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Truist
@Truist
Followers
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Following
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Truist is a purpose-driven financial services company committed to inspiring and building better lives and communities. Truist Bank, Member FDIC.
Charlotte, NC
Joined June 2019
@MamaMel37 Good morning, Mellissa. I have attempted to contact you again. There was no answer. If you still need assistance with your account we are here to help. Have a great day,
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Hi Carol! Thank you for reaching out to us. We are sorry to hear about your father. We are glad to assist you with this matter. Please send us a direct message with your name, his name, city and state as well as your phone number to locate the profile and better assist you. Have great rest of your day.
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@SupervillainUS Good afternoon. We certainly understand your concern and know our team is happy to review your account in more depth by kindly sending a DM with your full name and zip code. Thank you. ^AC
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Hi, Dakota. Thanks for reaching out to our Twitter Team to share your feelings. When a transaction posts doesn't have much at all to do with Online Banking, but instead is related to when the merchant sends us the finalized transaction. After you make the transaction, while waiting for the final authorization, you'll see the item "Pending," so that it reflects in your Available Balance. In some cases, a transaction may "fall off" and not show reflected if the merchant does not send the finalized transaction in a timely manner. We suggest that you maintain a transaction register - that way, you can simply deduct the amount you have spent from the amount you have deposited and know what your true balance is - even if a merchant is dragging their feet a bit. We apologize for any confusion or frustration this caused you, and we'll be sure to share your opinions with our leadership. If you have more questions or require additional assistance, feel free to let us know. Our DMs are always open as well, so feel free to message anytime. Thanks. Have a nice day. ^ES
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Good morning, Renee. Thanks so much for sharing your experience with us! That has made our day! We'll be sure to share your thoughts with our leadership as well as Steven's area management because we always jump at the chance to brag on our teammates. Thanks again for sharing, and please feel free to reach out or DM again anytime you have questions. We're always happy to help. We hope you have a great rest of your day! ^ES
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Good morning. We came across your comments and wanted to reach out. We're truly saddened to hear this and understand how frustrating it can be when not having access to your funds. We would like the opportunity to review your concerns in more depth. So that we may, please kindly DM your full name and zip code. We'll be happy to help in any way we can. ^AC
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Good morning. We came across your comment and wanted to reach out as it appears you may be upset. It's certainly not the impression nor experience we want our clients to have. If you're open to sharing more details on what may have occurred, please know our team is here to listen and review in more depth. You are welcome to send a DM if you prefer to reply there. Thank you. ^AC
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@williamspivey19 We'd be happy to review this for you and provide additional information. DM us with your business name, your name as it's listed on your business account, the zip code associated & a phone number of where you can be reached.
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Hello. We appreciate you reaching out to share your concerns. Your feedback is important to us and will be shared internally with our team. We'd be happy to review any account concerns you may have. Send us a DM to share more details on how we can assist you. Our team is standing by ready to help. ^CL
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@Wilyum3 Hi there! We saw your comment and wanted to see what we could do to help you. If you would like us to look into your issue, please message us privately with your full name as it appears on your account, zip code and a contact number & we'll be happy to help in any way we can.
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@__DasOnKEE 2/2 (pay date) of the item. For additional information on the availability of funds you can visit ^JW
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@__DasOnKEE 1/2 Hello Jane. Thank you for reaching out with your question. Truist ensures that we are providing availability of ACH credit entries (Direct Deposit) for withdrawal no later than the opening of business on the Effective Date
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@AmandaLeft98 Hi, Amanda. Thanks for sharing your feelings with our Twitter Team. We're sorry to hear of the circumstances. If you'd like to share more details so we can better understand your issue, you're welcome to reach us in our DMs. They're always open. Thanks again. Have a nice day. ^ES
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@Khalid_Oloko Good morning! Thank you for reaching out to our team. We are sorry to hear of your troubles with the mobile app and will be glad to see how we can help. Please send us a DM with your name and the error message you're receiving. ^CB
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@Beyond_I_Do Good morning! Thank you for reaching out with your concerns. We are sorry to hear of your experience with Truist. Your feedback is important to us and will be shared. Please send us a direct message if there is anything we can assist you with. ^CB
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