can send you $25 electronic gift card. You would dm an email address to get it. Thx

@iMangesh_Tango An order number would have gone to your email address in case that is still in your email records and not been deleted. We would need that as proof of purchase since there is no receipt. All we can offer as a goodwill gesture is a $20 gift card if you DM an email address. Thx.

@AtlPR Hello again, To reorder, you would place a new order on the website, then simply DM us here both the old order number and the new order number. We wil be glad to price match form our backend accounting office so that your price will be the same as the original order. Thank you.

@AtlPR Hello, Our return policy does state that there is a return fee. We want to be good to you though. If after you have returned the item in the size that didn't work out for you, you let us knw via DM the original order number, we can as a one time courtesy waive the return fee.

@skjds13 Hi, You have our attention. We are sorry if your experience has not been a good one. We want very much to help. Please pm (privat message) your order number along with the name on the account and we will be glad to investigate and try to make things right by you. Thank you.