Being part of our car-sharing community means looking out for each other, too. To keep this as easy as possible, we've simplified our Community Rules. Remember to follow them every trip:

@adriangilson5 Hello! Please accept our sincerest apologies apologies for any inconvenience caused thus far due to this issue. Rest assured that we have raised your report to the relevant department. Should you require further assistance, we remain at your full disposal.

@Knowmeee Hi there and please accept our sincerest apologies for any delay in our response! Could you please DM us your registered email address so we can further investigate this for you? Looking forward to your reply! 😊

@__jacker__ Hello! Please accept our sincerest apologies for any misunderstandings by this matter. Can you please DM us confirming if you use the US or the UK market? Thank you in advance!

@ZipcarHelp Hello there! We are terribly sorry about this matter. Please accept our sincerest apologies for any inconvenience cause due to this. Please DM us the time and date of this incident so we can chase with the member responsible. Thank you in advance!

@AkhiTee @Ziipcar Hello! Can you please DM us your registered email address so we can take a further look? Thank you in advance!

@AkhiTee Hey there! Unfortunately, our queues were higher than normal at that time and it took longer to get through to us. We thank you for the patience!😄

@kimturner70 Hi there Kim! Please accept our sincerest apologies or any inconvenience caused today! Could you please DM us your registered email address to further investigate the matter for you?

@coffeemadman @survivinglambet Hey there! 😀 Feel free to DM us your registered email address to the account, so we may look into this case accordingly and raise it with our Violations Department!

@coffeemadman Hey Jonathon, sorry to hear that! Could you DM us your email address to find your account?

@TheMattHoughton Hi there! Thank you for reaching out and please accept our sincerest apologies for any delay in our response! Rest assured that the issue has been flagged with the respective team and will get back to you the soonest possible! 💚

@ChristianH_SSS Hey there Christian! We are sorry to hear about your forgotten item and recent experience. Please DM us your registered email to the account, and we'll be happy to look into this for you.

@kayperbeats Hi Drew! Thanks for reaching out. Please DM us your registered email address to review the matter further.

@TheMattHoughton update. Hope this helps! 2/2

@TheMattHoughton Hi Matthew! Thanks for reaching our and we are sorry to hear you have not received your refund yet. Rest assured that we have raised this with the respective team to review as soon as possible and get back promptly. Please keep an eye out on your emails, junk and spam, for an 1/2

@GiovannaFiore12 Hi there! Thank you for reaching out! 💚 Could you please DM us your registered email address so we can further investigate this for you? Looking forward to your reply! 😊

@Superflavaz Hello! I am sorry to hear regarding this matter. Can you please DM us your registered email address so we can further take a look? Thank you in advance!

@aaronmck_h Hello! I am sorry to hear about this issue! Please DM us your registered email address so we can take a further look. Thank you in advance!