United Illuminating
@UnitedIllum
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United Illuminating, a subsidiary of @avangrid , proudly serves 335,000 customers in the greater New Haven and Bridgeport areas of Connecticut.
Orange, CT
Joined July 2011
Don't wanna be here?
Send us removal request.
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90% of UI customers now have power. We’ll keep at it until we hit 100.
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Our updated number of outages are below. We have crews working across our territory to restore power caused by the widespread damage of Tropical Storm Isaias.
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Our crews are in the field continuing to assess the damage in order to restore power safely. These are images from this morning in North Haven.
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UI crews and contractors are getting ready for another long day of restoration work. We remind customers to stay far away from downed wires, which can be live and dangerous.
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Downed wires can be dangerous even if they're not sparking and sizzling. Stay far away from any downed wires and be sure to report them to us.
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“Be assured that UI crews, contractors & partners are working diligently day & night to restore service as safely and quickly as possible. This work will take time & continue until every customer is restored. We ask for your patience during this process.”
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The crews are rolling in! Our hardworking UI crews are out preparing for the storm while our colleagues from other energy companies from across the nation are arriving and being briefed on safety efforts. You should get prepared now too, tips here:
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We expect to have the majority of customers without power restored by the end of Saturday. Additional crews are arriving to supplement the approximately 580 UI, contractor & mutual assistance field personnel already participating in the restoration effort.
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Our latest updates on outages are below, we will continue to post these until the website is back up and running. Crews are working as quickly as possible to clear roads and downed lines to ensure public safety.
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Rolling out! We’re proud to head down to the Gulf Coast to help restore power after Hurricane Ida. Restoring power is critical to recovery— we’re committed to helping our fellow energy companies rebuild their communities.
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Our crews continue to be hard at work across UI’s service territory. Please observe marked work zones and help our response teams maintain social distance.
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Checking in from the Gulf: our crews- including Hal, Chris, Kevin, Matt and Jadis- are working hard to restore power to New Orleans with
@EntergyLA
. Be safe, team! Everyone at home is thankful for their dedication!
#Ida
#NOLA
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Our crews are working hard and have restored power to over 3,000 customers. We won’t stop until every customer has power restored. Remember to steer clear of downed wires, and please be sure to report any outages by calling us at 800-722-5584.
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We are making significant progress today, working with local communities to address downed lines and road hazards restoring service to more than 32,000 customers. We expect restoration efforts to continue for several days to come. Read more here:
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You should be ready for
#Henri
now like our crews are. They were out today preparing for the storm’s arrival tomorrow morning. Review our progress and what you should have ready here:
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Thank you to our UI Lineworkers that stepped up and heeded the call to assist our neighbors in Nova Scotia, Canada. In times like these, we are reminded of how important it is to help our neighbors in times of emergency.
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⚠️ We're aware that our website is currently down and we are working to get it up and running as quickly as possible. In the meantime, please continue to check social for outage information and updates. You can still reach us by phone or by using our mobile app. Thank you. ⚠️
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We've restored 80,000 customers as we expand our restoration effort w/additional crews & contractors as well as National Guard assistance. We've also updated our online Outage Map & Outage Alert system with restoration estimates for customers. Read more:
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Nearly all customers impacted by Tropical Storm Isaias have been restored, with fewer than 50 scattered outages remaining due to issues affecting single services. Read more:
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#Henri
is heading toward Connecticut and will bring strong winds and heavy rain to the region. Now is the time to be prepared in advance. Our teams have been getting ready, now you should too with a storm kit:
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The
@CTNationalGuard
has joined in on our restoration efforts. After a morning briefing they started working clearing Old Academy Road in Fairfield. We thank them for their support!
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UI along with SCG and CNG announced today we are donating approximately 6,900 protective masks to Yale New Haven Health, amid a shortage of protective gear for medical personnel fighting the coronavirus pandemic. Learn more:
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We couldn't be more proud of the men and women who worked day and night in the bitter cold to get the power back on. Please be sure to
#ThankALineWorker
, whether UI or contractor.
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Our lineworkers are the backbone of what we do. They stand ready to respond when a storm hits & keep the power flowing on blue sky days, as we've seen in the past week. Join us as we
#ThankALineworker
for all they do.
#NationalLineworkerAppreciationDay
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UI is aware of the storm damage currently being caused by severe weather across our service territory. We have already deployed some crews tonight in order to begin the restoration process.
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We have restored service to more than 100,000 customers impacted by Tropical Storm Isaias, and are on track to complete restoration for remaining impacted customers by Monday. We've also increased our field personal. Read the latest news release here:
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We’re in it for the long haul. Our crews are working through the night to restore power as quickly, and safely, as possible to our neighbors impacted by tonight’s storms. Please be safe and visit this page for outage resources:
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UI crews continuing to work on repairing and restoring the electric system. As of 3:15pm today, we've restored 73% of customers who lost power as of Wednesday night. Our teams will continue to work until every customer is restored.
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Prepare before a storm. If your electricity is out, report it using the link below, or by calling 800.722.5584. We’ll restore power as quickly and safely as possible.
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#Henri
prep in action: Damon, a logistics leader, and Christine, an operations lead working with their teams around the region preparing. Explore some of how we can all prepare here:
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As of last night, approximately 115,000 customers were without service due to the impact of Tropical Storm Isaias. We expect full restoration will take several days. Crews will work day & night until every customer is restored. Read more about our efforts:
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Real Time! Power is now restored in a portion of Shelton, CT. On to the next one.
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Extra contractors and out-of-state crews have arrived at the UI headquarters and are ready to help with power restoration
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In less than 24 hours since Wednesday's 2nd Nor'easter, UI has restored almost 80% of all customers that lost electric power. More work continues across the system with many of our crews diligently working in very tough conditions as shown here.
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Building on our commitment to positive community impact in CT, UI, SCG & CNG announced a $5,000 grant to the
@CTFoodshare
. We and our parent company,
@AVANGRID
have long supported this organization &
@FeedingAmerica
programs nationwide.
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@stoolpresidente
We've been powering New Haven since 1899 and can confirm
#NHV
pizza is in a league of its own.
#NationalPizzaDay
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Today our President & CEO Frank Reynolds visited
@columbushouseCT
to announce grant funding to help this vital nonprofit manage rising energy costs, so it can focus on providing its essential services to CT residents in need. For more on our visit:
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A big thanks goes out to all of our lineworkers today! We’re joining folks across the nation in celebrating Lineworker Appreciation Day. We are grateful for your commitment and dedication to this job.
#ThankALineworker
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Today and every day, we're grateful to our great line workers for all they do to power our communities and keep the lights on. Happy
#LineworkerAppreciationDay
. If you see a line worker, remember to say Thank You and Stay Safe!
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We're prepared for the upcoming storm arriving this evening through tomorrow morning. We know storms are never great, especially around a holiday, but our teams are ready and you should be too. Read more here on how we all can be prepared:
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As we enjoy the long weekend, take a moment to thank America’s hard-working labor force. We’re thankful for the men and women who keep America going, and especially for our employees.
#HappyLaborDay
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UI Crews continue to make solid progress. Here are crews at work Now in a Southeast portion of the service territory - Fairfield/Bridgeport/Trumbull area.
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We’ve restored a cumulative total of more than 30,000 customers since last weekend’s winter storm, and more than 99% of customers now have service. Still lots to do – and we’re on it.
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We're responding to outages caused by heavy rain & strong winds. We’ve brought in extra crews to help restore power quickly. Thank you to our crews for your dedication & to our customers for your patience. Hear the latest from our VP of Electric Ops:
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As the crisis unfolds,
@AVANGRID
companies are taking measures to protect customers and employees, and ensure business and service continuity. UI will suspend fees, waive deposits and expand suspension of service shut-offs. Read more here:
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For
#ReadAcrossAmerica
Day, we're celebrating employees like Diane Johnson who's donated over 5,000 books to
#NHV
@LtlFreeLibrary
locations since '19.📚 We're proud to support our employee's volunteer efforts through matching donations to qualifying charities like
@NewHavenReads
.
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Thank you to
@Edison_Electric
for the Emergency Recovery Award, recognizing the hard work of our employees & partners, including
@cmpco
, following the extreme weather of May '18. We are proud of their tireless work to restore service to thousands of customers. A true team effort!
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Another
#noreaster
is around the corner. Before the storm hits, make sure you have all the resources you need. Keep a couple cases of bottled water & non-perishable food handy. Setting your freezer & fridge to the coldest temps will help extend your food's shelf life.
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We appreciate our lineworkers every day, but on
#NationalLineworkerAppreciationDay
, we're giving an extra special thanks to Chief Line Group Leader Larry Pizzagalli. Larry has been with UI for 44 years, and we are grateful to have his wisdom, tenacity and expertise!
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We have restored a total of 121,161 customers and remains on track to substantially complete restoration work today. Our crews will intensify focus on the hardest-hit communities, which have the highest number of remaining outages. Learn more:
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Committed to helping vulnerable people, we jumped at the opportunity to work with
@IRISCT
, CT's largest refugee resettlement org. We're happy to support the Youth Leadership Program, creating confident & empowered leaders to support & improve the communities in which they live in
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As of 2:30 p.m. Sunday, UI crews, contractors and mutual-assistance partners have restored approximately 115,000 customers who lost service during Tropical Storm Isaias. We remain on track to substantially complete restoration work Monday. Read more:
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Goodbye
#UI
interns heading back to
@WPI
@FairfieldU
@ClarksonUniv
@UCONN
@UNH
@CCSU
@UHartfordNews
,
@sacredheartuniv
http://t.co/PVYLfSwCkg
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We’re proud to have partners like
@OperationFuel
and the
@CTGreenBank
. President & CEO Frank Reynolds was joined recently by Executive Director Brenda Watson of Operation Fuel and CEO Bryan Garcia of the Green Bank for a tour of their facilities.
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The new business school at
@SCSU
is not only beautiful, it’s also a picture of sustainability, using geothermal heat pumps and solar panels to become the first net-zero state university business school in the U.S. We’re proud to power their work!
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Significant Progress Made! UI restoration crews continue to persevere tonight & are restoring more and more customers. The Nor'easters caused well over 30,000 power outages. UI has reduced that number to 5,900 & still declining. Lineworkers on 16-hour shifts.
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Our employees are the company— your neighbors, family & friends. PURA’s draft decision in our rate case would hurt our people first & foremost. That’s the message
#TeamUI
sent today as over 150 of us gathered PURA’s HQ before the Oral Arguments Hearing. Watch their reaction here:
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Video of a tree coming in contact with electric wires in New Haven this evening. UI addressing the issue.
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Amidst historic price increases from electricity generation companies, transparency is more important than ever to help CT's residents. Read Moses Rams, UI Chief Line Worker and UWUA Local 470-1's President, appeal to the public in the
@hartfordcourant
.
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The first rule of storm response – always be prepared. Last week our team held its annual storm meeting with the
@townofhamden
including Mayor Lauren Garrett, Fire Chief Jeff Naples, & Public Works Director Joe Colello, to coordinate on storm response planning and priorities.
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#Thankyou
to the all the students at
@WestWoodsSchool
in
#Hamden
for the thoughtful thank you cards!
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This
#EarthDay
, we partnered with the Sandy Point Neighborhood Association and West Haven Councilwoman Garthwait for a clean-up of the Sandy Point Beach & Bird Sanctuary. Over 20 employees volunteered to clean up the beach and marsh!
#VolunteerWeek
#EarthWeek
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Giving back to the communities we serve is core to who we are. Our teams recently provided 45 families with food & made a donation to the
@SpoonerHouse
for their food drive. This is one of many events our employees organized recently to help our communities during the holidays.
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.
@yalepeabody
is known worldwide for its detailed dioramas of the natural world. Recently three dioramas were restored thanks to a gift from the
#AvangridFoundation
. Join a live virtual tour of these masterpieces tomorrow at 11 a.m.!
#energizedforgood
Join us on Thursday at 11am for a live, virtual tour of the iconic Peabody dioramas.
Museum Preparator Michael Anderson will guide us through these works of art, discussing their history, craftsmanship, and relevance to science.
Click here to register:
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Ten years ago today, 20 students’ and six teachers’ lives were senselessly taken at Sandy Hook. We stand with the families of those lost during this tragedy. It’s on all of us to honor their memory by coming together to build safe, loving communities for our children.
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As the winter storm approaches the Northeast, please know that
@UnitedIlum
is prepared and will have all the necessary resources in place to respond if necessary.
#stormready
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During Distracted Driving Awareness Month remind your friends and family: If you’re in the driver’s seat, it’s the only thing you should be doing. UI had 143 Pole Hits in 2021 that caused some outages and spurred repairs that could have been avoided. Be safe out there!
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#NHV
is a beacon of creativity, culture, arts & so much more. We've served this community for over 175 years, & are proud to support its arts sector. On Tuesday, our own Frank Reynolds presented $75k to 16 orgs as part of our Lighting Up the Arts fund.
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@UnitedIllum
and
@AVANGRID
employees picked up trash at East Rock Park as part of
@Iberdrola_En
Volunteer Day.
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With potentially severe thunderstorms in the forecast for this afternoon, now is the time to get prepared. Here are a few things that should be in your storm kit:
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We are humbled to have been recognized for our contribution to the recent response efforts in North Haven. The safety of the communities and people we serve will always be our priority. Full article:
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This week
#TeamUI
attended
@CBIAnews
’s “When Women Lead” event & were honored to hear from some of CT's most illustrious women execs & entrepreneurs, including Fran Pastore, ED of
@CTWBDC
, & Dr. Christine Fink,
@ctchildrens
' leading pediatric surgeon.
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Congratulations to all the participants & winners of the CT Science & Engineering Fair! Our employees had a great time volunteering as your judges! We always encourage youth to explore the endless opportunities that science & engineering can bring.
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Our team loves the
@ctredcross
! At Avangrid HQ in Orange last week, nearly 50 employees signed up to donate blood, which will be used to save lives across Connecticut and all over the country. We’re proud to partner with the Red Cross!
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0n their way: 53
@UnitedIllum
restoration workers headed north to get power back in upstate NY after storms.
@NYSEandG
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Our 260+ crews are working tirelessly to restore power to those impacted by tonight’s storms. We anticipate the majority of customers to have power restored by Friday evening. Be safe & avoid downed power lines. Read more here:
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The forecast for later today calls for potentially severe thunderstorms. Be prepared before the storm hits- here are a few things to keep in mind:
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Read a letter from our President and CEO on completing total restoration of service following Tropical Storm Isaias and the path forward.
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We're committed to supporting our communities. Today UI &
@SouthernCTGas
announced a $15k grant to
@CTHousePartners
, a non-profit providing affordable housing to CT residents. Since 2022, we’ve donated nearly $120k towards reversing homelessness in CT. ➡️
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Congratulations to UI Lineworker Michael Joye, whose daughter will be playing in the 2022
@LittleLeague
Junior Softball World Series (hosted on ESPN 2) with the USA East Team. Be sure to root for the Joye family so they can come back with the gold!
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Taking aim at the problem of hunger is our own backyard.
@UnitedIllum
& SCG are proud to support Bridgeport Rescue Mission.
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Our teams are responding to tonight's storm. Be safe by staying stay away from downed power lines- even ones that look dormant can be deadly. Report outages online, in your UI app or by calling 800.722.5584.
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Today is Election Day. We're paying extra attention to circuits serving polling locations across our region. We stand ready to respond to any incident that impacts reliable service at voting locations. We hope to see you there!
#ElectionDay
#Vote2020
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This weekend's forecast is not one to take lightly:
#Henri
is strengthening and will likely have an impact on
#Connecticut
. Don't wait to prepare. Here are tips from our team:
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As our crews work to restore power to the remaining customers impacted by Tropical Storm Isaias, the Connecticut 211 and Connecticut United Way teams have resources to help including charging station, cooling and water locations. Check them out here:
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We’re expecting some strong winds today that may cause scattered outages. Reporting an outage is easy- just call 1-800-722-5584, report in our mobile app or visit:
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Shout out to Key Account Manager Ani Chaghatzbanian for showing UI's support at the Sikorsky Exhibit at the
@DiscoveryBPT
in Bridgeport. SHU Discovery Science Center and Planetarium will also be the new home for the Igor I. Sikorsky Historical archives.
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During power restoration, you may need to have damage to your home’s electrical system repaired before we can safely restore your electric service. This diagram may be useful in understanding and maintaining your service connection. Learn more here:
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We’re carefully monitoring weather conditions and have teams on standby if any outages occur. Report any outages in our app, by calling 800-722-5584 or by clicking here: . Remember: never touch a down power line. Be prepared with these tips:
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Thank you to one of our terrific lineman Ryan Connoy for his service - to our communities and our country. Ryan just retired from the Air National Guard after 21 years of service. Congratulations, Ryan!
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Weather conditions outside make for dangerous driving. Please stay home and off the roads unless necessary. This helps our crews and emergency services respond when we’re needed.
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We’re taking action to help our customers as an unprecedented supply increase from out-of-state energy producers takes effect this month. Hear from our leaders on assistance programs we're offering to provide financial relief to our customers. For more:
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We’re making our final push. More than 16,800 customer outages restored since Tuesday night. We expect to restore service in most of our service territory by midnight tonight:
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