Official customer-service outreach account for USAA, a financial service company for the military community & their families. Moderators are available 24/7.
@biddergalore
Thank you for reaching out to us. USAA advertises on news programs, but advertising on opinion shows is not in accordance with our policy.
@revBudGreen420
We are working with Coin base to allow members to see their Bitcoin holdings on and the USAA app, and we're very interested in how these technologies, particularly the underlying block chain technology, might help us better serve members. ~ER
@TX_Hawkeye4077
USAA Bank is prepared to offer a no-interest, 0% APR payroll advance loan to military personnel with existing direct deposit at USAA if a shutdown impacts military pay on Feb. 1. If a disruption in payments seems likely, USAA will email those members ~SK
@cmclymer
Wow! We strive for excellent service, every time. It's nice to hear when we get it right. Thanks for sharing your experience today, but also, thanks for being a member.
#Proud2Serve
~JM
@6ixKali
Be cautious! Protect yourself & your accounts. Visit our Security Center (Security tab located at the bottom of ) for articles & recommendations. Also, visit the Advice & Guidance tab on the Federal Trade Commission website () -DC
@cmclymer
We are aware of technical issue impacting some of our members. We are diligently working to resolve it as soon as possible. We appreciate your patience. -JM
@TrumpPenceUSA1
Thank you for reaching out to us. USAA advertises on news programs, but advertising on opinion shows is not in accordance with our policy.
@Jason_Aldean
@JasonAl95324375
@USAA
We are forever grateful for those that have served and are serving, Jason. Thank you to your dad and grandfather for all their sacrifice and service. -MT
@shannonweston76
Thank you for reaching out to us. USAA advertises on news programs, but advertising on opinion shows is not in accordance with our policy.
@2010CGW
Our membership is open to all Military and their children/spouses; we are not open to the general public. Membership can be passed down from generation to generation. Pls click on this link for more info . ~JM
@JillCosgrove
USAA will provide a onetime payroll advance loan to cover pay or benefits to the following groups, as long as those payments are direct deposited at USAA Bank: ~JM
@SoCalSusan
Homeowners and renter’s policies can vary state-to-state. We ask our members to review what’s covered in their policy or visit our mobile app, or call directly for questions they may have. ~MJS
@l_aurenhiggins
Oh no, I'm sorry to read this and for the frustration with your payment! Have we had the chance to review your policy recently? We'd love to talk more about options that may be available to help lower your payment. -LG
@Majek003
Be cautious! Protect yourself & your accounts. Visit our Security Center (Security tab located at the bottom of ) for articles & recommendations. Also, visit the Advice & Guidance tab on the Federal Trade Commission website ( ). -RH
@AltWASONPS
Thanks for reaching out. We are monitoring the situation, and if the shutdown occurs, eligible members may receive a one time offer via email with a link to offered assistance. Or, you can contact us at 210-531-8722 for options that may be available. ~CH
@lucasmatze
@ShieldVoC
I am very sorry we missed the mark on the callback time. Please reply in a DM with your email address and name as it appears in your USAA profile. I will be sure to forward your complaint. Thank you. -SB
@Michael61795838
Hello :) There is NO obligation or requirement to have any other type of accounts with USAA to have insurance with us. DM us for help.
@MsReed83
Hello there, I understand your account had unauthorized activity. Have you already contacted us to file a dispute? I'd like to learn more about your concerns. Pls send a DM to
@usaa_help
with a phone number on file. Thank you. -RE
@MaddySkye
@mySA
We've certainly come a LONG way over the 98 years! It's exciting to see so many long tenured members when they call or chat w/us, as well as interacting with our newest members, informing them of all the benefits that come along with membership.
#USAABirthday
<3
#USAAFamily
- LC
@FaithLikeAbish
Faith, this is troubling to read about your recent experiene with USAA. Certainly get the concerns about not getting a tow or recognizing the vehicle on your policy, we'd like the opportunity to advocate on your behalf. Please send a DM w/ph# & full name to locate profile. -MQ
@Dixiebelle66
Thank you for reaching out to us. USAA advertises on news programs, but advertising on opinion shows is not in accordance with our policy.
@JillCosgrove
Cont'd: Active duty, Guard and Reserve, National Guard technicians (reservists not serving in active duty positions and weekend National Guard assignments), USPHS and NOAA Corps employees. Hope this helps. ~JM
@JamesCraigmyle
Sorry to read about your accident and experience thus far, James. Please send me a DM with your full name and the claim number so I can locate your account and I will forward your concerns to a subject matter expert to further assist. Thank you! -DH
@TepeTheGreatMe
This is a very concerning message. May I ask you to send me a DM with your name and a phone number of file to help locate your information, along with what has you concerned and upset? I'm happy to call if you'd like. ~ Lori ~ LC
@Ariel_Comedy
I know, eh? Thanks again for choosing
#USAA
and value your trust! Love to share this with her and her management. If you're open to it, please DM us your name and either an email or phone number so we can locate your information. Thanks! -SK
@JadeForeverr_
@art_alcazar
HI there. We know that can be frustrating. If you have provided or did not update the account number to the depositing party and the acct was closed, it will return. We are happy to have a look into this. Please DM an email or phone number on file to ...
@tram_bampoline
I am sorry you are having trouble making cash deposits. Please let me know what the problem is. Generally, cash deposits can be made by purchasing a money order and depositing it using the mobile deposit option. Please let me know if this does not work for you. -J
@KaitlynnCounts
Oh my Kaitlynn, I hope you were not injured in that accident and know this isn't the service or experience we want our members to have. Your membership and service is truly valued, will you allow me to look into this experience by sending me a DM alon...
@ThatHippieJesus
Well, we'd be happy to review and see. Would you like an Insurance Specialist to go over your policy w/you for a free quote? If so DM us. :)
@Darryl45737789
Good Morning. Thank you for commenting on our "Call in a Flyover" post. In our post, we are offering a virtual 5-15 flyover. Therefore, no tax dollars are involved. ~DC
@ClueHeywood
Oh no, I'm sorry to hear you feel this way. So that I can review this further for you please DM me your full name and phone number/email address so that I can locate your profile. Thank you. -SD
@TriardtheFox
Ok great. Glad to hear we were able to do a great job for you. Thank you so much for taking the time to share you kind feedback about us. Have a wonderful evening! ~DM
@JamesCraigmyle
I apologize you have not received resolution to your auto claim. My colleague referred your concerns to a subject matter expert to review and follow-up with you over the weekend. I am going to resend the escalation to ensure your concerns are addressed. -LW
@mnsibley
This is concerning to read, Mark. Anything less than stellar is not the way we hope to go when it comes to service. Please provide us with some specific details about the issues you've had. Please DM us your phone # /email address on file and claim # for further review. -MA
@rshevlin
Hi Ron, I hope you don't mind my responding. While we are a Federal Savings Bank most of our services are digital. We have only 1 branch in San Antonio TX. I would be glad to answer any questions you might have. 🙂 -SB
@RelyOnAyesha
Mbrs Pls make sure not to provide any account specific details that would compromise your accounts or personal identifiable information. TY!
@FrenettMarco
@FrenettMarco
, We are monitoring the situation closely. In the event there is an interruption in federal salaries, we are prepared to assist our members. Please reach out to us if you have specific concerns. We can certainly offer support and advice. ~SB
@NMCovid19
@TheWollyBadger
@TheWollyBadger
, we apologize for any inconvenience and would like to see how we can help. We will need to speak with you over the phone as this is not available via this social channel; however, our website support can be reached at 1-877-632-3002 and...
@Vets4Blockchain
We appreciate the offer! I've provided your offer and suggestions to our team that reviews feedback during innovations and improvements. ~CH
@Gaff720
Sorry to hear your funds are delayed, it can happen sometimes. Thanks for your interest in our services, if you do decide to open an account, here are some helpful links to get you started.
To join: To open a bank acct: Thanks ~ LC