askdepop
@askdepop
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your go-to for all @depop related Q's 💬 need an answer fast? check out our help center 👉 report an issue 👉
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Pinned Tweet
Looking for help using Depop? 🙋 Check out our Help Center for all of our FAQ's >
Need to report an issue? 💬 DM us with further details or submit a report via the following link and we'll get back to you ASAP >
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We're aware of an issue affecting some users right now which means the app can't be accessed. Our Tech team are on it and we'll let you know when we're back up and running 🛠
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Our Tech team are still working on the issue affecting some of our users who are unable to see their sold/purchase receipts.
As soon as the issue is resolved, we will send a further update!
Thank you for being so patient while we get this fixed
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We're experiencing a slight issue on the app at the moment - our Tech team are working on a fix right now for you. Bear with us and once we have updates we'll let you know.
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Thanks for your patience whilst we work on resolving the current issue with the app. We'll update you here as soon as it's resolved.
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If you’re having some issues with scrolling on the app at the moment, our tech team are aware and working towards a fix for this! Thanks for your patience with everything ✨keeping you all updated!
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We are aware of an issue with sold receipts that is affecting some of our users 🧾💰
Please bear with us while our Tech team work on a fix 👷♂️
We hope to have this resolved ASAP.
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Thanks for your patience whilst we resolved the app downtime. We're now back up and running.
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We are currently experiencing some outage on the app and our Tech team are working hard to get this fixed! We appreciate your patience - when we have an update we will let you know.
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We're experiencing issues across the Depop app and website. We're rolling out a fix and expect it to be resolved soon - bear with us.
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Looks like the app is down again. Our Tech team are working on a fix as we speak - we'll let you all know when it's up and running again!
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We're experiencing some intermittent errors with PayPal, so not to worry if your purchase isn't going through - we're working to get this fixed ASAP! 🙏
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@sophrees05
Hey Soph, sorry to hear this. Can you DM us yours and your brother's usernames? We'll take a look into this together 🤝
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@TobiasTaylor
Thanks for reporting this to us. We're currently looking into this and will take the appropriate action.
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We found a problem where users have been logged out of their accounts. Thanks to our engineers, this should now be resolved - if you are still experiencing log-in problems then please hold tight as you will be back in action shortly 👍🏻
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We're aware of an issue affecting log-in for some users. If you have been logged out, please wait 30 minutes, reset your password, then try to log in again.
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Our tech team are investigating an issue currently affecting app login. We're on the case and will keep you updated 🛠
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Today’s app issues have now been resolved. Thanks for your patience everyone.
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The issue where some users were unable to see their sold/purchase receipts has now been resolved.
Thank you for being so patient.
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We're experiencing downtime right now so you may run into issues accessing the app. Our Tech team are on the case and we'll keep you posted 🔧
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We recently experienced some downtime which caused users to have trouble logging in and using the app 📱⛔️
This has now been resolved so you'll be able to use the app again without problems 🙌
Thanks for your patience whilst we fixed this.
Team Depop ❤️
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Oops. We're experiencing an issue loading shops RN. Our Tech team are working on resolving this for you as soon as possible. We'll keep you updated 🛠
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We're investigating an issue that's affecting access to the app right now. Our tech team are on the case and we'll keep you posted 🛠
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Come work with us! We are looking for all sorts of levels on the Support team in London and LA - remote working
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Thanks for your patience while we sorted out the issue surrounding MyHermes labels. This has now been resolved and parcel shops are accepting MyHermes labels now ✨
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Our response times are a little longer than usual at the moment 🗣💬
We're working hard to respond to your queries 👩💻 🧑💻
If you've submitted a report or are awaiting our reply, please sit tight.
We'll be with you as soon as possible ❤️
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@riley96674144
we'll let you know as soon as it's resolved 🙏 keep an eye out for another tweet
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We're now back up and running - everything should be as normal. As always, if you're still having problems, our DMs are open for you. Thank you for hanging in there with us 🥺💕
We're experiencing a slight issue on the app at the moment - our Tech team are working on a fix right now for you. Bear with us and once we have updates we'll let you know.
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Thank you so much for your patience while the app was temporarily down. We can confirm the issue has now been resolved and we are back up and running.
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App not working as it should? Don’t sweat it. We’re completing some scheduled maintenance right now. We’ll let you know when we’re back up and running.
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@StopAntisemites
Thanks for flagging this. This was reported to us and we suspended the listing in error - we've since reinstated it as it doesn't breach our policies. We're sorry for any confusion or distress caused.
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Thank you for your patience whilst we got the issue sorted. Depop is back in action again!
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@ArtsexoXO
it's quite possible your customers can't access the app either so don't sweat it, we're all in this together - we'll let you know as soon as we're back up and running!
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🇺🇸 Hey US! We’ve got free shipping for items sold over $20 from October 15-21 when you use our labels so what better way to sell some more or add some items to your long forgotten shop? Make sure to check out for more info.
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Friday, we've arrived 💸 FREE FEES 💸 is now LIVE until midnight tonight (25 October GMT) on all orders over £30 GBP. This may have started late for a few users so slide in our DM’s if you were charged a fee between 8am and 9.15am 🤑
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We are still experiencing some technical issues. The issue has been identified and a fix is being worked on. As soon as we are back up, we will let you know. Thank you for your patience!
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A heads up on payouts... 💰
If you're waiting on a payment from a sale via Depop Payments you'll need to ensure you have a linked valid bank account and have verified your Depop Payments account by providing your ID at sign-up.
For more info visit:
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👋Hey! Sent us a DM? We’re working it, all we ask is you give us some time to get back to you. If you haven’t heard back from us within 12 hours, give us a nudge! 😘
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The issue affecting app access has now been resolved, and we're back up and running.
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You may have experienced some issues with the app and the website last night.
The great news is they are both back up and running like normal! 🛠
Apologies for the inconvenience and but please DM us with any questions.
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Update on Response Times: If you've reached out for help and are waiting on a response, thanks for your patience + we'll be with you ASAP 💌
In the meantime, check out our Depop Help Centre for answers to all of your FAQs:
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Ok phew, the issue has now been fixed.. You should be able to log back in and use the app / website now.
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We’re aware of this issue and are working to resolve it. Please try again in one hour. Thank you.
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@RosieMRivers
We are currently experiencing an outage on the app but we’re working on it as we speak, it shouldn’t be down for too long! 🧡
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Thanks again for your patience during the downtime last week. We experienced a problem with an infrastructure upgrade, which made our apps and web site temporarily unavailable. We're currently reviewing the incident to guard against similar outages in the future.
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Not received your payment yet? This could be down to e-Cheques, a payment method from PayPal. View our latest post to find out more 🤑
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Passwords for some of our users would have expired today, causing an account log out and inability to use the existing password. If this happened to you and you can't reset your password for some reason, go to: for instructions, or to submit a report.
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There may be a slight delay in our responses during the festive period, but your messages are important to us and we’ll work hard to get back to you ASAP ❤🎄🎅🦌🎊 Happy Holidays!
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That Friday mood pending.. UK users only, we've got a treat for you starting tomorrow - we're offering ➡️ FREE FEES ⬅️on all orders for £30.00 GBP more.
∙ Offer will start tomorrow morning 8:00am - midnight tomorrow (25th October)
∙ Available to sellers selling in GBP only
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FREE FEES is happening! 🤑 If you're selling in GBP or AUD, fees will be turned off from the 28th June-1st July >> Follow the link for more info!
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@CarlyRaeSummers
Hey there - don't worry, you'll never have to refund an item that wasn't returned, unless it is specifically against our TOS. The best next step would be to suggest to the buyer to raise a dispute with us and we'll then reach out via email to advise the next steps.
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Some users are experiencing issues viewing our USPS Ship with Depop labels. If this is you, head to Profile > Settings > Need Help? > Technical Issues > ‘I’ve still got an issue’ > Include your tracking number if possible > ‘Send Report.’ We'll be in touch ASAP with next steps.
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We're back! We had a slight issue affecting users within the past hour but this has been resolved. If you're still having some trouble with listing/editing, purchasing, or messaging, please try force quitting the app and reinstalling. 📲
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@niambh_glancy
@depop
@PayPal
@niambh_glancy
- Don't worry - you're 100% protected in this situation! I can also see you've already emailed in which is great! As a reminder, head over to PayPal and open an "Item not as described" dispute ASAP. Let us know if you still need help with this! 👍
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@HOMESICKLONER
@depop
Hey, apologies for the disruption, we're having some technical issues right now but please rest assured we're working to fix those ASAP! 🔧
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Hey lovely people! New post live on our Depop Support page about Paraphernalia. The more you know... So take a look. Remember, knowledge is power! 💪
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Did you know we have a Live Chat feature? 👀 Course you did, but here's a reminder on how to get there: Go to your Profile > Settings > Need Help? > Technical Issues > I've still got an issue > CHAT TO US
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Happy London Pride!🏳️🌈 To celebrate we're donating 100% of fees from every UK sale made today to The Albert Kennedy Trust and GLAAD so why not make a few quick listings on your way to the parade today to really help an amazing cause? Hope you all have an amazing Pride!!
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Great news. Our tech team have fixed an issue affecting scrolling within search 🛠 You may need to delete and reinstall the app, find the latest versions here
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omg
This jacket is finally listed up on my depop guys ☺️✨ link is in my bio!! 1/1 hand painted 💘💘
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Staying safe, especially when money is involved, is important. You can read the essentials here in our latest support post 💰
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We're back in business. Thanks for your patience whilst our Tech team fixed the issue ✨
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We're aware of an issue that's impacting images loading and may be causing slowness/errors in other areas of the app 📱
This is a wider technical outage likely to affect several internet-based services & apps.
Please bear with us. We appreciate your patience in the meantime ❤️
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@NorthbankTalent
@depop
@zoe_dubs
@BBCRadio4
RT
@NorthbankTalent
: .
@depop
finance guru Zoe Wong (
@zoe_dubs
) tells us how to turn clutter into cash today on
@BBCRadio4
#Moneybox
💸💸
Listen here:
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So you've refunded a buyer and you’re at a loss on Depop fees 💰
Did you know we’ll refund them to you?
Just slide in our DMs or request the refund here 👉
This also applies if you've been charged for our in-app label but arranged your own shipping 🤑
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Oops! You might have seen issues with listing over the last 10 minutes, but great news - our Tech team have fixed it 🛠Kill and restart your app to get back on track.
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@hopefulgoodgirl
Stock users choose to list on Depop comes from many varied sources, and reselling as such is not against our terms. However, rest assured that your point is heard, and we will raise this with the relevant team to be looked into.
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We're aware of an issue with PayPal that may be affecting checkout for you right now. If you're experiencing any issues of this, please reach out to PayPal directly.
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Hey Guys! Beautiful morning isn't it?☀️ We always want our community to be informed so we have a new post on our askdepop page about PayPal and Depop protection so take a look! We're here to save the day but you we hope you wont need it. 😊
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@luvvrouge
@basicbarbiez
@evune
@depop
All replies from Depop Support will come from
@depop
or
@askdepop
directly - if there's anything we can lend a hand with, please use this link to submit a report 👉
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Can't see your likes? Don't sweat it! 😰 We are just doing a little maintenance work 🔨 they'll be back soon, promise 😘
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👋 Another day, another post on our Depop Community page on etiquette!📮. We always want Depop to be a fun and safe space for all our community so take a look and of course send over a DM if you have any questions.
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Our scheduled maintenance is resolved and the app should be working as normal.
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If you’ve made a mistake in entering your date of birth and your account is now suspended, don't fret 🙋🏻
Submit a report to us via the following link and share with us valid photo ID so that we can get you back on track asap 👤✔️
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Heads up guys, auto-tweet is on hold but you’ll still see the share toggle as an option. You can always do this manually and share to your hearts content. We’re fixing it and it’ll be back soon.
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@Ryrystyle1
Good question! We don't have a vacation mode but if you can get in touch via your email address associated with the account to close
@depop
.com, confirming your
@username
, we can temporarily close your account for you! ✌️ KK
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iOS users, you might have seen an issue listing new items over the last hour but don't sweat it - our tech team have fixed it! Delete any listing drafts, reinstall the app, and you're good to go ✅
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Pssst.. Wanna know how our brand new discounts feature work? Check out the video for our
#DepopHowTo
series! Remember, discounts can only be added on items listed 10 days ago or more, check out this link for more info ->
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Having log in issues? Some account passwords expired yesterday and need to be reset to keep you safe 🔐 If this has happened to you and you need help resetting your password, click this link: for instructions or to submit a report.
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@sushitpwk
Hey Megan, this is something we are definitely considering. I'll forward your feedback to our Product team for review. Thanks!
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We're experiencing some technical issues so the App is down for the moment - our tech team are working on it now so please bear with us - thank you! 🙏
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@cinnamonnbabyy
We've got back to you by email on this. We'd like to reassure you that on Depop we love all our users whatever their body size and this would never factor into our decision to close an account - we would only do this where we found our rules being broken.
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You may have noticed a change to the way search results are displayed 📱👀 We're confident this will bring you a better in-app experience. For more info, visit:
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Important: Team Depop NEVER PMs links. While we purge phishers from our platform, stay safe & never follow links/share personal info.
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@borekbolshevik
@TobiasTaylor
@depop
We totally understand your concern and thank you for flagging it to us. Given the additional information you've provided we're now going to share this with the relevant team and we'll be in touch over the next week with an update.
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@emrogers16
Hey, if you wish to switch the PayPal account that is linked to your Depop, simply head to Settings > Preferences > PayPal > “Disconnect” and then log into the PayPal account you'd prefer to use. ✨
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The Depop app and web is now fully functioning again. Thanks for bearing with us.
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Heads up 🙋♂️ When choosing 'Ship with Depop' via
@Hermesparcels
you'll receive your label to print at home 🖨🏷 If you don't have a printer and use another courier, DM us with both usernames + proof of alternative postage and we'll refund you for the label
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@_georginarose_
@depop
Hey! If you're having issues with Depop Payments, please reach out to us here 👉 and we'll be able to help 💪
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How's it going? Another week, another article on our Community Support page for all our first time sellers! Whats on the agenda? 💰Getting paid! So have a read 📖 and as always if you have any questions... Don't be shy, send over a DM and we can help!
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Having issues reporting? Not to worry! Just go to your Profile > Settings > Need Help? > Buying > My purchase > I haven’t received my item and find the item. If you can’t see the item, scroll to the bottom and click on ‘item not shown’.
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