@CLOISH So sorry to hear about your experience! We'd love to help more, please email in to our customer service team on help@allbirds.com. We look forward to hearing from you, Team Allbirds

@nickinnewyork The limit does not exist! 😊

@agcottle Thanks for contacting us, we are so sorry to see this 😞 If you'd like to share your order number, we can have one of our Customer Experience team members follow up with you. Or you can email them directly via help@allbirds.com

@hfxrobb We're sorry to hear about this - can you share your order number with us? Someone from our team will reach out directly.

@oscar0384 We’re so sorry to hear about your experience! Since Allbirds UAE manages its own inventory and fulfillment separately, we’re confident their team will resolve this for you soon! If you’d like to share more feedback, feel free to DM us.

@shellyc Hey there - you'd receive the best help with this by reaching out to our team at help@allbirds.com!

@eternallife2112 We're sorry to hear about this! You'd receive the best assistance by reaching out to our team at help@allbirds.com.

@Jiu_Jase Thanks for writing back - We've gone ahead and escalated this to our Customer Experience team for review! Apologies for the delayed reply 😞

@hfxrobb Thanks for contacting us, we are so sorry to hear about your Allbirds 😞 If you'd like to share your email address and order number in private message, we can have one of our Customer Experience team members follow up with you. Or you can email them directly via help@allbirds.com

@chrisc0530 Thanks for contacting us, we are so sorry to hear about this. If you'd like to share your email address and order number in a private message, we can have one of our Customer Experience team members follow up with you. Or you can email them directly via help@allbirds.com

@IanMcNiff We’re sorry to hear about those laces! We're sorry that we don't currently have replacement laces available, but we do have some lace kits available to purchase online. Heads up, we don’t have every color available and our lace kits are sold in packs of three!

@AnkyP We're sorry to hear this! If you'd like to share your order number, we can have our team follow-up.

@jasalazar01 We're sorry to hear that feel free to reach out to our customer support team, at help@allbirds.com so that we can learn more! 🙏

@paulpantsct All our shoes are medium width, but even if your feet tend to run a little wider, you might be pleasantly surprised at how well our materials fit - super stretchy and accommodating. We'll definitely share this feedback with our product team!

@gemgeds Our exchange portal has a certain buffer, so when the inventory of an item is low, our won't process an exchange for it. The best option here is to request a refund for your current pair and place a new order separately!

@Jmartens We love the suggestion - we'll share this with our product team. Make sure to sign up for notification on our website to be the first to know when we release new colors and styles!

@elexusirene @FedExHelp We're sorry to hear this! If you'd like to share your order number, we'll have our team follow up.

@einsider Listen to Megan! 🤗

@DaveBroooo95 We discontinued our iOS app on July 17th to focus on making our website even better! Don't worry - You can still shop and access your account through our mobile-friendly website at