Telecel Ghana Customer Care
@asktelecelgh_
Followers
19,272
Following
4,938
Media
182
Statuses
164,046
Welcome to Telecel Ghana Customer Care. Monday to Sunday ( 24 Hours). #HappyToHelp
Accra, Ghana
Joined July 2013
Don't wanna be here?
Send us removal request.
Explore trending content on Musk Viewer
#LingOrmFanMeet2geTHer
• 277631 Tweets
DEAR MYLOVE LINGORM
• 272558 Tweets
Edmundo
• 126511 Tweets
#ZeeNunew1stFMinTokyo
• 87164 Tweets
#KPOPMASTERZinBANGKOK2024
• 41914 Tweets
Oregon
• 31426 Tweets
#sbhawks
• 27184 Tweets
京成杯AH
• 25001 Tweets
セントウルS
• 22428 Tweets
アスコリピチェーノ
• 12737 Tweets
メンデス
• 10445 Tweets
Last Seen Profiles
Dear Customer,
Due to an ongoing repair work on our submarine cable, you may experience slowness in our Mobile and Fixed data services over the next 4 days. Our engineers are working speedily to ensure you have the best of Internet experience. Thank you for your patience.
134
175
685
Hello valued customers, to check if your phone and sim is compatible with our 4G service , please dial *700#, select option 6 and then option 1. The Future is Exciting. Ready?
#HappyToHelp
#Vodafone4G
60
66
224
Dear Customer, we are currently experiencing challenges with our mobile voice, SMS and data services. This is impacting customers within some parts of Ashanti, Brong Ahafo, and Western Regions. We are working to resolve the issue as soon as possible. Thank you for your patience .
44
21
56
@TellemSam
@MTNGhana
Hello Sam,
Thank you for contacting us.
We are excited to have you on board.
Kindly send port to 600 and visit any of our nearest retail shop to complete the process and enjoy amazing offers.
Welcome to the Vodafone family.
#HappyToHelp
, Fritz.
9
6
53
@SamKwasiBoateng
@VodafoneGhana
Hello
@SamKwasiBoateng
, I am glad to assist. Please share details of your complaint for further checks and assistance.
#HappyToHelp
. Karim.
1
0
1
Dear Valued Customer,
Kindly use the steps in the video below to set up your 4G compatible android phone on 4G.
#HappyToHelp
.
#Vodafone4G
38
14
48
Dear Customer, we are currently experiencing challenges with our mobile and fixed services due to multiple fibre cuts suspected to be related to vandalism and constructional activities. Our Engineers are working tirelessly to restore services. We will keep you updated. Thank you.
27
19
49
Dear Customer, we are currently experiencing intermittent challenges with our Mobile, Fixed and Vodafone Cash services. We are working to resolve the issue as soon as possible. Thank you for your patience.
30
4
49
32
6
48
Dear Valued Customer,
Please use the steps in video below to set up your iPhone for LTE which is same as 4G.
#HappyToHelp
.
#Vodafone4G
9
19
42
@SaddickAdams
Hello
@SaddickAdams
, I sincerely apologize for the challenges you're experiencing with the network. I can imagine how frustrating this must be, especially when it affects various aspects of your daily life. Please know that I'm here to assist you and resolve this issue as swiftly
51
0
39
@kwadwosheldon
Hello
@kwadwosheldon
, we sincerely apologize for the inconvenience caused for the past two weeks.
#HappyToHelp
. Karim.
22
6
40
@KwamenaWrighter
@MTNGhana
@augy_og
Hello Valued Customer, We are excited to have you on board. Please send port to 600 and visit our nearest retail shop to complete the process and enjoy amazing offers. Welcome to the amazing family.
#TheFutureisexciting
.
#HappyToHelp
Dela
4
3
29
@richiedoegh
@MTNGhana
Hello Richard,
Thank you for contacting us.
We are excited to have you on board.
Kindly visit any Vodafone retail shop or vendor with a National ID to purchase a Vodafone SIM and start enjoying amazing as well as exciting offers.
#HappyToHelp
, Fritz.
4
2
28
Dear Valued Customer,
All services on our Mobile and Fixed data are up and faster than ever. Continue to enjoy the best internet experience with Vodafone. We appreciate your patience.
57
1
23
It's time for
#ReadyChat
on our PayDay and Ahotor Offer. Join us this Friday with all your questions. RT to spread the word. Comment below, let's start chatting.
#HappyToHelp
.
4
16
27
Dear Customer, kindly be informed WhatsApp, Instagram and Facebook are unavailable globally. Kindly use alternative available channels. Thank you.
7
7
22
Dear Customer, we are currently experiencing challenges with access to our digital channels, sending money to other networks and bundle purchase services. Our engineers are working to resolve the issue as soon as possible. We sincerely apologise for the inconvenience caused. We
25
5
19
Did you know you can chat us on WhatsApp? Send us your queries through +233501000300 and we will be
#HappyToHelp
.
2
6
16
@yvonnenelsongh
Hello
@yvonnenelsongh
I sincerely apologize for the challenge you are experiencing with our service. Please, we await feedback from the response we shared with you via DM.
#HappyToHelp
. Sam.
12
1
18
Dear Customer, we wish to apologize for the disruption of our Fixed and Mobile services in the Brong Ahafo and the three Northern Regions as a result of fibre cut. Work is currently ongoing to restore the service. Thank you.
7
6
16
Dear Valued Customer, please be informed that challenges with our Mobile and Fixed services in parts of Oyibi, Amrahia, Valley View, Ashiyie and its environs have been resolved. We appreciate your patience and sincerely apologise for any inconvenience caused.
101
2
17
Dear Valued Customer, Please be informed that the challenges with our Voice, Data, Vodafone Cash and related services in some parts of the country, especially in Northern, and parts of Ashanti ,Bono, Ahafo and Bono East regions have been resolved. We appreciate your patience and
12
0
17
@danquah_badu
@MTNGhana
Hello Badu,
Thank you for contacting us; I am pleased to assist you.
Kindly share details on your query for checks and assistance.
Hoping to hear from you soon.
#HappyToHelp
, Fritz.
1
0
14
@caroline4real
Hello Caroline, I'm happy to assist you. Please be informed that having a Vodafone number does not come with an already registered Vodafone cash account. Vodafone Cash registration is done per the customer's request. Thank you.
#HappyToHelp
. Sels
0
2
14
@regal7
Hi Kwabena, happy to know you are enjoying our services 😊 .
#TheFutureIsExciting
.
#HappyToHelp
.Liz
3
0
14
@omandehye2
@MTNGhana
@VodafoneGhana
We are excited to have you on board 😊. Enjoy our Xmas offer by dialing *700*1# . Welcome to the Vodafone family 😊
#Thefutureisexciting
.
#HappyToHelp
A**
0
1
15
Very important notice to our cherished customers. We sincerely apologize for all inconveniences caused.
17
3
13
@EnochPink_
Hi Enoch, it's my pleasure to help can purchase our made4me offers using *530# or a special offer via Vodafone Cash using *110# and selcting option 3.
#HappyToHelp
Richie.
12
1
12
Dear Customer, we are currently experiencing challenges with our mobile and fixed services. This is impacting customers in some parts of Ashanti, Brong Ahafo, Northern, Upper East and Upper West Regions. We are working to resolve the issue as soon as possible. Thank you.
11
2
13
@thenanaaba
Good morning
@thenanaaba
, sincere apologies for the multiple messages you have received from us. We do appreciate your feedback and will want to address this immediately. Kindly share your number with us via DM for furtherance. Happy Easter
#HappyToHelp
. A**
3
1
11
Dear Customer, we are currently experiencing challenges with our fixed services. This is impacting customers around Madina. We are working to resolve the issue as soon as possible. Thank you for your patience.
11
2
13
Dear Customer, we wish to apologize for the disruption of our Fixed and Mobile services in Northern, Savannah, North East, Upper West and Upper East regions as a result of fibre cut. Work is currently ongoing to restore the service. Thank you.
11
1
8
@awww_ghostTears
Hello Armah, We are excited to have you on board 😊. All you need to do is send port to 600 and visit our nearest retail shop to complete the process and enjoy amazing offers. Welcome to the Vodafone family 😊
#TheFutureIsExciting
.
#HappyToHelp
A**
0
2
12
@RichbwoyPapin
please the 4G data service will be launched on the 19th March, 2019.
#HappyToHelp
Abby
5
1
12
Hi
@ebenezer_nene
, Thank you for choosing Vodafone as your preferred network.
#HappyToHelp
. Fritz.
2
0
10
Dear Customer, we are currently experiencing challenges with our Mobile and Fixed services within Ashongman, Kwabenya Hospital and its environs. We are working to resolve the issue as soon as possible. We sincerely apologise for the inconvenience caused. Thank you.
3
2
11
Dear Customer, we are currently experiencing challenges with our mobile and fixed services. This is impacting customers within some parts of Accra. We are working to resolve the issue as soon as possible. Thank you for your patience.
20
2
12
@DanielAziamanyo
@MTNGhana
@VodafoneGhana
Hello Daniel, We are excited to have you on board 😊. Please send port to 600 and visit our nearest retail shop to complete the process and enjoy amazing offers. Welcome to the Vodafone family 😊
#TheFutureIsExciting
.
#HappyToHelp
A**
1
1
11
@abjonathan38
Hi Nathan, we are excited to have you on board 😊. Stay connected to enjoy amazing services. Welcome to the Vodafone family 😊
#Thefutureisexciting
.
#HappyToHelp
Amma.
1
0
8
Hello Customer, Kindly be informed that issue above has been resolved. We appreciate your patience. Thank you.
4
0
10
Dear Customer, we are currently experiencing challenges with our Mobile and Fixed services within Tamale, Buipe, Sawla, Bamboi and some parts of the Northern Regions. Our engineers are on site working to resolve the challenges and restore services as soon as possible. We
6
1
11
@ErickTuffour
Hello Valued Customer, please our streamer bundle is without expiry; whereas our other data bundles do have daily, weekly and monthly validity which roll over. We offer incredible data offer which will suit your surfing style. Dial *700# to get started. 1/2
0
1
11
@VanesaChidiogo1
Hi Vanessa, please share your number and location via DM so I look into this for you. Thank you.
#HappyToHelp
. Liz
5
1
11
@EbenWahnny
Hi Eben, I'm happy to assist you. Please dial *700# select option 1 to purchase the xmas special offer.
#HappyToHelp
, Pat.
0
0
10
Dear Customer, we are currently experiencing challenges with our Mobile and Fixed services within Kwame Nkrumah University of Science and Technology (Kumasi Campus) and its environs. Our engineers are on site working to resolve the challenges and restore services as soon as
27
2
11
Important notice to our cherished customers. We sincerely apologize for any inconvenience caused. Thank you for your patience.
23
2
10
Need help fast? Your question may already have an answer in our Support Centre. Click link for more information about our products and services: . The Future is exciting. Ready?
14
1
9
Dear Customer,
Please be informed that, you may be experiencing a disruption with our mobile network services. Our engineers are currently working on it. We sincerely apologize for any inconveniences caused. Thank you.
4
2
9
@_earDrummers
Apologies for the difficulty with the service. Please be assured we are working diligently to improve your experience. Thank y
6
0
10
Hi
@AppiaaEsi
,Thank you for contacting us. Please be informed to register Vodafone Cash, kindly send 'Register' to short code '558' or call 100 with a valid ID for assistance .
#HappyToHelp
Mike.
0
1
9
Dear Valued Customer, please be informed that the intermittent challenges with our mobile voice services have been resolved. We sincerely apologise for any inconvenience caused. Thank you.
9
0
9
Dear Customer, we are currently experiencing challenges with our Mobile and Fixed services in parts of Oyibi, Amrahia, Valley View, Ashiyie and its environs. Our engineers are on site working to restore services as soon as possible.
We sincerely apologise for the inconvenience
27
0
8
Dear Customer, we are currently experiencing challenges with our Support Channels. Our engineers are working to restore services as soon as possible, for all your enquiries, payments and transactions kindly dial *151#. Thank you
7
0
9
@Agbenorxevi_
Hello
@Agbenorxevi_
, I apologize for the delayed response. I will be happy to help. If the issue persists, could you please share your Telecel number, GPS coordinates, and location details via DM for assistance? Thank you. Yaa
7
0
9
Dear Customer, we are currently experiencing challenges with our mobile services within some parts of the Greater Accra region. We are working to resolve the issue as soon as possible. Thank you for your patience.
4
3
8
3
0
8
Dear Valued Customer , please be informed that the issue is resolved. We appreciate your patience. Thank you
10
3
8
@LevenSey
Hello Leven , Kindly be informed that you can subscribe when you are on a different plan.
#HappyToHelp
. Jude.
0
0
8
Dear Valued Customer, please be informed that challenges with our fixed and mobile services within parts of Ashanti, Bono, Bono East and Northern regions have been resolved. We appreciate your patience.
3
0
8
Dear Valued Customer, please be informed that issue is resolved. Thank you for your patience.
#StayHomeStayConnected
12
0
8
Vodafone X brings you more rewards in an exciting way. Shake to buy your favorite X bundle and unlock Xtra rewards. Send an SMS to 655 with your query for further assistance.
#ShakeForXtra
#TheFutureIsExciting
#HappyToHelp
4
1
6
@gyan_katakyie
@VodafoneGhana
@gyan_katakyie
Please your feedback has been well noted and it will be passed onto the appropriate department for consideration.
#HappyToHelp
Abby
8
1
7
Get connected with our CEO, Patricia Obo-Nai this Friday between 10 am - 11 am as she answers all your questions about our digital assets.
#AskPatricia
6
1
8
@diggable15
Hello Valued Customer, I am pleased to assist you. Please note, the 1.5gig last for 15 days whiles the 4 and 10gig last for 30days.
#HappyToHelp
, Pat.
0
0
8
Dear Customer, we are currently experiencing challenges with our Mobile and Fixed services within parts of Manet Cot, Takyi Plaza, Baatsona, Lashibi, Tema Communities 18 & 19, Gimpa Law School, Devtraco, Sakumono, Regimanuel, Spintex and its environs.
2
2
7
@KwesiDc
Hello Kwesi, I sincerely apologize for the inconvenience caused you. Kindly share your number via DM for assistance.
#HappyToHelp
. Jude.
1
0
7
Dear Customer, we are currently experiencing challenges with our Mobile and Fixed services within Devtraco, Klagon, Spintex Calvary, Sakumono, Lashibi, Marney Tsuru and some parts of Tema. Our engineers are on site working to resolve the challenges and restore services as soon as
4
1
8
@thenanaaba
I am truly sorry for the network challenges you are experiencing, please share details of the challenge, also confirm if it is a mobile or broadband issue and DM us the number for further assistance. Standing by.
#HappyToHelp
, Brie.
3
0
7
Would you still share your contact with us when requested, should your enquiry not require checks on your contact number?
Yes
54
No
82
Maybe
29
15
3
8
Dear Customer, we are currently experiencing challenges with our services within parts of Dawhenya and its environs. Our engineers are working to resolve the issue as soon as possible. We apologise for the inconvenience caused.
4
0
8
Dear Customer, we are currently experiencing challenges with our mobile services within parts of the Western Region. We are working to resolve the issue as soon as possible. Thank you for your patience.
3
0
7
Hi
@AddoMiss
Please be informed that data charges are based on your data usage. Kindly check the data usage section on your 1/2
5
2
7
@ClementCobbson
Hello Clement, I'm happy to assist you. Kindly note this promo is for Whatsupp, Facebook and Instagram.
#HappyToHelp
, Pat.
1
0
7
Our engineers are working to resolve the issue as soon as possible. Thank you for your patience.
#HappyToHelp
.^Y 2/2
0
1
8
@mackenzynero
please the 4G MIFI cost Ghc277 and comes with 3G data given for 4 months.
#HappyToHelp
Abby
2
0
7
Hi
@RalphDeKitch
, Please be informed that before you can recharge to get the 10x bonus credit, you need to have a minimum balance 1/2
0
0
7
Hello
@flexkgermain
, apologies for the inconvenience caused by our network. Kindly share with us your number and details of your query for assistance.
#HappyToHelp
. Sels
1
1
6
Dear Valued Customer,
Please be informed we have completed the repair work on our submarine cable. Our Mobile and Fixed data services have been fully restored. Continue to enjoy the best internet experience with Vodafone. We appreciate your patience.
7
2
5
Dear Customer, we are currently experiencing challenges with our services within parts of Ayeduase, Gyenase, Dichemso, Atonsu, KNUST Campus and its environs. Our engineers are working to resolve the issue as soon as possible. We apologise for the inconvenience caused.
2
1
7
Hi
@dkbghana
@VodafoneGhana
, Kindly be informed that you are charged 0.125p per a megabyte.
#HappyToHelp
. Liz
2
0
7
@iamcherishraj
@Kayjnr10
@VodafoneGhana
Hi Valued Customer, I apologise for the inconvenience caused you. Kindly provide your number via DM so I can look into this for you. Thank you.
#HappyToHelp
. Liz.
1
1
6
Make a date with our experts tomorrow on
#PowerChat
💪. 10:00 am - 2:00 pm. Ask us all you need clarity on "SHAKE" and we will be
#HappyToHelp
.
#ShakeForXtra
1
1
6
Dear Valued Customer, kindly note that, after verifying the list of numbers linked to your Ghana Card using the short code *402*1#, any other number(s) linked to your Ghana Card without your authorization can be delinked
16
4
7
@iam47gangg
Hi Valued Customer, Please be informed the offers delivers personalized offers to customers to suit their usage patterns and changes intermittently.
#HappyToHelp
. Dorothy
0
1
7
@Kasaddj
Hello Kasadj , I’ll be more than happy to take a closer look into this for you. Send us a DM please. .
#HappyToHelp
Jude .
0
0
7
Important notice to our cherished customers. We sincerely apologize for the inconvenience caused. Thank you.
8
0
7
Our “Shake” experts are set and ready for all your questions. Join us @ 10:00am - 2:00pm today for
#PowerChat
. Let the conversation begin!
#HappyToHelp
#TheFutureIsExciting
.
3
5
5
@BoaduKwaning
Hello Boadu, I'd love to assist you immediately. Please be informed you can locate our retail shop at Dansaoman Wesley Gramma opposite Blessed school. Should you require any further assistance do not hesitate to contact us. Have a blessed day.
#HappyToHelp
.Anne
1
0
7