We would like to address a video circulating on social media that alleges guests were denied boarding solely based on their appearance and religion. We want to assure everyone that this is not the case. The facts are as follows: Our team in Johannesburg observed a group causing a disturbance at the boarding gate. Upon further investigation, it became clear that the group was behaving disruptively and appeared to be intoxicated. Our staff addressed three passengers for their behaviour, which is in line with our commitment to ensuring the safety and comfort of all our guests. Our personnel explained to them that our safety management protocol and international civil aviation regulations require us not to board any passenger who appears to be intoxicated or disruptive. This is a regulatory requirement in aviation and is essential for the safety, security and comfort of all passengers and crew on board. The three guests were assured they could take the next available flight once they were deemed safe to fly. Although the guests expressed dissatisfaction and suggested they were being profiled because of their religion, this was not the case, as the rest of their group travelled on the same flight. At Kenya Airways, we celebrate diversity and view it as a valuable aspect that enriches our community. We are strongly committed to a zero-tolerance policy against any form of discrimination, harassment, or bullying based on race, sex, disability, gender, age, beliefs, or socio-economic background. We genuinely care about ensuring that everyone is treated with dignity and respect. We take all allegations seriously and conduct thorough investigations to address inappropriate behaviour, always adhering to aviation and industry best practices. Most importantly, our top priority is the safety and well-being of our staff and guests. We are committed to ensuring that every journey with us is comfortable, enjoyable, safe, and secure, and we will continue to uphold this commitment in all our operations. Corporate Communications 6 February 2025