AwesomeQA
@awesomeqa_xyz
Followers
2,173
Following
61
Media
170
Statuses
301
The ultimate automated customer support solution. Instant responses powered by your documentation and past interactions. Works in Discord, Telegram and web.
Get started here ➤
Joined May 2022
Don't wanna be here?
Send us removal request.
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𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐀𝐠𝐞𝐧𝐭 𝐟𝐨𝐫 𝐇𝐢𝐫𝐞!
This guy would even work for free for the first 14 days so you know you have found a fit.
Would you turn down a candidate like this?
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AwesomeQA is thrilled to collaborate with Verasity, who are pioneering trust and transparency in digital advertising and payments. We're powering their customer support on Telegram, making it easier for their 500,000+ community members to get the help they need. 🌟
@verasitytech
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📣 Exciting News! AwesomeQA has raised $2.8 million to build community management solutions for Web3! 🌐🤝
Here’s why we are building the operating system for communities powered by AI.
Thread 🧵👇
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@graphprotocol
an indexing protocol for organizing blockchain data and making it easily accessible,
recently shared how using AwesomeQA in their community helped them overcome common community management challenges.
They had this to say:
“The AwesomeQA bot alleviated the
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This is the kind of feedback that keeps us coming back to do what we do,day after day, at
@awesomeqa_xyz
Thanks
@0xBoxer
for the fantastic feedback!
The most boring LLM usecase is probably customer support, but god damn I am excited about it now.
Dune's Discord is filled with knowledge of Wizards helping Wizards, but Discord search really is not meant to surface this.
Luckily,
@awesomeqa_xyz
can help with that!
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“The integration of
@awesomeqa_xyz
is a significant step forward for
@robotsfarm
, demonstrating their commitment to delivering the best possible user experience in the world of DeFi. It’s a clear indication that they are not only aware of the…” —
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So happy to see AwesomeQA making a difference in your Discord community! Thanks for choosing us. 🙌
@robotsfarm
#web3
#Discord
RobotsFarm 🤝 AwesomeQA
We are excited to announce that an AI support bot from
@awesomeqa_xyz
has found a permanent home in our Discord. We're thankful for this unique chance to keep our community better informed and satisfied.
Got questions? Try it out
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We had a lot of fun trying out our detective skills 🕵️ in an escape room based on Nikola Tesla's theme.
Developing AwesomeQA seems to have sharpened our observation skills quite a bit, as it appears that we were the only team that successfully solved all the riddles on time and
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So, we've been cooking up something special with our pals
@oceanprotocol
They're now using our advanced chatbot on their website, offering instant, top-notch support for all your Ocean-related questions.
Huge thanks to the fantastic team at Ocean Protocol for their
Welcome, Ocean AI Assistant! 🌊
Ocean Protocol's website now has an
#AI
assistant that you can chat with. Find answers easily to your Ocean questions!
We worked with
@awesomeqa_xyz
to bring you this excellent
#LLM
tech🦸🪄
Check it out at
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Want to have all of your community questions answered automatically? Try AwesomeQA! It's the most advanced time-saving tool that quickly solves user problems on Discord servers, Telegram channels, and websites.
Trained on your data, it provides references with every answer so
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Grateful for the shoutout
@Chainflip
Our customers say it best! 🌟 Your feedback fuels us!
#WEB3
#Discord
It should be of no is no surprise that we have been using
@awesomeqa_xyz
for a number of months now in our Discord, and it is safe to say that this is one of the most advanced moderation bots out there.
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Are you still answering community questions manually You really don’t have to.
With AwesomeQA, those repetitive questions can be answered automatically with 98% accuracy.
And it takes less than 10 minutes to set it all up!
You can save all that time and spend it on things
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You might regret building a community on a Discord server
If you’re not prepared for what’s about to come
Because once your community starts growing, you'll face issues like:
- Scammers DMing your members
- Team bombarded with queries
- Frustrated members seeking help/answers
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“How were your community support challenges resolved after using AwesomeQA?”
@DuneAnalytics
"...AwesomeQA has enabled us to focus on the hard and concrete questions and allowed us to invest the saved time in other areas of business and community growth instead.
It’s been a
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Do you know that now the AwesomeQA bot gives replies 34% faster?
Hold on…
Why was there a need to speed up something that was already quite fast, you ask?
Well, as support automation becomes more common, customers' expectations are also changing.
Those who used to get happy
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Follow in the footsteps of leading communities like
@MantaNetwork
and integrate AwesomeQA into your community today!
Thanks, Team Manta for the shoutout and your kind words! 🙏🙌
We're so glad and grateful you chose us as your partner for support automation and we look forward
💪We've integrated
@awesomeqa_xyz
across all our Discord and Telegram communities!
This amazing bot offers instant responses to every user query for comprehensive support in your preferred language, available 24/7.
Join our community to experience it:
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Thrilled to share the feedback of
@Scroll_ZKP
's
@Swagtimus
. Thank you for your kind words and support! 🙌
We're committed to delivering the best community support experience to all our customers. Your satisfaction is our greatest reward! 💜
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Ticket system misuse in a Discord community is super annoying!
You've set up a ticket system in your community for issues needing special attention.
Using tickets properly would make your life easier.
Instead, people are using tickets for different reasons, even for basic
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We're thrilled and grateful to be
@PhalaNetwork
's support automation partner and excited to create the best experience for their users 💜
Big thanks for the shoutout and kind words! 🙏🙌
Want to scale your customer support? Send us a DM!
We’re excited to work with
@awesomeqa_xyz
by integrating their
#AI
powered community support tool.
This partnership will drastically improve the community support within our Discord server and website. By leveraging the advanced capabilities of AwesomeQA, an AI-powered chatbot,
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Thank you so much
@SpacemoEth
you made our day with your kind words of support! 💜
Super glad to hear about the positive impact AwesomeQA is having in your community!
#web3
communities, here you can see that we deliver everything we promise!
We are super grateful to
In just 6 months with
@awesomeqa_xyz
, we’ve:
- Booted out moderators for AI and saved over $10k! 💸
- Our super bot handled 6,000 messages in all the languages our global crew speaks. 🌍
- Pulled off 4,320 hours of nonstop chat support. No sleep for bots! 😴🤖
And AwesomeQA
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The main reason people think about automating a task is to save time.
The type of tasks that people mainly want to save time on are repetitive tasks.
Yet some people continue to manually perform those repetitive tasks even though they can be easily automated often because they
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After trying all sorts of solutions, a growing number of community managers are realising that there must be a better way to handle repetitive support queries.
And when they embark on the search for that very solution, they find us.
You can read more about this in this blog
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Happy to announce the AwesomeQA bot can now respond to your community queries in all languages!
Meaning it can access your knowledge base, chat history, and documentation in one language and provide quick and accurate responses in another.
#WEB3
#chatbot
#Automation
#Discord
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Our website just had a big makeover! And now we've got a chatbot ready to serve you quickly 🤖, plus a ton of great info. Dive in, fam!
#web3
#chatbot
#discord
#telegram
#automation
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Every company thinks their product is the best thing since sliced bread.
We think the same way too 😛
But, fortunately, all the time, when we randomly look at communities where our product is being used, we see what we believe about our product being said by our customers.
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Happy to announce that our web chatbot is here! Want to see it in action, check it on the Dodo's website!
Offer the same quality of support through AwesomeQA directly on your website!
A big thanks to the Dodo team for being the first to integrate it.
@BreederDodo
#Web3
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See how top communities like Zealy, Scroll, Aave, and Dune are leveling up their support game. Claim your 14-day free trial now. 👉
#Web3
#discordbot
#telegrambot
#automation
#AI
#customersupport
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It's nice to have friends like that in your life 😀
Sneak Peek: The Support Portal 🚀
#Web3
#ai
#Discord
#CommunityEngagement
#support
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6/ We couldn't have achieved this milestone without the incredible support of our >60 community partners and early adopters. Your feedback and enthusiasm have been instrumental in shaping AwesomeQA. 🙏💜
@HardhatHQ
@AaveAave
@DuneAnalytics
@IPFS
@rarible
@Scroll_ZKP
@paraswap
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Check out our top 5 buzzing communities for April!
These web3 Discord servers are using AwesomeQA to the fullest, resolving tons of user support queries FAST!!!!
1.
@zerolendxyz
- 7428 queries resolved
2.
@MantaNetwork
- 3123 queries resolved
3.
@Scroll_ZKP
- 2116 queries
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EthBerlin 🚀
From exploring the beautiful city to networking with fellow enthusiasts and joining the hackathon, it was a blast!
Big thanks to all team members—
@Koalabs_eth
,
@korabsx
,
@tuiranorozco
,
@Syed_AQA
,
@aykutaaykut
,
@berkayusenocak
, and
@hasanbakiii
—for their
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We are ready to fertilize the garden 🌿
@AaveAave
is so happy with the performance of our tool that they decided to start using it for
@LensProtocol
as well!
Who catches our first automatic replies to repetitive questions on the
@LensProtocol
Discord?
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How
@Scroll_ZKP
uses AwesomeQA to improve their customer support
In the last 30 days, 4,161 questions asked in their Discord server were automatically answered by our chatbot, achieving a user satisfaction score of 80%.
Imagine if this number of questions had to be answered
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Touchdown on Mars!
Happy to be expanding to web3 gaming customer support with
@marscolonyio
🌐🚀
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📢 Exciting Announcement! Introducing our newly revamped landing page, tailored exclusively for community managers seeking to automate repetitive tasks and unleash their community's growth potential.
🚀 Get started here:
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Take a look at how AwesomeQA is solving user problems in some of the largest communities around like
@Scroll_ZKP
,
@aave
,
@DuneAnalytics
This is the power of support automation! This is how you keep your users happy.
#Web3
#CommunitySupport
#aichatbot
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Exciting news! Our bot just got an upgrade with new generative answers in Discord and Telegram. Get ready to experience even more personalized and helpful responses!
This example is from the
@DuneAnalytics
Discord.
#AI
#chatbot
#generativeanswers
#CustomerSupport
#Discord
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Exciting news! 🎉
Our team at AwesomeQA is proud to be featured as an industry leader on the
#web3
community support map by
@DeFi_NFT_Web3
🚀
Thanks for the recognition of our commitment to providing
#AI
-driven customer support tools for
#crypto
communities.
🌐Check our latest Web3 Map🌐
✅ Top 5 Web3 Community Support Tools
Community Support Tooling:
Follow us:
@awesomeqa_xyz
@Koalabs_eth
@HelixInc_hq
@landingprty
@mava_app
@VillageDAO_
#community
#support
#web3
#telegram
#discord
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It’s not just the AwesomeQA bot, but our support and product teams are just as good at making our customers happy!
#Web3
#Discord
#community
#AI
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"Messages get lost very quickly in busy public groups, making it almost impossible to keep track of what’s going on.” So, tickets are better?
It’s interesting how some things are framed as a problem to justify one’s limited functionality.
Instead of saying, 'Sorry, we don’t
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Quickly edit AwesomeQA’s responses while saving the edited versions to your knowledge base for future reference.
Although you won’t be needing it much, but when you do, here’s how you can do it.
#ai
#community
#chatbot
#customersupport
#mods
#Web3
#Discord
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1/🧵: Did you know that customers are increasingly turning to social media platforms like Discord for customer service? 🤔
According to
@socialmedia2day
, 90% of customers have used social media for customer service and 71% expect a response within an hour. ⏱️
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Grateful to
@CryptopiaVC
for believing in us to transform their customer service!🙏 At
#AwesomeQA
, we're committed to solving the support issue once and for all, making high-quality and instant support a reality. Here we go, creating stellar customer experiences together!🚀
📢Exciting News!🎉 Cryptopia is now utilizing AwesomeQA to revolutionize customer support on our Discord.🚀 Experience the power of cutting-edge technology as we cater to our vibrant community, ensuring an unparalleled customer experience!💪
#Cryptopia
#AwesomeQA
#CustomerSupport
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8/ Finally, huge thanks to all our awesome investors who share our vision for AI-driven community management 🙏❤️
🏦 Funds:
@travisscher
and
@0xHutch
-
@NorthIslandVC
and
@sbmckeon
-
@Collab_Currency
@yiryan
and
@jonathankingvc
-
@cbventures
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We asked Team
@rabbithole_gg
which manages a Discord community of 50K+ members:
“What would you say to those who are too afraid to implement a support automation solution for fear that their community might not accept or like it.”
Their response: "Nowadays, most people are
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Step 1) Be a finalist in the LFGrow hackathon 🌿
Step 2) Build a customer support tool used by Lens & AAVE 👻
Step 3) Receive a Lens profile for AwesomeQA 🎉
Thanks
@StaniKulechov
and the team of
@LensProtocol
for all the opportunities!
Follow us:
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Dealing with integrations can often feel like an uphill battle.
Especially for larger companies, it can feel like you're being swallowed up in a never-ending cycle of complications.
The time it takes to align everything, troubleshoot integration issues, and ensure all systems
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Welcome to the team
@aykutaaykut
🎉
P.S. You can get his attention by saying ‘Aykut’ or ‘I could’; he responds to both.
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😇 Angels:
@hasufl
(Flashbots)
@SimkinStepan
(
@SquadsProtocol
)
@daveytea
(
@AaveGrants
)
@timonbimon
(Luminovo)
Jose (
@ArcadiaFi
)
@karllorey
(Startupradar)
Curtis Cheng
@chris_aprl
(
@Finoa_io
)
& more
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Welcome to the team Kashan 🎉
P.S. He’s a privacy nerd and it’s really impossible to find a picture of him online. 😉
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We have also taken the responsibility to fix the bugs in Discord.
Just kidding. But if any of our customers face problems using the AwesomeQA bot due to a Discord bug, we will always solve it.
We would never overlook saying that this problem is not our fault.
An example of
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🚀 Brace yourselves for May's hottest communities rocking AwesomeQA!
→
@zerolendxyz
is absolutely crushing it with a staggering 5161 queries resolved.
→
@Scroll_ZKP
isn’t far behind, clocking in at 3992 resolved queries.
@SeiNetwork
and
@robotsfarm
are new on the list, so
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Nobody likes waiting around for help.
Providing a great user support experience isn't just a nice-to-have; it's a must.
Slow response times frustrate users and drive them straight into the arms of your competitors.
Whether it's
@BreederDodo
,
@oceanprotocol
, or
@lavanetxyz
,
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The best way to find out if the new tool on the market is good enough is to try it out yourself, but often that's not possible due to shortage of time.
The next best thing you can do is to see what the people who are using it have to say about it because that way you hear things
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Most chatbots learn from docs and predefined Q&A, but we realized that wasn't enough, especially considering the diverse nature of questions in Discord servers and Telegram chats.
From inception, we knew the bot would need more sources to learn from for the users to experience
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There’s nothing quite like the genuine enthusiasm of a satisfied customer sharing their positive experience with others. 💜
Makes the sales job easier and more rewarding.
There are two things you need for this: a great product and even a better customer experience.
As you can
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We are gearing up to participate in the upcoming DevConnect Conference scheduled for next week in Istanbul, Turkey (Tuesday-Saturday).
It promises an array of exciting events, and we're looking forward to engaging in fascinating conversations.
While we'll do our best to make
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Blobs are live on
#Ethereum
! So, are you ready for mass adoption?
Our customers are. With us, they have a scalable support solution ready for the influx of users.
Many people try to create similar products, but as you know, in the end it’s all about the results.
And so far, no
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Custom Footer Text is here! 🎉
Now you have the option to include a personalized message, such as a disclaimer, in the footer of the bot's responses from the settings page. This message can be up to 200 characters in length.
You probably don’t need me to tell you why it’s a
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Can you answer this basic question about Discord without looking it up? ;)
Q: What is the default Server Member Cap for a Discord Server?
#discord
#discordserver
100,000
2
250,000
1
500,000
2
There is no cap
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Tired of copy/pasting answers for the same questions? 😩 AwesomeQA bot's got your back! It handles those repetitive support queries so you don’t have to. Check it out! 👉
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Repetitive questions are a common issue that all busy Discord server managers face.
@fuel_network
is running a large community of 350K+ members on Discord, and they have resolved this problem by using AwesomeQA.
Like every other AwesomeQA user, the team at Fuel says that
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Automating support isn't neglect—it frees you to focus on community growth and relationship-building, instead of drowning in repetitive questions.
#Web3
#automation
#CustomerService
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Welcome to the team
@berkayusenocak
🎉
P.S. He speaks several languages, but unfortunately, his vocabulary is limited to swear words.
#awesomeqa
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📢 Calling all community builders, customer support pros, and fellow founders! 🚀
Heading to
@EthCC
? 🇫🇷
The AwesomeQA team is eager to connect and discuss strategies for nurturing and empowering communities 💪
#EthCC2023
#CommunityBuilding
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Don’t go solving questions without your sidekick ;)
#ai
#community
#chatbot
#customersupport
#mods
#Web3
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After constantly dealing with negative experiences, people often lose all hope in that thing entirely.
That's exactly why all we say to community managers is this - just give our bot a try once. After that, there will be no need for us to say or claim anything.
And if that's
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Too hesitant to try support automation for your Discord or Telegram community?
One way to overcome this is to see how it has helped other successful communities.
@graphprotocol
is an excellent example, and they can attest to the effectiveness of AwesomeQA.
#WEB3
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Hey there AwesomeQA users! 📣
We made a small yet significant update to our website chatbot widget and wanted to share it with you all.
In the past, when you posed a question in the chatbot widget, there would be a period of anticipation where you see three blinking dots,
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This week’s brain teaser for you Discord geeks:
Which of the following is NOT a good practice when dealing with disruptive community members?
#Discordquiz
#Discordcommunity
#DiscordServer
Immediate banning
0
Issuing warnings first
0
Consulting with the team
3
Behavior improvement
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Hey AwesomeQAers!
Great news for you all! We've upgraded to the latest OpenAI language model, GPT-4o!
Now you can enjoy superior performance and 2x faster responses 🚀
The transition has been completed on our end, so no action is required from you.
We'll continuously test to
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"We prefer human touch" might sound good, but it's not always true!
Imagine if places with self-checkouts chose to stick with cashier-assisted checkout and endure long queues, etc. because the former lacks human touch.
Imagine having to contact support and talk to someone every
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@teo_leibowitz
-
@UniswapLabsVC
@hal2001
-
@robotventures
@hit_ch
-
@PossibleVC
Idan and Nicky - Zero Knowledge
@ethdaly
-
@ShineCapitalNYC
Simon and Joeri -
@nxgen_xyz
@lsukernik
and
@derek_hsue
-
@hi_Reverie
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Thank you so much
@overnight_fi
for choosing to integrate the AwesomeQA bot into your Telegram community as well after Discord! 🙌
This has been our ongoing commitment to craft an experience for our customers that enables them to fully utilize our solution with enthusiasm. So
We have integrated
@awesomeqa_xyz
into our Telegram chat!🚀
💬This amazing bot provides instant responses powered by your documentation and past interactions. It helps a lot to our Discord community members.
Now you can bomb him with questions in TG chat too!
Join and ask now!
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Beyond the desk fun with
#AwesomeTeam
! Swapping code lines for finish lines and keyboards for table tennis rackets. Here's a glimpse of us unwinding and recharging. Happy Sunday everyone!
#WorkLifeBalance
#Workplacewellness
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If you're working in customer support and wonder how AI can make your job easier, you won't want to miss our chat on October 19th.
We’ll be all over how AI is shaking up the old ways of doing things and solving long-standing challenges once and for all.
Lots of interesting
Join us on October 19th for a space with
@Koalabs_eth
, founder of
@awesomeqa_xyz
and
@ivanvankraft
from 🤖
Explore how AI is transforming the web3 ecosystem and its potential to elevate user experiences by 2024.
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Hear it straight from those who matter most—our customers! Their words speak volumes.
#Web3
#customersupport
#automation
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Just a little while back, we were a small crew with a kickass product waiting to be discovered by you guys. Now? We're still a small team, but our product's no longer a hidden gem.
Our bot has made waves across over 500 Discord servers!
That's a heck of a milestone we've hit,
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We're live on AAVE, Dune, Snapshot, Buildspace, IPFS & more now! 🚀🚀🚀
With our new version released just a few days ago, awesomeQA answers even more repetitive questions & saves moderators an incredible amount of annoying work and time 🔥
Wanna try it?
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Using your chat history as one of the data sources to train the bot is harder than you think.
That’s why there are some tools that don’t even allow you to use it at all.
But we understand that there’s a lot of valuable information in there, that’s why we do the hard work and
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7/ Interested to try AwesomeQA for your community? 🚀
You can get started in less than 10 minutes:
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Trusted users can now provide one-click or written feedback along with downvoting bot answers.
This way, we can closely monitor the bot's performance in your communities and quickly improve it based on your feedback.
Providing feedback directly on answers ensures that we
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It’s super important to have a great onboarding flow if you want your community to grow.
Why?
It’s through the onboarding that you tell the person joining your community what your community is about, why they need to join it, how they can make the most out of it, etc.
Things
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“We have a policy against AI responses to questions, sorry.”
Policies are there for a reason, often based on past experiences or specific concerns.
You had a bad experience with an AI chatbot back in 2020, and it left a sour taste. It’s completely understandable why you’d be
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Take a shot at this week's brain teaser about Discord! 💡
What’s the maximum time that you can disable DMs between two members of your Discord?
#Discord
#DiscordServer
12 hours
1
24 hours
1
You can't disable DMs
3
There is no limit
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Does it matter whether it's a person or a robot, if the one with a problem walks away happy with a solution?
AwesomeQA continues to prove that it's all about providing instant solutions to community problems.
That's how you increase engagement and grow!
#web3
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Why do users prefer customer support in group chats within communities, and what are the challenges that arise from this?
#web3
#customersupport
#DiscordServer
#telegramchannel
#AIchatbot
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When you post an announcement in your language on a global Discord server, many might not understand due to language differences.
They'd use external translation tools, ask for help, or rely on community translations, none of which are ideal.
One solution is posting
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🎉 Quiz Results 🎉
Thanks to everyone who participated 🙌 We appreciate it!
So the question was, “Which of the following is NOT a good practice when dealing with disruptive community members?”, and here's what the voting results look like:
Immediate banning → 0%
Issuing
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Do you know the difference between multilingual support and multilingual learning?
It's one thing for the bot to understand questions in any language and another for it to find answers in the knowledge base if the source information is not in English.
Because of this issue,
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Answering tickets in a Discord server can also be a mundane task as not always these tickets contain exciting problems that have never been encountered before.
Often they are opened to ask the same old repeat questions.
Good news is that you can use AwesomeQA to automatically
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This week's challenge!
"Access" is a tool developed by Discord for managing permissions within an organization.
What is one of the key features of the "Access" tool?
#discord
#discordserver
to grant lifetime access
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" time-bounded access
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Centralized control by IT
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Passwords for access
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