@JenHG_
@boohoo
@Hermesparcels
Hey Jen, I'm so sorry about this. Please could you DM us with your order number and email address and I will take a look into this for you. - Daren H
@kaitlinawheeler
Hey Kaitlin,
It looks like you ordered two pairs of these as you can see that the quantity total is 2!
We are unable to edit orders but as soon as you get this delivery you can return a pair back to us and we'll be sure to refund you :)
- Connor S
Hey Duncan,
You can return two different orders in separate parcels. What you can do is follow this link and use your order number and email to log the items that need to be returned:
-Ameenah ✨-
@_ellbu
@boohoo
Hi Ell, I'm sorry this hasn't been sorted for you yet, drop us a DM with your full name, email address and phone number and we can send it to IT to take you off manually. Please don't swear, we'll get it sorted for you😊- Phoebe 🐾
@Perri_xx
@boohoo
Hey there sorry that we don't send any paperwork as we are doing our bit for the environment. We also have an option where you can return to any Hermes Parcelshop if you don't have a printer as you can print labels from any Hermes Parcelshop. Abul
@Scarlett_x_
@boohoo
Oh no sorry about that but we are legally bound to put a label in and to be fair they are see through but the choice of location could have been better.
#locationlocationlocation
🍑🍑 Will feedback to manufacturing.~Linda O👗👠👔
@margb38
Hey there! I'm so sorry to hear that! Please send us a DM with your order number and email address and we will look into that for you! - Han x
Hi Amy,
Thank you for reaching out to me.
Please can you send us a private message as we are unable to discuss over public tweets.
Reply to us with your order and email address and we will be happy to get back to you.
Thanks for your patience.
Stay safe,
Filip
@Lauren_Fenty
Hey,
Thanks for reaching out and bringing this to my attention. I will certainly look into this for you. Please can you DM us regarding this and we will assist further.
Thanks
Umar
Hi Karen! Thanks for sending your concern over, I would love to sort this out for you. But for now, please send me a DM (private message) of your order number and the email you've used when you placed your order so I can look on my resources and process your refund for you.
@StephGale_89
Hi Steph. We have gone paperless due to data protection reasons and we are trying to do our bit for the environment 🌍
If you send us over your order number in a DM I can advise you the best way to return? - Charlotte
Hey Connor. So good to hear your interest in our fashion yeeey. We update our website on a daily basis, please keep an eye on it:) Also if you can send me the product code I'll be able to look into our system . - Alice
Hey there. I'm sorry to hear you've not received your order. Can you please send us a DM with your order number on, so I can check this out for you?
Thanks,
Ivana
Hi
@Nattyhen80
I'm sorry to know the issue however to cater to your concerns in the most efficient way possible, we humbly ask you to hit us a private message.
Best regards,
- Shaquille E.
@xmbell
@boohoo
Hey Meg,
We offer 50% discount for the NHS staff, to redeem your discount you will need to enter your blue light card at the checkout :)
- Iqra
@heylaurahey_
Hi! I'm sorry to hear that, kindly send us a direct message including your order number, email and address with postcode to assist you further.
Thank you.
- Louraine Angela N.
@margb38
Glad to hear you received the order in the end! :) Not to worry, if you send us your order number through a DM we can pass your feedback across to the courier. Emma T
@Obviously21
Hey, I am sorry about this! Could you DM us with your order number and email address so that we can get this sorted for you straight away.
Thanks! - Ellie O
@TayDuggan11
@boohoo
Hiya Taylor, whoops that's a bit of a weird one isn't it! If you're not a pro yogi and can't twist and turn then you're fine to take the label off hun, just make sure those hygiene strips stay in place - Lid xx
@taraxdavies
Hey Tara, just tried to reply to your DM and, unfortunately we are unable to reply as you're not following us. Please can you follow us and then reply to your DM letting us know and we can then assist you. Mia