CX Leaders Share 2025’s Most Pressing Challenges 🌟 From AI complexities to rising customer expectations, CX Today’s All-Stars reveal the top hurdles CX teams are facing—and how they’re tackling them: 🚧 Navigating AI Overload: Prioritizing and harnessing the right innovations amid constant AI launches. 📊 Data-Driven Action: Turning data abundance into actionable insights without overload. 🤯 Managing Rising Expectations: Simplifying experiences to meet growing customer demands. 💡 Dennis Parker (AWS) highlights: “It always leads me back to data readiness to unlock CX innovation.” 💡 Matt Lyles (Simplification Expert) adds: “Focus on simplifying experiences to drive loyalty.” 🔗 Read the full insights: 👉 Join our Community: #CX #CustomerExperience #CXAllStars #Innovation #AI #Community #CXLeaders

7 Steps Every Contact Center Vendor Should Take to Ensure Responsible AI 🤖 Providers must take a responsible approach to AI to ensure long-term competitiveness 👇 #cx #customerexperience #ccaas #ai #artificialintelligence | @evaluagent

Afiniti's Bold Comeback: New CEO, New Strategy, Fresh Start 💼 From bankruptcy to recapitalization, Afiniti is entering its next chapter under the leadership of its newly appointed CEO, Jerome Kapelus. With 25 years of experience transforming tech companies and driving growth, Kapelus will be pivotal as Afiniti aims to stay competitive in a rapidly evolving contact center industry. 🔹 What’s next for their patented AI routing solutions? 🔹 Will they embrace true innovation or stick to legacy practices? 🔹 And how will they establish real, measurable value in the AI-driven era? As competition heats up in the cloud contact center space, Afiniti’s journey is one to watch. 👉 Find out more: #CX #Afiniti #AI #CloudContactCenters #Leadership #BusinessTransformation

What’s Next in AI for CX? By 2026, 20% of customer interactions will be bot-to-bot. 83% of teams are preparing now. Stay ahead - read the Techtelligence Report. 📥 Get your copy: #AIinCX #FutureofWork

AI-Driven CX: How Cisco's Webex AI Assistant Transforms Contact Centers 🌐 From seamless call handoffs and burnout detection to real-time topic analysis, Cisco’s latest AI announcements are reshaping how contact centers operate. The Webex AI Assistant is designed to help agents and supervisors handle tasks with precision—keeping customers happy, agents efficient, and supervisors informed. 💡 Key features include: • Transfer Context Summaries to eliminate repetitive conversations • AI-driven call summaries for dropped interactions • Real-time agent well-being monitoring And it doesn’t stop there. Cisco’s AI Agent is redefining virtual agent capabilities with autonomous responses and structured escalation workflows. Could this be the blueprint for the contact center of the future? 👉 Explore the full article here: #CXNews #CustomerExperience #AI #ContactCenters #CiscoLive #CXInnovation

Would you be surprised to hear 70% of contact center agents would recommend their job to others? Find out more from this study by @Calabrio about shifting experiences in the #ContactCenter 👇

Contact Center AI: The Story So Far, and What Comes Next? 🤔 Take lessons from the contact center AI deployments of yesterday and leverage those to inform your AI strategies of tomorrow 👇 #cx #ccaas #contactcenters #ai #artificialintelligence #ringcentral | @RingCentral

Meeting Gen Z Expectations: Why Physical Mail is Losing Relevance ⚡ 👉 #cxnews #cx

Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy? 🧩 Inside the future of customer experience—how Talkative is redefining AI-driven solutions for contact centers 🎧 Watch the full video 👉 #cx #ccaas #genai #generativeai #artificialintelligence #chatbots

Conversational AI: The Game-Changer 💬 🔴 79% of CX leaders trust autonomous AI agents to interact with customers without prior training. 🔴 43% would deploy these solutions without a formal escalation strategy. 🤔 Is your organization ready for the next level of conversational AI? Get insights and strategies in our report - download for free now 🔗 | #cx #cxnews #ccaas

💼 Avaya's UK Layoffs: What Does This Mean for the Future of CX? The tech giant’s latest restructuring wave has hit the UK, with a “significant portion” of its workforce facing redundancy. As Avaya sharpens its focus on serving its top 1,500 global customers (G1500), what will this mean for its long-time enterprise clients and their contact center operations? With growing competition from CCaaS providers like Genesys, Five9, and Amazon Web Services (AWS). Avaya’s challenge lies in maintaining customer loyalty amidst its transformation. Could this shift signal an opportunity for UK enterprises to rethink their contact center strategy? 👉 Dive deeper into Avaya’s restructuring and its impact here: #CXNews #CX #ContactCenter #CustomerExperience #CCaaS #BusinessTransformation #Avaya

@Sprinklr Announces 15% Workforce Reduction Amid Strategic Restructuring 📉 Sprinklr is laying off approximately 500 employees, citing recent business performance challenges. Despite these cuts, the company plans to continue hiring in prioritized areas to focus on its strategic priorities. 🔴 Strategic Refocus: The layoffs are part of a restructuring effort to better serve customers and partners by realigning investments and resources. 🔴 Support for Departing Employees: Sprinklr emphasizes its commitment to assisting affected employees during their transition. These moves come amid recent leadership changes, including the appointment of Rory Read as CEO and President. 🔗 | #Sprinklr #CXManagement #BusinessStrategy #Layoffs

🤯 Making appointments always gives me a little bit of anxiety... Should I call? Should I text? What if they put me on hold for hours? 😅 Well, @Google’s new Ask For Me feature is here to save the day! 🙌✨ No more awkward calls or waiting forever. While limited to a few services for now, eventually you'll be able to just request appointments, and let the magic happen! 🎩✨ It’s like having a personal assistant without the added pressure! 😌💁‍♀️ | #TechToTheRescue #GoodbyeAppointmentAnxiety #GoogleForTheWin

🤖 AI Agents: Revolutionizing Voice of the Customer Programs! Discover how AI agents are transforming VoC initiatives: 🔴 Real-Time Insights: AI analyzes customer conversations to extract immediate, actionable feedback. 🔴 Enhanced Summaries: Automated, unbiased conversation summaries enrich VoC data for better decision-making. As Liz Miller from Constellation Research notes, AI enables "granular processes that continuously extract real-time insights from customer conversations." Dive into the future of customer experience 🔗 | #AI #VoiceOfTheCustomer #CustomerExperience

🚀 The Latest #BigCXNews Roundup! This week in customer experience has been buzzing with major developments: 🔴 @Zoho Unveils AI Agents: At Zoho Day 2025, the company introduced preconfigured Zia AI Agents to automate tasks across its extensive product suite. 🔴 @Google's 'Ask for Me' Feature: Google launched an experimental AI agent that can call businesses on your behalf to inquire about services and availability. 🔴 @Cisco Questions DeepSeek's Security: A Cisco report highlights critical safety flaws in @deepseek_ai's R1 large language model, raising concerns about its deployment. 🔴 @Salesforce Job Cuts: Reports indicate that Salesforce is reducing its workforce by over 1,000 positions amid ongoing hiring efforts. Stay updated with the latest in CX innovation and industry shifts! 🔗 | #CustomerExperience #AI #TechNews

Conversational Analytics Is More Accessible Than Ever. Use It ⚡ 👉 #generativeai #artificalintelligence #cxnews @EnghouseInterac

Analyzing the Current State of AI In Business Communications 🔍 CX Today’s Charlie Mitchell hosts @RingCentral's John Finch and Esther Yoon Watch in full 👉 #cx #ccaas #ai #artificialintelligence #businesscommunications #ringcentral

💡 @Genesys Tackles AI Pricing with Tokenization! Genesys introduces Cloud AI Experience tokens to address the contact center AI pricing dilemma: 🔴 Modular Flexibility: Choose and pay only for the AI capabilities you deploy. 🔴 Scalable Solutions: Easily add features like virtual agents or predictive engagement as needed. This approach balances the benefits of various pricing models, offering both predictability and adaptability. 🔗 | #AI #ContactCenter #Genesys

Would you be surprised to hear 70% of contact center agents would recommend their job to others? Find out more from this study by @Calabrio about shifting experiences in the #ContactCenter 👇

@Teleperformance Staff Speak Out: "We're Not Allowed to Use the Bathroom!" 🚨 Employees at Teleperformance's Greek contact centers are raising serious concerns about working conditions: 🔴 Restricted Breaks: Reports of denied bathroom access during shifts. 🔴 Intense Surveillance: Constant monitoring and pressure to increase call volumes. Union leader Nikos Spyrelis highlights the challenges faced by workers striving for fair treatment. Read more 🔗 | #WorkplaceRights #EmployeeWellbeing #ContactCenterNews