@kumarpavan0502 @Rakuten @Viki Hi Pavan, we're sorry to hear you're seeing the VPN error. Could you please DM us your Viki email, & the specific device info (OS ver, app ver)? We'll follow up with you from there. Thank you!

@oojoobee Due to an app requirement set by Roku, only email and password login is available to access your Viki account. Please use your email and password to access your account on Roku. We apologize for any inconvenience this change may have caused.

@natxisp Lamento saber que você está enfrentando esses problemas na Viki. Para entender melhor a situação que você está tendo, você poderia nos enviar uma mensagem com detalhes sobre o problema e as informações do dispositivo? Obrigado!

Having issues logging into your account? Check out our FAQ for solutions to current login issues you may be experiencing at the moment - We're here to help!

@kirstylee_92 Hey there, we're sorry to hear of this error. Please drop us a DM with your Viki email & the region you're from, & we'll follow up with you from there. Thanks!

@nu_93_carat Thanks for getting back, we'll be following up with your issue through DM.

@nu_93_carat Hey there, we're sorry to hear of this. Could you DM us your Viki email, the details of your TV, & a screenshot of any error code you're seeing? We'll follow up with you from there. Thank you!

@Bekind353 Sorry to hear you are having issues. Pls send us a DM with the details of the problem you are having, device OS & app version, name of the show & episode number, your Viki email and any screenshots if possible. Thanks!

We’re aware of the video playback issues affecting the Viki app on Roku devices, and our team is working to resolve them as quickly as possible. We’re sorry for the trouble!

@Charmy62336727 Hi there! Sorry to hear about the unexpected charge on your account. Our team will be replying to your DM shortly. Thank you for your patience and understanding.

@sandeep25a @Rakuten Hi there, sorry to hear about your unexpected charges! For our team to check on your case, could you send us a DM with the email address registered to your Viki account? Thank you!

@beatrize1992 Lamento saber que você está tendo problemas. Por favor, envie-nos uma DM com os detalhes do problema que você está tendo, sistema operacional do dispositivo e versão do aplicativo, seu e-mail Viki e quaisquer capturas de tela, se possível. Obrigado!

@beatrize1992 Sorry to hear you are having issues. Pls send us a DM with the details of the problem you are having, device OS & app version, your Viki email and any screenshots if possible. Thanks!

@2jamielynn Thanks so much for the kind words! We're thrilled to read you love Viki as much as we do. If you ever have any questions or concerns about Viki, please just let us know!

@Tatadebh Hey there, this is a known issue and our team is actively working on an investigation. Pls stay tuned for updates! In the meantime, if you have a laptop or computer, we suggest you to watch there for now. Thank you for your understanding with us.

@BigRobbo1971 Sorry to hear you are having issues. Pls send us a DM with the details of the problem you are having, the device OS & app version, nthe ame of the show & episode number, your Viki email, and any screenshots if possible. Thank you!