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Chris Reader
@creader1975
Followers
100
Following
1K
Statuses
514
Head of Commercial Media for TfL: All views are my own
South East, England
Joined April 2017
@TicketmasterUK got all the way through to buying @BlackSabbath tickets and the map won’t load. Will you ever get this right?
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@mattyates_2 @CIFC @OfficialClarets @MaldonTiptreeFC @mattyates_2 gutted on hearing this. Thanks for the time @CIFC
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@bt_uk He is waiting for another call today, let’s hope it happens. Many many previous calls are scheduled and never take place. If todays one fails I’ll DM you
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@bt_uk The problem is that it is so long and drawn out now that everytime he calls he has to start again. What you are putting him through is awful to watch
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@bt_uk We have seen all this. You are seriously impacting his mental health. It’s outrageous, all he wants is his broadband back and today you were trying to charge him for services he doesn’t even have! Over 50 phone calls and your answer is to make a phone call. Shameful
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@CommsOmbudsman Thanks @CommsOmbudsman for coming back to me. @bt_uk any chance of you actually coming back to me?
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@bt_uk He has had a complaint raised for him by one of your staff already and nothing happened. I can’t believe that in over 30 hrs of phone calls nobody has been able to resolve something that was YOUR fault
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@wizzair I have tried every way I can to actually speak to someone. I have a flight booked but need to speak to someone. Details on app and on your website do not match! Please help
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@bt_uk He has already been in touch several times. It really is not fair, especially for older people. He has been with BT forever and will now be a new customer!
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