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Xverse Support Profile
Xverse Support

@Xverse_Support

Followers
3K
Following
132
Statuses
565

Official Xverse support account. ⚠️Beware of scams. Xverse will NEVER ask you for your secret phrase or DM you or call you.

Help Desk →
Joined August 2023
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@Xverse_Support
Xverse Support
1 year
Hey @XverseApp fam! Our support team is here to help🫡 Remember: ✅ Always keep your app updated ❌ We will NEVER ask you for your secret phrase or DM or call you Your security is our priority. Any questions, comment below 👇 or visit our help desk
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@Xverse_Support
Xverse Support
9 hours
@hodlstxbtc Hey @hodlstxbtc yes our team is aware of the issue and currently looking into it.
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@Xverse_Support
Xverse Support
9 hours
@OrangeCat_99 @XverseApp @BitboyOne @dot_swap Hey @OrangeCat_99 Our team is aware of the issue and currently looking into it.
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@Xverse_Support
Xverse Support
3 days
@ErnieValle1 @XverseApp Hey @ErnieValle1 you can also check on for a full BTC transaction history of your wallet address. Cheers!
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@Xverse_Support
Xverse Support
6 days
@BransonPag99578 @Xverse_CN @XverseApp @RunesDEX @BransonPag99578 您的撤销交易发生在当前周期开始后不久,因此您的STX在cycle 103 内仍处于锁定状态,并将在cycle结束时解锁(block 884450)。由于您参与了本周期,您仍将在周期结束时收到相应的奖励。
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@Xverse_Support
Xverse Support
6 days
@NotSheepleADA Hey @NotSheepleADA please reach out to us via Support Center in your wallet together with your wallet address and transaction ID so we can assist further. Cheers.
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@Xverse_Support
Xverse Support
9 days
@callmeChef @thatwagmigirl @Raxonchain @btc_substance Hey @callmeChef, please try refreshing the thumbnail to see if that helps. You can do it by selecting the 3 dots at top right corner of the inscription screen > select Refresh Thumbnails. Let us know if the issue persists, thanks.
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@Xverse_Support
Xverse Support
10 days
@Obijuan87 @XverseApp Hi @Obijuan87, the issue stems from the dApp platform you're interacting with. Please reach out the platform support team for further assistance.
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@Xverse_Support
Xverse Support
16 days
@sahwhite01 @Bitflow_Finance Hey @sahwhite01 please ensure your wallet is up-to-date (v0.48.2) and try again. If issue persists, reach out our team vis Support Center in your wallet. Thanks.
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@Xverse_Support
Xverse Support
20 days
@AshleyWell0 @Jackii44622715 Hey @Jackii44622715 please completely quit the app and try again. For further assistance, reach out our team via Support Center in your wallet app. Thank you & have a nice day!
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@Xverse_Support
Xverse Support
20 days
@FunkyNerd @XverseApp Hey @FunkyNerd, the PayPal payment option in the app is processed via MoonPay. You can check out their FAQs here if you have any questions regarding the process:
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@Xverse_Support
Xverse Support
21 days
If you are experiencing any issues with Stacks transactions not completing, please manually update your extension to the latest version (0.48.1) Our mobile app does not need to be updated. Here's how to manually update:
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@Xverse_Support
Xverse Support
30 days
@polis_btc @XverseApp Hey @polis_btc Could you please try uninstalling and reinstalling the app to see if this resolves the issue? Before deleting the app, make sure to back up your seed phrase securely. If issue persists, please contact our team via Support Center for further assistance. Thanks.
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@Xverse_Support
Xverse Support
30 days
@nonfungible_jan @polis_btc @YukanL @XverseApp @MEonBTC @MagicEden Hey @polis_btc please reach out to our Support team with more details of your issue and we'll invetigate further. Thanks.
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@Xverse_Support
Xverse Support
1 month
@DogInOz20 @XverseApp Hi, currently connecting hardware wallet is only supported with Xverse extension. Our team is exploring the possibility of adding support for it on mobile soon, however, we cannot provide any timeframe for this implementation just yet. Please stay tuned to our updates!
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@Xverse_Support
Xverse Support
1 month
@serdarkuzu @XverseApp Hey @serdarkuzu we're sorry to hear about your experience. If you’re open to it, we’d love to hear more details about the issues you faced so we can address them. Feel free to share your thoughts or reach out to our team via Support Center in your Xverse wallet.
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@Xverse_Support
Xverse Support
2 months
@yizhanghappy Great to hear! Merry Christmas!!!! 🎄🎁🎉
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@Xverse_Support
Xverse Support
2 months
@jacki_elde69924 Hey @jacki_elde69924 Please note that Xverse is a non-custodial wallet andwe don't operate through brokers. Stay vigilant and ensure you’re interacting with trusted platforms!
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@Xverse_Support
Xverse Support
2 months
Hey @Timileyinokiki the wallet preparation process is required and completed by the marketplace (as well as your inscription purchase transaction). It's best to reach out their support team directly for further assistance. Feel free to reach out to us via Support Center with the transaction ID if there's anything else we could help with.
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