UBC IT Outage Notice
@UBCIToutages
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Place to keep track of significant technology related outages at UBC for services maintained by UBC's Information Technology Department
Vancouver, BC Canada
Joined December 2009
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Last Seen Profiles
We are experiencing campus wide network issue. Our technicians are investigating.
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Please note that we are currently experiencing some service disruptions such as:
FASmail
Account authentication
intermittent network issues
SSC
UBC IT Technicians are currently investigating.
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Update:
Technicians are continuing to work on bringing the services back up. We are expecting critical services (e.g. Student Service Centre, FASmail, HRMS, and authentication services) to be up and running around 15:30 PT.
We will provide another update at 14:00 PT.
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[status] Investigating: We have noted intermittent network connectivity issues affecting various UBC services. Technicians are currently investigating. There is no estimated time of recovery at this time.
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All services, except for few services that still need to be confirmed by service owners, are restored.
Thank you for your patience and we apologize for the inconvenience this has caused.
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Service has been restored – Technicians are investigating the root cause of the issue. Please visit for additional updates.
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Technicians are still continuing to work on bringing all of the services back up. We are expecting critical services (e.g. Student Service Centre, FASmail, HRMS, and authentication services) to be up and running around 15:30 PT.
We will provide another update at 15:00 PT.
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As of 15:30, the Student Service Centre is back up. For the most up to date information go to
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The UBC IT Network team is currently working with the Vendor on the reported issues. We have isolated the problem to one of the campus routers. We have resolved some of VPN and building network issues and continue to work on remaining network issues.
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[status] Investigating: There is a power outage affecting multiple buildings on campus.
Crews have been dispatched to investigate
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[status] Investigating: There is currently a campus wide power outage at the UBC Vancouver Campus.
Our technicians are currently working to get this issue resolved.
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We are continuing to investigate the issues affecting multiple building networks and some VPN users. No ETA is currently available at this time.
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The UBC IT Network team have resolved the reported network and VPN issues at 18.00 PT on October 5, 2020 by replacing a faulty component of one of the Core UBC routers. We will monitor the situation to ensure no further issues occur.
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Thank you for your patience today as we restore UBC enterprise-wide services due to issues with EduCloud experienced from this morning. Most UBC services are now restored with the exceptions that cab e found at -
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The UBC MyVPN service is experiencing issues at this time and users are unable to connect. Our network team are aware and investigating. For more updates go to
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We have received notifications of network issues affecting building networks and some VPN users. Our technicians are currently investigating.
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[status] Investigating: We have isolated the network issue and most major services have been restored. Thank you for your patience. We will continue to investigate the root cause, monitor the situation and provide updates as needed.
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We are still experiencing issues resulting in the inability to access UBC services such as anything hosted with HR, FASMail, Canvas, Workspace websites and Skype for Business. The majority of enterprise services at UBC are still impacted. Our next update will be at 11:45 PT
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[status] Investigating: We are experiencing an outage on a number of IT services including:
CWL myAccount
CWL Admin
CWL Activation
CWL SignUp
Sponsored Guest
AccessUBC
Our technicians are investigating at this moment.
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[status] Monitoring: Network services are stabilized, and are currently functioning. We are continuing to monitor the network...
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Connect is unavailable – September 17, 2016 at 08:30 PT - Technicians have been notified.
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Response times in Connect reportedly slower than usual. Users may reach a "Connect is Unavailable" page. Technicians are investigating.
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Some off campus locations are currently experiencing issues accessing the main website. UBC IT Staff are continuing to investigate this issue. We will provide another update at 13:04 PT
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[status] Investigating: UBC Student Service Center (SSC), Faculty Service Center (FSC) and Student Information Service Center ( SISC ) are presently experiencing login issues. Technical groups are working to resolve the issue.
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[status] Identified: There are currently issues in regards to the UBC campus network and we are currently investigating the issue.
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There is currently an issue that may affect EAD authentication services. Email, SharePoint and Outlook Webmail are confirmed to be affected.
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The FASmail service is experiencing issues at this time, some users may not be able to access their e-mail. For more updates go to
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Accessibility to UBC services are now being restored in priority sequence. Our next update will be at 12:45pm.
List of confirmed services that are currently up and running can be found at -
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[status] Investigating: We are investigating an issue with FASmail being slow or not working.
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[status] Identified: Some users may be experiencing issues across both campuses with the network, primarily affecting:
•Wireless/Wifi services
•Network Servers: DNS, DHCP services
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[status] Identified: We are observing that wireless issues are now impacting the point grey campus as well as Okanagan campus and remote sites. Technicians are working on resolution.
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UBC IT technicians are currently investigating an issue with FASMail mailbox access. The Outlook desktop client and Webmail access are both affected. More information can be found at:
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We have restored Instructor, TA, and Student access to all impacted Canvas courses.
Access to groups within impacted courses has not been reinstated as part of restoring the access to the course itself. UBC IT staff are actively investigating...
Students/TAs/Instructors Reported Canvas Courses Missing February 9, 2024, 05:30 PT
status.it.ubc.ca
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VPN Connectivity issues are now resolved. Try the new UBC VPN server, , when accessing general UBC services. Instructions and tips can be found on
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The issue regarding the campus wide network issue has been resolved.
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Presently we are experiencing issues with UBC Network affecting some services and applications. Affected services include Campus security network, UBC Housing network, VPN, UBC Directory, UBC Secure wireless, SIS systems and ECE Servers. Estimate time to resolve is 02.30 PT.
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Thank you for your patience this morning. Workday has officially launched at UBC. Please reference the latest Broadcast Email for how to get started in our latest platform. Need more support? Visit for assistance.
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The issue regarding Canvas access has been resolved.
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[status] Investigating: There is currently a widespread power outage on the UBC Vancouver Point Grey campus, which may impact some services.
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[status] Investigating: We are currently experiencing intermittent issues with logging into various UBC websites and applications.
UBC IT technicians are currently investigating the issue.
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[status] Scheduled (Dec 8, 2023, 23:00 PST): There will be a planned Wi-Fi network outage during a scheduled maintenance window, estimated time 23:00-01:00.
The maintenance being performed is intended to address network issues report…
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[status] Investigating: Please be advised that network teams are currently working on resolving an issue that is impacting network connectivity on the following WiFi networks;
ubcsecure at UBC Vancouver, Robson Square, and small remo…
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[status] Investigating: We are currently investigating this issue.
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[status] Investigating: The Course Schedule Website is currently undergoing maintenance. Teams are working to restore this site. We will continue to provide updates here as this site becomes available.
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Root cause of VPN connectivity issues have been determined and technicians have implemented a solution. We are still monitoring the situation.
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[status] Investigating: CWL authentication is having intermittent issues for a number of applications. Our technical team is responding to restore service.
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[status] Scheduled (Aug 8, 2024, 20:00 PDT): UBC IT will perform network maintenance on the UBC Vancouver campus on Aug 8, 2024, 20:00-23:59 PT. During the upgrade, there is no expected impact on end users.
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[status] Identified: Issues with Outlook connectivity on PC and Mac has been resolved. However users may experience intermittent connectivity with FASmail webmail.
Technicians are working on resolving this issue.
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[status] Identified: User maybe experiencing network issues and we are investigating now.
UBC IT technicians are working to resolve the issue. We apologize for any inconvenience caused by this incident.
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There are currently intermittent issues with logging in and accessing various UBC websites and applications. UBC IT technicians are currently investigating the issue.
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[status] Monitoring: Services have been restored. We are continuing to monitor the network to ensure stability.
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[status] Completed: The scheduled maintenance has been completed.
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RESOLVED: Steps have been taken to rectify the intermittent issues with the Fasmail service. Please continue to report any more problems.
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Please be advised that some users may be experiencing intermittent email delivery delays. Technicians are currently working to resolve the issue.”
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Workday is coming soon! The IRP-AEP teams are working on some final stages this morning. Faculty and staff can stay updated on the Workday launch status via the IT Bulletins site at
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[status] Investigating: The Course Schedule Website has been partially restored and Standard Timetable Information is now available. Teams are continuing to work on the site. We will continue to provide updates…
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Some Interchange users may have problem creating & moving mail between folders, unable to mark messages as read.This is under investigation.
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Student Service Center issues September 8, 2020 13:40 PT
In order to mitigate further issues with the SIS, UBC IT will perform a restart of the SIS databases at 1:45 PM. This restart will last about 30 minutes.
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UBC Resnet is unavailable due to a network outage.
Technicians are investigating and there is no estimate time to resolve.
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The wireless network connection issue has been resolved.
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[status] Monitoring: The emergency maintenance undertaken last night to stabilize WiFi services has been completed and services have been restored. UBC technical teams will be monitoring closely, with further activity expected after exam period for ...
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[status] Investigating: is currently unreachable. Users may be experiencing slowness or errors when accessing Canvas. We are currently investigating the issue with the vendor. Another update will be provided by…
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Issues with SISC, SSC, and FSC have been resolved. Root cause is being investigated.
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[status] Scheduled (Jun 2, 2021, 09:00 PDT): On June 2, 2021 between 9:00 - 10:30 PT, Library-managed URLs for electronic resources will begin to point to OpenAthens, a new way of accessing resources when off-campus using only your CW…
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Technicians have identified the issue causing building network and VPN connectivity disruption. Mitigation efforts have been implemented and all previously affected connections appear to be back online. Technicians will continue to monitor but this issue appears to be resolved.
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SISC, SSC and FSC are currently not accessible. Our technicians are working on the issue.
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[status] Monitoring: Technicians have confirmed services have been restored and will continue to monitor throughout the remainder of the day.
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[status] In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary.
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[status] Investigating: We are continuing to investigate this issue.
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Users who are using UBC computers running Mac OS may be experiencing slowness or unresponsiveness while using the device. We are currently investigating the issue.
For the most up to date info on the issue please visit:
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UPDATE: The issue regarding some UBC Websites not loading has impacted other UBC services as well (such as FASmail, Educloud, Skype for Business and Workspace). Technicians are still investigating and no ETA is available at this time.
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[status] Investigating: We are receiving several reports of wireless connectivity issues after applying December cumulative update (KB5033375) for Windows 11. Several higher education institutions are reporting the same issue. This i…
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[status] Scheduled (May 16, 2024, 06:00 PDT): The UBC Identity Broker (Keycloak) will be undergoing service maintenance on May 16, 2024, 06:00-09:00 PT. The UBC Identity Broker will be offline for 60 minutes during the maintenance wi…
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Our
@ubcokanagan
IT team is pulling an all-nighter to restore services to the research network drive. Still no ETA at this current time. Please continue to follow our updates at .
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[status] Identified: Some users may be experiencing issues across both campuses with the network, primarily affecting:
•Wireless/Wifi services
•Network Servers: DNS, DHCP services
UBC IT technicians are working to resolve the iss…
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All FASmail users should now be able to open their email again. If you continue to experience issues, please contact the IT Service Centre.
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UBC IT technicians are currently working with the vendor to resolve the issue with the Outlook Web App for FASmail. Please continue to log in through the Student and Alumni Email portal as a workaround. For more information, please visit:
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The UBC Integrated Library System issue has been resolved. All services have been restored.
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[status] Scheduled (May 17, 2024, 09:00 PDT): On Friday, May 17, 2024 from 09:00 PT to 17:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites…
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Resolved: Pay for Print services have been restored campus-wide. Thank you to everyone for your patience, especially students requiring printing for mid-term assignments. Special thanks to
@ubclibrary
@UBCOLibrary
for the extra support yesterday.
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[status] Resolved: On Friday April 21 and Saturday April 22, UBC experienced a network issue that caused significant service disruption to the UBC community. We have identified and resolved the issue, and do not anticipate residual im…
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Some users may be having trouble composing or replying to emails on the Outlook Web App for FASmail. Technicians are currently investigating. For more information you can see it here:
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[status] Scheduled (Feb 12, 2022, 05:00 PST): Technicians will be performing network maintenance on the Okanagan Campus Student Residence Wireless network on Saturday, February 12, 2022 between 05:00 and 08:00 PT. All student reside…
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[status] Scheduled (Jun 7, 2024, 21:00 PDT): Please be advised that on June 07, 2024, 21:00 PT to June 08, 2024, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled mai…
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[status] Resolved: The issue was resolved at 15:00 PT. Printing is available for all faculty, staff and students.
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The network connectivity issues are now resolved. We are working closely with the vendor to investigate the root cause of the issue.
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[status] Scheduled (Jul 20, 2022, 16:00 PDT): Maintenance will begin as scheduled in 60 minutes.
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[status] In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary.
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FASMail Outlook and Mobile device Issues May 3, 2019, 9:30 PT
We are presently experiencing UBC FASMail Outlook and Mobile device issues. Users may not be able to connect or may be intermittently able to connect. Technicians are aware of the issue and are investigating.
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Some ResNet users may experience connectivity issues at Walter Gage South Tower. Technicians are aware and investigating.
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[status] Scheduled (Jun 1, 2024, 09:00 PDT): Okanagan campus network in Fipke Building will undergo network maintenance on June 1, 2024, 09:00-11:00 PT. During the maintenance, voice, data and wireless services will be periodically un…
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[status] In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary.
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[status] Investigating: We are currently experiencing issues with Koerner Library network.
Some users may experience could not connect to network or VPN.
UBC IT technicians are currently investigating the issue.
Our next update is …
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[status] In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary.
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[status] In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary.
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Connectivity issues for Walter Gage and Dorothy Somerset / BC Binning Studios have been resolved. Our technicians are still investigating the connectivity issues in the Frank Forward Building and IRC Building.
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