Our charitable arm, Community Enterprise Foundation has launched its 2025 North QLD Flood Appeal to provide important support in the recovery efforts. If you're in a position to contribute to the appeal, donations can be made via the link below:

Financial relief is available for personal, business and agribusiness customers who have been impacted by the North QLD floods. More information on the support options available can be found here:

@travfitz Hi @travfitz, our e-banking service has been fully restored. If you're still having troubles accessing your accounts, please call customer service on 1300 236 344. ^AS

@boder747 Hi, thanks for checking with us. Our IT team has advised our e-banking service was unavailable for a period of time earlier however, full service has now been restored. Apologies for any inconvenience caused. ^AS

@thePaganDad Hi, thanks for checking with us. Our IT team has advised our e-banking service was unavailable for a period of time earlier however, full service has now been restored. Please call customer service on 1300 236 344 if you're not able to access your accounts. ^AS

@Kathblue Hi @Kathblue, if you can send us either a DM or private message on Facebook with your contact info, we'll pass it onto to our customer feedback team. They'll give you a call to discuss this further with you. ^AS

@Russell73314621 Hi @Russell73314621, we're sorry to hear about your wait on hold. We've recorded your feedback and placed a complaint on your behalf. Customer service will be able to assist with your card issue. They're available again today by calling 1300 236 344. ^AS

@Loonyloosers Hi, our e-banking is currently unavailable for some customers. We are investigating the issue and will let you know via our pages as soon as we know more. ^KR

ALERT: 7:45 AEDT We are aware that our e-banking is currently unavailable and are working to fix it at the highest priority. We apologise for any inconvenience this has caused and will provide further updates when we know more.

@hannibalscorner Hi, we're aware some customers have been experiencing some issues with e-banking at the moment. Our IT team are looking to resolve the issue as we speak. We've not been provided a time frame as yet but, will have things back up and running asap. ^AS

@kazmac04 Hi, we've been advised some customers have been experiencing some issues with e-banking at the moment. Our IT team are looking to resolve the issue as we speak. We apologise for the inconvenience caused. ^AS

@ANZDarrenA Hi, We're aware some customers have been experiencing some issues with e-banking at the moment. Our IT team are looking to resolve the issue as we speak. We aim to have things back up and running asap. We apologise for the inconvenience caused. ^AS

@franc_hancock Hi, all issues were resolved by mid-afternoon on Xmas Eve. If you are still unable to access your ebanking please contact our teams in branch or by calling 1300 236 344. Thanks ^KR

@cloudierei HI, please visit a branch or call our team on 1300 236344 to assist with this. ^KR

UPDATE: 10:36am AEDT We are still working to resolve the issue and will update you as soon as we have further information

ALERT 9:33am AEST We are aware that our app and e-banking are currently unavailable. Our teams are working to restore service. Cards, ATMs, branch services and incoming payments remain unaffected. We appreciate your patience while we work to restore service.

@mjack7004 Hi, thanks for checking with us. Our IT team are investigating what's causing the error message. As soon as we have more info we'll let everyone know and put a post up on our Facebook page with any updates. We apologise for the inconvenience caused. ^AS

@jilldlovinglife Hi, there are no reported issues with our e-banking app. If you require assistance please call customer service on 1300 236 344. ^AS