ThreeUKSupport
@ThreeUKSupport
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Have a question? Find answers and support at https://t.co/9zVfgube75. Or catch our social media superstars here, Mon-Fri 8-430 and Sat to Sun 9-6.
Joined August 2011
@Jinglyjanglyboo Hello there. We're disappointed to hear you're have issues with your services at the moment, and we're sorry to hear of your grandfathers circumstances. We're not sure what has impacted your services, but if you send us a DM with your postcode, we'll have a look. -Pete
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@Vickye_28 Hello there. To get the details updated, contact the support team on one of the contact options shown here: The team will be able to update the number to the correct one. -Pete
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@2fgwknns46 The link we posted before is for our Broadband live chat. You can also access our general customer service live chat here -Fraser
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@2fgwknns46 We can't access your account here, unfortunately. You'll need to get in touch over the phone or live chat as recommended. Hope you manage to get it sorted -Fraser
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@warrench Thanks for clarifying, Warren. We can't access your account here, unfortunately, so we'd recommend getting in touch again if possible. You can also raise or reopen a complaint if you'd like -Fraser
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@JOEMRP That's not ideal, Joe. We understand this'll be frustrating. DM us your full postcode so we can take a look -Fraser
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@Darrenr93137405 Sorry you're waiting a while to get through, Darren. Sounds as though our advisors are busier than normal. Keep trying to get through, or let us know any problems you're having here -Fraser
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@2fgwknns46 We'd recommend getting in touch with our Broadband team directly. Let us know how you get on -Fraser
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@ItzRithu Hello, Rithushaan. It looks like we might not have a discount offer on with Cineworld at the moment. We do usually have one most weeks, but there are sometimes weeks where it's not on. -Pete
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@steve_binks Sorry Steve - we misunderstood your query. Glad you got it sorted eventually, but we appreciate the opportunity to feed this back -Fraser
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@HeatherMit31708 Thanks for getting in touch, and sorry to hear you're having issues getting through. Sounds like our advisors are busy, so we can only recommend you keep trying. Let us know if there's anything we can help you with here -Fraser
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@Bumblebee_G1 Sorry to hear this, Michael. We understand it'll be concerning. The SIM should connect as soon as you put it in your phone. If you're still having problems after a restart, get in touch -Fraser
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@mikegauld1993 Sorry you're having problems, Michael. We understand this'll be frustrating. Is this happening through the website or the app? Have you tried both? -Fraser
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@craigrmessenger Hello, Craig. We're sad to hear you're having issues there. We can see there's a fault in the area, however we don't have any details on when things will be back to normal. If you check in with the team here: additional checks can be done. -Pete
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@darkholeson Hello. We're not aware of any issues with the app or delayed updates to the monthly bill cycle. What hasn't refreshed within the app? Spend Caps update instantly, so you should be able to amend that to whatever amount you like and see the changes right away. -Pete
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@florriejones It's likely that the bill you're referring to is the first bill, which is generated shortly after the contract is started. This would still be billed if you cancelled afterwards. If your account was closed under the money back guarantee, you'll get the money back. -Pete
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@AsphyxiaPallida Hello, Steffi. We're sad to hear you're having issues with your connection there. Try resetting the network settings of the device in the reset menu. This will make sure there are no configuration issues. -Pete
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