Aura
@aura_frames
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859
The connected picture frame. Share unlimited photos and videos from your phone to their Aura frame, from anywhere.
NYC / SF
Joined March 2016
@Brandon62569926 Hi Brandon, sorry to hear you’ve run into an issue with your frame. Our team is here to help. The best way to reach our team is to open a service request: Once you have logged a ticket please DM your email address so we can confirm it’s been received.
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@MikeMaxwell19 Hi Mike, Thanks for reaching out and sorry to hear you’ve run into an issue with your frame. The best way to reach our team is to open a service request here: Once you have logged a ticket please DM your email address so we can confirm it’s been received.
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@amc1217 Sorry to hear you're still having issues. Please reach out to our team directly at help@auraframes.com for any additional help.
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@LanieLolms That's so odd as the issue has been resolved for a few hours. The best thing to do at this point would be to reach out to our customer care team -- they are working tonight and will respond ASAP. I apologize for the inconvenience!
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@Fraslep Our server issue is resolved so not sure what is happening -- could you please reach out to our customer care team; they are working tonight and will respond ASAP. I apologize for the inconvenience and I hope you have a wonderful holiday.
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@ffresearch21 I'm getting errors on X when trying to follow you. The best thing to do at this point would be to reach out to our customer care team -- they are working tonight and will respond ASAP. I apologize for this issue!
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@jeremiahsem Is your mother-in-law on a 2.4 GHz WiFi connection? Most of our frames require that except for Walden which can also accept 5 GHz. You can also file a ticket with our customer care team and they will get back to you ASAP -- they're working tonight.
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@jjaros14 You can definitely get it set up remotely. Can you open a ticket with and our customer care team will get back to you ASAP? They are working tonight.
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@mgorbach Have you tried removing the album and adding it again? If that doesn't work would you please open a ticket at and our customer care team can help you, they're working tonight.
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@ffresearch21 That's very unusual. Is this happening with all the Google Photos pictures? If you remove the album and re-add it does it continue to happen? PM me your email address if you'd like our customer care team to reach out to you.
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@Mac344642931841 Apologies! The outage is now resolved. There should be no impact to the ability for your frame to connect to your home network. Please reach out if you have any issues at our team is here to help.
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@b4bendetta @joshelman The cloud outage has now been resolved. We're so sorry for the inconvenience, especially today! If you continue to have issues, please reach out to our customer care team at:
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@Mac344642931841 It shouldn't be connected. If the problem persists, please reach out to our customer care team at
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@NickFalacci Hi! We are currently experiencing a temporary cloud outage. We are working to resolve this as quickly as possible. We're sorry for the disruption today! We'll post an update once resolved.
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@Kyle67660354873 Hi! We are currently experiencing a temporary outage. We are working to resolve this as quickly as possible. We're sorry for the disruption today. Thank you!
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