The National Consumer Commission (NCC)
@TheNCC_RSA
Followers
3,203
Following
1,344
Media
224
Statuses
1,186
This is the official NCC X account, set up to inform, educate and raise awareness about the Consumer Protection Act (CPA)
Pretoria, South Africa
Joined March 2020
Don't wanna be here?
Send us removal request.
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To file a complaint with the NCC, you need to create a profile by visiting our website: and click on the eService&OORs button. Once your profile is approved, your login details will be sent to you via email.
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MEDIA STATEMENT
The National Consumer Commission (NCC) has referred six car dealerships to the National Consumer Tribunal (Tribunal) for adjudication.
@the_dtic
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@RealLifeGold
@Dischem
Sisi
Do let us know when the issue is resolved. In the meantime, we encourage you to go to and click on the eService&OORs tab to create a profile.
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In case you missed it, we are hiring.
Please retweet. PS: the closing date is 22 May 2020.
@AdvoBarryRoux
@AthiGeleba
@ecr9495
@r2kcampaign
@TakaTina1
@tumisole
@NedsonPophiwa
@MakhubeduPrince
@PhethoN
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Fellow Consumers
Your tip offs, tags and mentions are appreciated. Please remember to call our toll free number 0800 014 880 to report excessive price hikes. Our teams are working around the clock to protect you.
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Call 0800 014 880 to report excessive pricing of goods essential to curbing spread of Covid 19. Items like toilet paper, hand sanitiser, face masks, disinfectant cleaners, surgical gloves, surgical masks are classified as essential goods.
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Are you planning to buy a vehicle? Do you know your consumer rights if your dream car becomes a nightmare? Don't miss a discussion on
@Official_SABC1
@Yilungelo_Lakho
this afternoon at 16h30.
@view4you_sa
@PhethoN
@the_dtic
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The National Consumer Commission welcomes the appointment of a new Acting Commissioner.
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Has your car broken down within Six months? The CPA permits you to return your car without penalty and at the supplier's risk and expense. The Supplier must either repair or replace the car, or refund your money back. You choose.
@joeslolo
@margemonic
@PhethoN
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To all our new followers, we see you!!🙂🙂
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The National Consumer Commission (NCC) welcomes the judgment handed down by the High Court of South Africa-Western Cape Division confirming that Unicity Trading (PTY) Ltd trading as Cape SUV, contravened provisions of the CPA.
@the_dtic
@yamkela_fanisi
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For more information, please visit our website:
For latest Judgements:
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Did you know?
You have the right to cancel your fixed term contract at any point in time.
Here is what you need to know regarding the cancellation of a fixed term contract.
#KnowYourConsumerRights
#CreatingAFairMarketPlace
@joeslolo
@margemonic
@PhethoN
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Today we are in Cape Town to empower clothing, textile, footwear and leather goods industry role players.
@Kasi_Economy
@CCABotswana
@wendyknowler
@joeslolo
@CapeTimesSA
@VOCfm
@GCISWesternCape
@Newzroom405
@SABCNews
@TeamNews24
@IOL
@News24
@newslivesa
@POWER987News
@News24
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Catch Acting Commissioner
@Thezi
Mabuza this evening on
@Newzroom405
from 19h30.
@BusisiweMathe12
@MakhubeduPrince
@GautengHealth
@GautengProvince
@r2kcampaign
@MbalulaFikile
@the_dti
@GTP_Traffstats
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Good morning Consumers. A message from NCC's Acting Commissioner Ms Thezi Mabuza.
@wendyknowler
@ecr9495
@NedsonPophiwa
@PhethoN
@MakhubeduPrince
@TakaTina1
@edenfmsa
@dailysunsa
@dailymaverick
@eNCA
@SABCNews
@Newzroom405
@POWER987News
@SmileFmCork
@jozifm
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Today is
#WCRD2024
the most important day to remind consumers of their rights while fostering suppliers’ accountability
@NFO_Ombud
@NCRegulator
@Newzroom405
@newslivesa
@MotorOmbudsman
@cgsombud
@ICASA_org
@NRCS_ZA
@AfricaConsumers
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@Abramjee
@GovernmentZA
1. Hi Abramjee
We are establishing a Registry to help you opt out from unwanted direct marketing . This is in accordance with Section 11(3) of the CPA. Once the registry is up and running, you will be able to enact your options
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If consumer rights really matter to you, then this internship programme is for you! Please visit our website at for more information and application instructions. We can't wait to welcome you!
@the_dtic
@PhethoN
@yuthconnect
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Attention consumers: If you are in possession of Clover Go Nuts 400g Peanut Butter with the following best before dates: 12, 18, 19 June and 19 July 2025, please stop consuming and return to the point of purchase.
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We are hiring. Please retweet.
#Corona
#Youthmonth
#Capetown
#my2010memories
#rugby
#SouthAfrica
@MakhubeduPrince
@NedsonPophiwa
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NCC's Acting Commissioner Ms Thezi Mabuza encourages you to contact our toll free line (0800 014 880) to report excessive pricing of goods essential to curbing spread of Covid-19.
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Acting National Consumer Commissioner Ms Thezi Mabuza says consumer protection regulators need to work even harder to protect the most vulnerable
@cgsombud
@the_dti
@NWPG_Dedect
#WCRD2023
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Consumers have the right to receive goods that are of good quality, in good working conditions and free of any defects
#ConsumerProtection
#PricingDialogue
@the_dti
@cgsombud
@ProudlySA
@CompComSA
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Catch Ms Prudence Moilwa, Head of Enforcement and Compliance at the NCC on
@motswedingfm
as she reminds you of your consumer rights with
@FeliNhlapo
from 13h40 today.
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Our priority is to help you as a consumers. Yes we are not perfect but we strive to protect you from unfair business practices.
@TheNCC_RSA
also reached and affirmed that its important that we don't have this kind of situations going forward, consumers should be free to reach out them
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Do you know your consumer rights and responsibilities?
Always remember that terms and conditions apply when entering into a contractual agreement.
@joeslolo
@margemonic
@PhethoN
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Call 0800 014 880 to report excessive pricing of goods essential to curbing spread of Covid 19. Items like toilet paper, hand sanitiser, face masks, disinfectant cleaners, surgical gloves, surgical masks are classified as essential goods.
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We are remarkably privileged to host the Zimbabwe delegation today, as they tour to understand consumer protection in South Africa.
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With just few hours to
#WCRD2024
,
@UFS
is hosting a symposium to look at food safety in South Africa.
Mr Nkuna from
@HealthZA
says consumers have a responsibility to report unsafe food products.
#Safeproducts
#Safeconsumers
@cgsombud
@PhethoN
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Has your supplier failed to deliver goods or perform a service on the agreed date and time because of insufficient stock or capacity to supply them?
They are supposed to offer you similar or comparable goods of the same or better quality. It is your right!
#ConsumerRights
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The NCC is urging consumers not to transact with Manicaa, an online scam
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Today, we are in Makhanda in the Eastern Cape, focusing on empowering women in business. This initiative is a collaborative effort between the National Consumer Commission (NCC) and the Department of Economic Development, Environmental Affairs, and Tourism.
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The National Consumer Commission Issues Compliance notices to non-complaint suppliers in the Free State.
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Mamas, you have a right to goods that are of good quality, in good working order and free from any defects.
If the goods fail to meet this standard within 6 months of purchase, you have a right to return them to the supplier for a replacement, refund or repair.
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Remember to read the fine print when entering a contractual agreement. "Terms and conditions" really do apply.
Here's what you need to know about the expiry of fixed term contracts.
#KnowYourConsumerRights
#CreatingAFairMarketPlace
@PhethoN
@margemonic
@joeslolo
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Catch Ms. Thezi Mabuza today at 18:20 on Kaya FM as she discusses the Dark and Lovely product recall.
@PhethoN
@margemonic
@The_RealHillz
@joeslolo
@KayaON959
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If you are in possession of Purity Essential Baby Powder please discontinue use and return the product to the point of purchase.
@joeslolo
will be discussing this recall
@Newzroom405
at 06h40
@PhethoN
@cgsombud
@GCISMedia
@GCIS_ECape
@GcisWest
@GCIS_KZN
@GCISWesternCape
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NCR CEO Ms Motshegare says South Africa needs active and creative consumers. The NCR also enters into a partnership with the University
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If you discover that your consumer rights have been violated, feel free to lodge your complaint with us.
Visit : and select the 'complaints' tab to create a profile. You will only be able to file a complaint once your profile is verified and approved.
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Before you buy, consume and discard, ask yourself: Is it safe me you and the environment?
#WCRD2022
#Soweto
@NERSA_ZA
@cgsombud
@CMSCares4u
@Credit_Ombud
@GautengDED
@joeslolo
@edtea_kzn
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He says fair labeling practices of food help consumers to make informed decisions
@cgsombud
@joeslolo
@NedsonPophiwa
@CMSCares4u
@edtea_kzn
#PutSouthAfricanFirst
#thulip
#WearAMask
#WCRD2022
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Suppliers must prioritise compliance
#WCRD2024
#SafeProducts
#SafeConsumers
@joeslolo
@NFO_Ombud
@FSDESTEA
@AfricaConsumers
@NCRegulator
@GCISMedia
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The NCC is hiring. If you have what it takes, visit our website at: for more details.
1. Divisional Assistant: Education and Advocacy:
NCC02/05/24
2. Human Resources Officer: Payroll: NCC01/05/24
3. Senior Legal Advisor: Prosecutions: NCC03/05/24
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Report any unfair, unjustifiable or unreasonable price increase of goods and services essential to curbing the spread of Covid-19 by calling 0800 148 880.
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Adv Booysen from
@ufh1916
is sharing his views on sustainable consumption and production, looking at the health aspect
#KnowYourRights
#PutSouthAfricansFirst
#WCRD2022
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Happy World Consumer Rights Day family
@CCABotswana
@UNCTAD
@cgsombud
@edtea_kzn
@GCISGardenRoute
@GCIS_KZN
@GCISMedia
@GCIS
@wendyknowler
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The National Consumer Tribunal has fined Vodacom R1M for contravening the Consumer Protection Act.
Tune in on Rise Fm today at 17: 20 PM to find out more!
@PhethoN
@Margemonic
@The_RealHillz
#Consumerprotection
#Consumerrights
#Thenationalconsumercommission
#NCC
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We are hiring. Please tag your friends
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@joeslolo
will be representing
@TheNCC_RSA
@CCABotswana
@cgsombud
@VukuzenzeleNews
@GCISMedia
@GCISGardenRoute
Invited speakers come from a variety of backgrounds and include:journalist
@JamieJBartlett
, Hannah Martin-founder of
@TalentedLadies
,Claudia Gross, Ph.D. Nijmegen School of Management
@RadboudNSM
and consumer agency representatives from South Africa
@TheNCC_RSA
,Ireland and Poland
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We are still in search for the services of a recruitment agent that can help connect us with a Lead Software Developer Specialisng in C# Net MS SQL.
Please be advised that the closing date has now been extended to the 6th of July 2023.
@margemonic
@joeslolo
@PhethoN
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We are here to help you understand our complaint handling processes.
Where a complaint meets all requirements, it will proceed through various internal processes before officially being referred to the National Consumer tribunal (NCT).
#NCC_RSA
#ConsumerRights
#CPA
#NCCeService
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The NCC conducts inspections in the Northern Cape and Gauteng provinces
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Catch Acting Commissioner
@Ms
Thezi Mabuza today at 12 noon
@Official_SABC1
@Yilungelo_Lakho
@MakhubeduPrince
@NedsonPophiwa
@wendyknowler
@BusisiweMathe12
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Catch
@LeihloLaSechaba
tonight at 20h30 and learn more about your consumer rights.
@cgsombud
@the_dti
@PhethoN
@NedsonPophiwa
#SAConsumerRights
#WCRD2021
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Our website is currently inaccessible. Kindly contact: 012 428 7000 for complaints, queries or follow ups.
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What happens when the goods you purchased are no longer available after lay-by?
Your supplier must give you the choice to accept similar or better goods if they cannot deliver.
@PhethoN
@joeslolo
@margemonic
@The_RealHillz
#ConsumerRights
#Consumerprotection
#NCC
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Our complaints handling processes and the time it takes to finalise investigations depend on several factors including:
1. The complexity of the matter.
2. The level of cooperation between the supplier and the NCC.
3. The gathering of information.
@PhethoN
@margemonic
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We are now looking to recruit a highly motivated and skilled individual to manage, monitor, report, and direct the development and implementation of risk management plans and strategies at the NCC.
For more information, please visit us at
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Catch Ms. Prudence Moilwa, Head of Complaints and Investigations on
@eNCA
today as she discusses the issuing of non-compliance notices in relation to the CPA.
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We are looking for a legal advisor-prosecutions.
Our colleague might be on your timeline.
More details at:
@PhethoN
@joeslolo
@margemonic
@The_RealHillz
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World Consumer Rights Day celebrations in Kwazulu Natal
#1YearofAmritMahotsav
#WCRD2022
#ConsumerRightsDay2022
#WorldConsumerRightsDay
@NERSA_ZA
@cgsombud
@joeslolo
@CMSCares4u
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Fellow consumers.
@TigerBrands
is recalling some Koo and Hugo's defective cans. Please check the barcodes and if you have, return them to a store, with or without proof of purchase.
Tiger Brands recalls SOME KOO and Hugo’s defective cans due to a side weld seam issue that may cause the cans to leak. To see the list of products that are affected visit or call us on 086 010 0891 for more information.
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The National Consumer Commission is the primary regulator of consumer-business interaction in South Africa, and was created by government under CPA 68 of 200.
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The NCC has just a Glow up! Just for you!
Go to and check it out! Have your profile ready. You never know when you are going to need it.
@PhethoN
@Margemonic
@The_RealHillz
#eService
#ncc
#consumercomplaints
#nationalconsumercommission
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Say hello to our new website!
Our website got a facelift. We would not have done it without the assistance of
@Okuhlegh
Visit:
@PhethoN
@joeslolo
@Margemonic
@The_RealHillz
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Consumer Protection Bodies in South Africa today are launching World Consumer Rights Day. The day is celebrated globally on 15 March
#WCRD2022
#KnowYourRights
#RightToInformation
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How long does it take for the NCC to finalise the investigation of a matter? That depends on several factors including:
1. The complexity of the matter.
2. The level of cooperation between the supplier and the NCC.
3. The gathering of information.
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Quick tip to help you navigate your holiday season, starting with black Friday.
Check the current price of the item you want to buy ngoku and Compare the prices from different suppliers.
Uyazi mos suppliers can say it is on special kanti dololo! Be a smart consumer mntase!
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If you're around, pop by to learn about your consumer rights in relation to the CPA!
We have joined forces with the South African Concerned Residents Association to empower consumers around Atteridgeville.
Join us tomorrow as we answer your Consumer Protection related questions.
#NCC_RSA
#ConsumerRights
#ConsumerProtection
#CPA
#NCCeService
#ConsumerEducation
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Remember to provide us with as much details as possible when you file your complaint.
Please attach the following:
1. Proof of purchase/contract.
2. Any communication with the supplier.
3. A closing letter from the ombud (if you have).
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If your supplier tells you that they do not allow returns, it's best to simply just walk away mntase.
Do not even begin transacting with them in case they violate your consumer rights.
@PhethoN
@Joeslolo
@margemonic
#ConsumerRights
#Consumerprotection
#NCC
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Preparing for travel?
Read the terms and conditions before joining that vacation club membership.
Understand the terms of the contract. If you are not comfortable, just walk away and avoid paying waya waya!
@joeslolo
@PhethoN
@margemonic
@The_RealHillz
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The Acting National Consumer Commissioner Ms. Thezi Mabuza on the assessment of Peanut Butter, Peanut Butter based products and products with peanuts.
@PhethoN
@joeslolo
@Margemonic
@The_RealHillz
#NCC_RSA
#ProductRecall
#ConsumerProtection
#ConsumerRights
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Please visit us at for more details
@PhethoN
@BusisiweMatheb
@MakhubeduPrince
@margemonic
#massShooting
#67Minutes
#nhlanhla_lux
#motsepe
#PearlThusi
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Proper labelling of food products ensures that consumers make informed decisions when purchasing those food products
#WCRD2024
#SafeProducts
#SafeConsumers
@ICASA_org
@NFO_Ombud
@NCRegulator
@Newzroom405
@newslivesa
@cgsombud
@NRCS_ZA
@MotorOmbudsman
@AfricaConsumers
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The Qondis’ Ishishini Lakho Initiative will assist businesses gain access to information from various government departments and agencies: MEC Maile
@GautengDED
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Acting National Consumer Commissioner Ms. Thezi Mabuza will join
@HeidiGiokos
on South Africa Tonight
@PhethoN
@The_RealHillz
#PeanutButterRecall
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Join us this morning as we unpack this year's theme 'Protecting consumers during COVID-19'. Follow the discussions on Facebook
@OFFICIALDESTEA
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The NCC, together with the SADC secretariat will be hosting the regional training and sensitisation workshop on consumer law and policy.
@PhethoN
@The_RealHillz
@margemonic
@SADC_News
#consumerlaw
#consumerlawandpolicy
#ncc
#SADC
#SADCsecretariat
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Good morning tweeps. Here is the list of necessities covered by the price controls, as published by
@the_dti
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Acting National Consumer Commissioner Ms Mabuza says this partnership will contribute towards improved consumer protection
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In today's discussion, head of enforcement and legal services Mr. Jabulani Mbeje, will unravel laws and policies affecting the rights of consumers. Which businesses to choose; how and where to repair vehicles, equipment or goods owned by consumers.
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