Econet Customer Care
@econet_support
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Econet Wireless Zimbabwe Customer Service Support. #EconetCustomerCare
Harare
Joined July 2013
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Pinned Tweet
Hello Buddie 😊,
May you always include your contact number/s via Direct Messaging when logging your query to enable us to swiftly contact you for additional information, share query updates/status, or any follow-up. We thank you for your unwavering support 🙏🏾
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It's Competition Time! Do you wanna win a Kwesé Decoder, Umbrella, T-Shirt or Cap? All you need to do is Register & Use the My Web Self-Care Portal between now & the 31st of July 2018! Visit --->
@fayaz_king
@263Chat
@Techzim
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Did you know you can now check your call records & data usage online?
Simply visit
#MyWebSelfCare
& Browse for FREE
#NoDataNeeded
. Keep track of your data usage & manage your airtime 24/7! Visit Today!
#OpenNetwork
#ZeroRated
@263Chat
@econetzimbabwe
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Did you know you can Log your query and track it using My Web Self-Care? Visit and submit your query today!
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Hello Buddie 😊,
Kindly include your contact number/s when logging any query to enable us to swiftly contact you for additional information or to confirm your query resolution. We thank you for your unwavering support 🙏🏾
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Have you forgotten your
@EcoCashZW
Pin No & need to reset it? Not a problem, just talk to Bud-e! Simply visit our
#Facebook
Page--> & Inbox Message “EcoCash Pin Reset”. Bud-e is here to assist you 24/7 🤖
#AI
#Chatbot
#SmartDataNetwork
@Otis_Mak
@263Chat
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#SelfService
- Getting locked out of your phone can be frustrating - Now we have a solution to help you get your PUK Number 24/7! 😃 No need to call us..Simply Dial *111# & follow the easy steps below.
@Techzim
@263Chat
@fayaz_king
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Hello Buddies, you may experience challenges connecting to our helplines. Please make use of our social media platforms and self-care platforms for assistance while our engineers attend to restore normal services. We sincerely apologise for the inconvenience caused.
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Log on to My Web Self-Care to verify your registration details and stand a chance to win exciting prizes from us 😀. Visit today.
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Do you need help with a ZESA Token? No need to Call Us. Just ask Bud-e! Simply visit our
#Facebook
Page --> & Inbox Message “ZESA Query”. Bud-e is here to assist you 24/7 🤖
#AI
#Chatbot
#SmartDataNetwork
@Otis_Mak
@petermasaraneyi
@263Chat
@Techzim
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#SelfService
- Log on to My Web Self-Care to view your call records and monitor your data usage. Visit .
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Do you need to reset your EcoCash PIN? No problem, simply log on to My Web Self-Care , under "My Queries" and submit. You also stand a chance to win exciting prizes from us 😉.
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Morning Buddie, private WiFi bundles work just like any other bundles. They allow you to connect to the internet using a phone or modem and you do not require a WiFi connection. They are also usage based and will expire after 30 days if not exhausted. ^GFK
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Did you know you can also transfer Airtime using My Web Self-Care?
Log on to , under My Services select Airtime Transfer😀.
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#SelfService
- Did you know you can log your data query and track it using My Web Self-Care? Visit to log your query and stand a chance to win an exciting prize from us 😉!
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@OpenParlyZw
Hie
@OpenParlyZw
, kindly note that we do not share our customer details or data with any third parties. ^TFM
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Hi
@MaxeeMaxtee
. Should you have a change of mind, please visit to upload your Curriculum Vitae and check the available openings we have at the moment. ^HM
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Stand a chance to win an exciting prize from us when you use My Web Self-Care😎 . Log on to and submit your data query today.
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Tokutendai nefeedback yenyu,
@_tpyd
. Hamuzonetsi madzimai here kana tichinge taisa mavirtual assistant ane mazita echirume 😅? ^WYC
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Daily News readers can now buy with EcoCash ta!
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@tabanimcgucci
Hi Buddie, we are sorry to hear this. May you kindly DM your mobile number and the screenshots so we may investigate and assist.
@EcoCashZW
^EC
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@handetinaxe
Hi Hande, our apologies for the experience. Kindly go and report the issue to the police so that they can make a further investigation with us helping them with any required information. ^WTN
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@MusaririVictor
LOL, don't you just like how Kudakwashe easily switches from English to Shona.
Kudakwashe: Zvakanakai Victor, tingakubatsirai sei? 😂😂😂 ^EVM
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Makadii
@ArtsSimby
, tinokurudzirawo kuti mushandise account yenyu chete. Tinehurombo mushina unombononotsa kuunza ma confirmation messages asi zvakanakawo kungorega kushandisa ma account evamwe. Mukazodawo kutumirwa confirmation message isina kuuya tibatei tinokubatsirai. ^RCR
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To thank you for being a part of the Econet family, FREE Twitter is back for 3 months!
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@nunciibublie
join the struggle, 1000 RT's and
@econetzimbabwe
will introduce twitter bundles
#Twimurenga
http://t.co/HIJmrHm2kh
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Did you know you can Log your query and track it using My Web Self-Care? Visit and register today!
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@ruvimbo_mac_zw
Thank you for showing interest in our organization. Please visit to check and apply for available vacancies. ^CPM
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@_Vickie_M
Ii veduwe, sorry you feel that way. For transparency, you can now check your data/ airtime usage on your own. Kindly visit and register for My Web Self-Care for free. ^GFK
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Hi
@Michael_SirRima
, you need to visit any Econet shop to make the purchase. Alternatively, you can use your FCA wallet if you have funds in your account. Kindly check your DM on how to use your FCA wallet. ^NMT
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Hi
@terrymap1
, we apologize for the experience. Kindly check your DM for further assistance. ^BTM
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@TafadzwaTiffah
Ndi
@tudzaa
akakureverai Tafadzwa 🤣🤣🤣🤣. Aihwa tinotamba nemi hedu! Titumirei number dzenyu ku DM kuti tikwanise kuwongorora nekukubatsirai zvizere! ^TBR
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#FastFingers
! Get a whopping $5 FREE airtime!!
Type
#TerrificTuesdayWinner
below, Like & Retweet when the card loads!
98419 2420 7214 1341
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@tmann31000
@DhandaElijah
@dmatapatira
@MuzendaJulius
@AllenSedze
@realTapsay
To access 5G you need to be within an area that has 5G coverage and also a 5G capable device. ^BLQ
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Good Morning
@BeuraLeslie
, our support team is working tirelessly to restore YoMix services. Our apologies for the inconvenience.
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@CornelNhlalo
@econetzimbabwe
Dear buddies, please note that our technical support is working on refunds for bundles that were not used during the internet shut down. ^CWM
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Hi Manuela, send us a direct message with your number, the type handset you are using and the error message you are receiving. ^MAG
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Be blessed with a word from scripture: Favourite and Retweet if you agree.
http://t.co/oq635TXMRD
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Hi
@i_wayne_zw
. Thank you for expressing an interest in joining our team. Please visit to upload your Curriculum Vitae and check the available openings we have at the moment. ^HM
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@TheUncleGora
Blessing not! 😂😂 Uncle Gora, kindly DM your number and the date of the transaction tinzwe kune vatumira, pamwe iblessing. ^GFK
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#SelfService
- Check out how you can view your call history on
#MyWebSelfcare
. Visit today 😃.
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@tudzaa
Ah nhai
@tudzaa
, mungadaro here? 😅
@CtoBanks
@SuarezTapiwa17
@kuxey_jr
@Yountstertks
@THEOFUTI
@sir_tmapondera
@i_am_the_kandy
@_IAmMushy21
musakanganwe kuti nhasi izuva ripi....
#1April
^KEN
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@RayTatts29
@econetzimbabwe
Makadini
@RayTatts29
, YoMix inodzoka chimbomira zvemheni tingakuware 😀. ^MM
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@SirBrainzZW
Kwete Sir RTGS🇿🇼! YoMix hazvina kuvharana🤓 Ichadzoka yanakisa manje zvekuti inenge iri happy happy 😃 chaiyo! ^WS
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@eshonge
@DaddyvaNhingi
@PatieMusa
@annamiti1
@Vicfallsmara
@EconetWireless
@cabozz
@mabobosi
Hello Emmerson, kindly note that as sponsors of the marathon we have started investigations with the organizers and the athlete in order for us to get this addressed speedily. ^GAM
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@Taff_Ray
Thank you for your interest in joining us. Please visit to upload your Curriculum Vitae and check the available openings we have at the moment. ^HM
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Hi
@Yohanes45682079
, thank you for reaching out. Please share a brief outline of the issue at hand so we can check and assist. Do include your mobile number for further assistance. ^TC
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We are finding no problem with t he lines from this end. Please check if there are no barrings on the devices. ^FGN
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3) You are able to recharge using Ecocash, a physical scratch card or have the airtime credited into your line from an Econet shop or using the airtime transfer platform. Follow the link for assistance with roaming tariffs. ^ATM
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2/2. Once you retrieve your PUK, please follow the steps below to unlock the line;
-Enter Puk
-Puk Accepted - Enter New Pin
-Confirm/Verify New Pin.
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How many of us can't wait for the slick IPhone 5S on our smart plan deals.
#263chat
#twimbos
http://t.co/qYpnTGHo8V
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Another first from Econet! Call Me Backs are now International!
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@mqondisishongw1
Hey there, Airtime is still $1. please DM your number and let us know where you purchased it for $1.25 for further investigation. ^FGN
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@Byo_Watch
Hey
@Byo_Watch
. Our recharge card prices remain the same. Please note that we are investigating the matter and, in the meantime, we encourage you to purchase your airtime either from our Econet shops of via Ecocash. ^TBR
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You're welcome and thanks for your feedback Roselyn. Stay inspired! ^BBM 🙂
Thank you
@econet_support
, my debit card is now working
@econetzimbabwe
. Appreciate the help.
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We managed to speak to Thenjiwe and she has been assisted with her PUK. ^KEN
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We understand your frustration,
@SMutirosyden
, Please be advised that the challenge is affecting all Whatsapp, Instagram and Facebook users worldwide and is not Econet related. Any inconvenience caused is sincerely regretted. ^SC
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@IbraheemBrian87
Hello
@IbraheemBrian87
. Please dial *111#, select option 1-over-scratched cards. Enter the serial number, batch number and any 5 consecutive numbers on your recharge pin. Thereafter you will retrieve the complete recharge pin. ^SAM
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@Tau_Moyo
@Telecel_Zim
@NetOneCellular
@Potraz_zw
Hi Tau, may you buy airtime via Ecocash or from an Econet shop. ^EVM
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Unfortunately no
@money_munz
, we only provide voice and SMS roaming. When you visit South Africa you can roam your data as well :). ^GAM
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Hey
@ChitsigaZ
, Ecocash is regulated by the Reserve Bank of Zimbabwe. We urge EcoCash users to remain calm and continue doing their lawful transactions as usual. Should there be any changes we shall give you adequate notice as required by law. ^TVE
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Please be advised that WhatsApp is now back up. We sincerely apologise for any inconveniences caused.
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