ThreeUKSupport
@ThreeUKSupport
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we’re currently experiencing technical difficulties with voice, text and data, meaning some of you will be experiencing intermittent service. please accept our apologies, we’re sorting this out right now. check back here for updates
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We’re aware that some customers are experiencing problems with mobile internet services. Calls & texts are unaffected. (1/2)
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If you're having issues connecting on Whatsapp, Instagram or Facebook, we've been made aware they are experiencing a global outage. We're unable to provide updates because the issue isn't being caused by the Three network. Thanks for understanding.
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Anyone needing access to a phone/charger in
#GrenfellTower
area please pop into any one of our London stores. We’ll be happy to help.
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The issue affecting mobile internet for a number of customers has now been resolved. We apologise for any inconvenience caused.
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Customers affected by the hurricanes in the Caribbean, please don’t worry about using your phone to contact loved ones during this time(1/2)
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@jamie_genevieve
Hey Jamie 👋 Sorry about that 😟 We had an outage yesterday but it's sorted now. As an apology, here's a wee GIF we think you'll love 👇 >Ian
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@matissearmani
we're working on building the uk's fastest 5G network, which will help us provide visitors to Stamford Bridge with the very best 5G service - Kimberley
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@danbond
We're not changing our roaming stance Daniel, what's free just now will continue to be free after Brexit 👍 -Kymberlie
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if you've been affected by Hurricane Dorian in The Bahamas, get in contact when you can & we'll refund all associated call/text/data costs between 01/09 and 06/09
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If you've been affected by events in Mexico, get in contact when you can & we'll refund all associated call/text/data costs.
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Some customers are having issues making calls & sending texts. We’re working on getting sorted asap, sorry! Keep an eye on our feed for info
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good morning, if you’re still having issues connecting to our network this morning, please do try and restart your phone or turn your airplane mode on and off again. this will help to reconnect you.
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@Farda_Alphonso
we'll all link up and go to heaven instead 😇 if you're having any issues we're here to help, Farda 🦸 if you pop over the full postcode, and let us know what phone you’re using, we’ll check out what’s going on 🔍📶 -Kim
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@jamie_and_bikes
hey Jamie 👋 don't worry, brexit or no brexit, our roaming won’t change 😎🇪🇺 >JB
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@ConstableChaos
you deserve the best ❤ unlimited is the way to go 👏
#GoRoam
, 71 destinations and still counting😎>VJ
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We’re sorry for any disruption caused and are working to fix the issue as soon as possible (2/2)
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If you've been affected by the Indonesia earthquake & don't have Go Roam included in your plan, please get in contact when you can and we’ll refund all associated call/text/data costs between 05/08 and 12/08. For more info >
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@chloehalladey
@EE
@ThreeUK
also, check out the fantastic benefits of being a Three customer, Chloe 👉 >CW
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Following yesterday's network issues, everything is now up and running again. The problem occurred during some maintenance work.
In case you’re still experiencing trouble, please turn your phone off and on, or toggle airplane mode, to reboot your connection to Three. (1/2)
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how to tell if you've received a scam (or 'smishing') text, and what to do about it.
clue👉don't click on any links and forward to 7726
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if this doesn’t sort it or you’d like to discuss your options, please give us a call on 333 so we can give you individual customer care.
thanks for bearing with us. we realise the impact this had. we messed up, we’re sorry and we’ve worked as hard as we can to fix it quickly. 2/2
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@LewisCapaldi
hey Lewis, sorry that muscle flex didn't work on Insha 💪 can't say you didn't try 😉 did you get things sorted with Apple in the end to get a new phone? 😊 >DD
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@JamieWestonTech
destinations in the future. Canada is a popular suggestion, so it may be somewhere we consider. We'll be sure to update
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Update: All customers should now be able to make/receive calls. Please restart your phone if still experiencing issues.
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The issue with our partners which was affecting roaming in France, Portugal & Luxembourg has now been fixed. We apologise for inconvenience.
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It's
#ThrowbackThursday
🙌 What was your first mobile phone? 👀 We're here 'til 9pm to reminisce and answer your questions 👊🕘
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@joshua_pieters
Sorry we're very busy today Josh :( Is there anything we can help you with here at social media? >CC
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#snowmageddon
means our teams in glasgow who usually help you on Twitter have had to go home, we'll be back online when the
#beastfromtheeast
calms.
in the meantime please take a look at our support pages
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Morning Twitter! 👋 Need some help? We're on the keys 'til 9pm 🕘👨💻
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@Vitt2TsNoC
Hey Vittoria, we had our Go Roam before the EU law regarding roaming charges was in place, so after Brexit we are continuing to have Go Roam on all of our plans. We won't be introducing more charges :) -Scott
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@jahrealist
you need to follow us before we can slide into your dm's, Jah. have you ever twittered before? -Chris
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@eiecampaign
Hi there - As with all mobile networks, Three follows the guidance and implements the decisions of the BBFC, to block sites classed as containing adult content. This website was initially classed as such in error, and after receiving complaints we acted quickly to unblock it.
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Nailed it
@Maisie_Williams
@ThreeUK
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@DavidJParkes
Our Go Roam service isn't going anywhere, David. We've always said we're not going to charge customers extra to use this service, and we're sticking to that promise. You can use allowances, free of charge, in 71 countries worldwide -Chris
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Morning everyone 👋 We're on the keys, bright eyed and bushy tailed 😄☕ Have a question? We'll have the answer 👊
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Good Morning! 😀 Let's make it a good one. We'll provide the answers to your Three Questions, and you provide the memes. Deal? 🤝
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has anyone else been blown off their feet by storm Eric today? 💨 at least we all have an excuse to spend our full saturday in bed now 🛌💤 if you need us, we'll be here till 8pm hiding from the wind and rain ☔ >KH
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Our teams have been working hard to fix earlier issues with text/calls. All services are now restored. We apologise for inconvenience. (1/2)
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@Kizzaa1995
we're sorry for the delay in getting back to you on this one. can you tell us a little more about what's happened? - Salman
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it's finally february 💃🥳 did january last 8465952 days, or was it just us? we're here to help, and kick off a brand spanking new month 'til 9pm tonight 🙌
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Today is THE day.
Today is THE day. Use your phone abroad at no extra cost in 42 destinations 🙌 🎊
#holidayspam
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@matthewdh1993
Hi Matt, we're not reintroducing roaming charges. The only change is that our fair usage limit in Europe will change to 12GB which is in line with our Go Roam Around the World limit. -Kymberlie
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@1stjanna
Good news. We still offer roaming free of charge both EU and around the world. However, we’ve changed the T&C’s slightly. This means from July 1 our fair use limit for data while in the EU will reduce from 20GB per month to 12GB -Laura B
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@PetrovskiUno
we're currently building the uk's fastest 5G network with rollout in london due to begin next month, so bear with us, we're working on making the network the best it can be. - Kimberley
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we're super excited for the snow moon tonight 🌕 hope everyone's ready for it 😎 in the meantime, we'll be answering all your queries 🧐 catch us here 'til 9pm
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saturday got us feelin' like... 😍🛏
got a question? 🤔 just pop us over a tweet or slide into our DM's 'cos we're here til' 8pm 🥳
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we feel like we just blinked and the weekend is over 😢 we're already counting down the days until friday again 📆 if you need us, we'll be here till 9pm recovering from this weekends antics 🤒
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Morning Twitter! 😄 Need some help? We're on the keys 'til 9pm 🕘
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@fintanbear
thanks so much for such an amazing reply Andy - we're so glad you loved your gifts 💗 you've genuinely made our day 😊 we're glad your boiler got fixed in the end too, even if you did have a chilly few days 🥶 thanks for being part of the three family, we love you 💕 >NM
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so it's Monday...
LOL it's not, it's Friday. we're just messing 😈 we're on hand till 9pm tonight ✌️
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@2_4_rs
For the foreseeable future we'll still have Europe within our Go Roam service. We don't see that changing anytime soon. -Iain
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Early birds, how are you all? 😎 We're here to answer all of your questions 'til 8pm 🕗
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is it friday yet? 😴 no? okay ☹️ if you need us, we'll be snuggled up right here, ready to help 'til 9pm 👍
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goood morning everyone 😍 hope you're all feelin' as snazzy as we are 🥳 the team will be here having a boogie till 8pm, so fire your questions our way 🔥
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don't say it...don't say it 😖... *explodes*
IT'S CHRISTMAS EEEEVE 🤩🤩🎄🎅!!
we're here to share our festive cheer till 6pm 😘💜
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it's finally friday 🍾💃 got a question? we'll be there for you 'til 9pm ❤️
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who else has got that
#FridayFeeling
🙌 we know we do 🎉 we're here to answer your tweets until 9pm 😁😘 come and show us some love!
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on wednesdays we wear pink... happy mean girls day 💋 need help? don't add us to your burn book, drop us a tweet - we're here until 9pm ❤️
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following a processing error, some customers have had their direct debit payment collected early. we’re sorry for any inconvenience caused. if you've been negatively impacted, please get in touch on 333, or find more info here 👉
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goooood morning little tweeters 🌄 we're here and ready to make your day a little easier 💜 give us a shout until 9pm 😁
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We’re aware some customers are experiencing issues making & receiving calls. We’re sorry for inconvenience & working to fix as soon as poss.
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roses are red....violets are blue. we're here till 9pm to see you through 💕drop us a tweet, lets feel the love 😍 Happy Valentines Day folks 🌹
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we woke up and thought it was wednesday, but then soon realised it's only tuesday.... 🙄if you're needing some extra help to get through the day, we're only a pour away and serving until 9pm 🤟
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@Kizzaa1995
oh no, that's not good. if you come through to us here: we'll look into that for you. we're quite busy, so you might have to try a few times to get on the chat, but keep trying so that we can get this sorted out for you -Petey
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@Kenarf
We're not changing our roaming stance, regardless of what happens with Brexit 🙂 -Kymberlie
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happy october 🎃🍂 the countdown to halloween is officially on 👻 we're here until 9pm tonight for anything you need 👩💻
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we hope you had a great Christmas yesterday 😍🎄 was Santa good to you all 🎅? we're back in the office today (still thinking about last night's dinner) and are open till 6pm 😘
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Another weekend over, but don't fret! We're here until 8pm to help you beat the Sunday blues 🤗
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it's new year's eve eve 🙌 (we don't know what actual day of the week it is though - does anyone? 🤷♀️) we're here to help 'til 8pm for anything you need, then we're off for a disco nap 😴
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@walby1993
[1/2] Hi Natalie, we've supported The Attitude Foundation and made a donation on behalf of ourselves and Alaska and we're making some fun content that we think will be enjoyed by our LGBT+ customers and everyone else who...
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Morning Coffee ✅
Warm Porridge ✅
The answers to your Three questions? A big ✅ for that too 😉
We're here 'til 9pm 👨💻
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We're aware of an issue with roaming in France & Portugal & working hard to resolve with partners there. Our apologies for inconvenience.
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@LeonHasler
Leon, just....we love you 😭♥️ things are starting to get back to normal now anyway, so restarting your phone/toggling flight mode off and on will help 🙌 -Suzi
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brrr, it's a chilly one here at Three HQ this morning ❄️ we're grabbing a cuppa to warm up ☕️ we'll be here, all nice and toasty and ready to answer your q's 'til 9pm 🙌
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when you wake up thinking it's friday, but it's actually thursday 😩 only one more day to go until the weekend 🕺 you'll find us here till 9pm dreaming about tomorrow 💭
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brrrr, is everyone else feeling the cold today? 🥶 you'll find us here, keeping toasty, until 9pm 🍵
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Happy Sunday everyone! We're online until 8pm and here to help with everything Three 🕘
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good mornin', good morning Three Family 😍🥳 hope everyone's having a lovely Sunday ☀ we'll be here singing till 8pm, anyone coming round for a cuppa? ☕
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last day of the year! 🥳 we hope you all have a smashing new year 🍾🎆 we'll be here till' 6pm to help you through the last few hours of 2018 🤩
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@lifemademe
Hey, Paul. Yes, our unlimited data plans are unlimited. Data speed tests can vary, and it depends on how the test software works. We've seen some speed tests at 800mbps. That's about 100MBps, so a 10 second test could easily hit over 900MB -Pete
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anyone else wish they could just have 5 more minutes in bed today? 💔 it's looking like it's going to be a chilly one 🥶 if you need us, we'll be here till 9pm wrapped up in blankets and drinking lots of hot chocolate ☕
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hands up if you're feeling the monday morning grumps 😒🙋 don't worry folks, we're here til 9pm to put a smile back on those lovely faces 😊
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happy new year everyone 👋 we're back to work after the celebrations 🥳 we're here to help all the way 'til 9pm tonight 🥰
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happy monday! 🙌 it's the start of the working week and we're ready to go...after this coffee ☕
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Back in the office today now that
#BeastFromTheEast
has calmed down ☃️ We're finished for the evening but will be back in from 9am tomorrow morning. Have a great weekend! 🙌
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wooooah, we're half way theeeere, wooooAAHH - we're half way through the weeeeek 🤩! we're also here till 9pm to help you live your prayers 🙌🙏
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it's the Three UK Support christmas night out tonight 🥳🍾 we're already far too excited and we want to spread the festive cheer till 9pm 🎄🎉!!
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happy Sunday 🥳 we're up, awake (nearly) and raring to go! needing help? we're here until 8pm, so pop us a tweet 🤩
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