Twinings UK
@TwiningsUK
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A Great Tomorrow, Starts Tonight https://t.co/l8FlMYILlV
Joined January 2010
New Twinings Sparkling Teas Three vibrant blends, combining sparkling water, fruit juices, tea, herbal infusions, added vitamins & minerals – and no added sugar* & no artificial sweeteners. #ANewWayToTea *Sparkling Tea contains naturally occurring sugars from fruit juice.
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@zitchatmee We are sorry to hear you are disappointed with your latest purchase of Ovaltine. If you would like to send us a DM with your email address we can ask our team in Nigeria to contact you about this.
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@JillMyersVoice We are so sorry to see you have encountered an issue with some of our Focus teabags. Please send us a DM with your email address so our CS Team can contact you about this.
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@louiseccook Hi Louise, our deliveries online are delayed slightly due to a system upgrade that is currently going on behind the scenes. We usually offer Express delivery too.
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@qtipsrsweet We're sorry you're having trouble finding our Cold In'fuse products. This range is still available, with blends stocked by Co-Op, Ocado and Sainsburys. However, if you can't find these in your local supermarkets, you can buy from us directly here: 😊
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@ShropsHillsDC Good morning & thanks for your feedback! Due to an unforeseen issue we've temporarily reverted to high-barrier envelopes for some blends. We 'e working hard to rectify this so we can revert to a recyclable alternative as soon as is practicable.
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@Treeborker Some of our envelopes currently use a high-barrier envelope which is not recyclable, however, we can assure you that we’re working hard to switch to a recyclable alternative as soon as possible. Thanks for your feedback!
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@VerityKalcev As you’ve noticed, some of our envelopes currently use a high-barrier envelope which is not recyclable, however, we can assure you that we’re working hard to switch to a recyclable alternative as soon as possible. Thanks for your feedback!
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@FlirtReynolds Thanks for your reply - we kindly ask that you email our CS team directly at: twinings.direct@twinings.com as they will be able to investigate this for you. Thanks again for bringing this to our attention!
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@TomHerrington19 Hi Tom, we're afraid we can only help with our range sold here in the UK. If you could please reach out to our US team, they'll be able to advise you further: 😊
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@janetloh30 Hi Janet! We use tea paper to make our teabags, which is made of plant-based biodegradable materials and third-party certified as industrially compostable. 😊
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@PeterKavan27893 Hi Peter, we’re sorry to let you know that our Dark Caramel Tea has been discontinued due to a lack of demand. 😔 Sorry we didn't have better news, but we'll certainly let our Product Development team know how much you loved this cuppa.
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@AnnekaBurgess We're so sorry to hear you're having trouble finding our Mango & Coconut Green Tea, Anneke. If you're unable to find these teabags in your local supermarkets, you're welcome to buy them from us directly via our online shop:
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@beverleybeckett Hi Beverley, we're sorry to hear you've had some issues with our Earl Grey tea. We haven't made any changes to our blend so we would be keen to investigate. Could you please email our CS team an email at twinings.direct@twinings.com so they can look into this further for you.
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@Pete_Bassist Thanks for reaching out to us. We're really disappointed to hear this product hasn't hit the mark for you. If you could please pop an email to our CS team at: twinings.direct@twinings.com they will be able to help you further with this.
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@The_Reviewist Hi Graeme! We create blends for different markets, and we're afraid our Four Red Fruits was developed for our international range, thus, it is not sold here in the UK. However, we will certainly pass your interest on to our Product Development team.
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@kIA52T56jfecgex Here's a link to our website which details how to make the perfect cup of tea:
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