TPE Customer Assist
@TPEassist
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👋 Official TPE Customer Service account, available 24/7 | 📱 We're also on WhatsApp - 07812 223 336 | 🕚 It may take longer to respond between 23:00 - 06:00
United Kingdom
Joined November 2011
@Dougie9320 Hi Douglas, this Timetable is already released. We would recommend checking our Engineering works page for any updates on services for that date. ^JM
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@zeelandder1 Hi there. York station is fitted with a hearing loop. I cannot specify if this includes the ticket office. I would ask that you please clarify with the station staff. ^Jay
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⚠️ Engineering work is taking place on weekdays between 3 & 21 March Services will divert between #Huddersfield & #Leeds. No trains will call at #Dewsbury Rail replacement buses will run between Huddersfield, Dewsbury & Leeds Check before you travel:
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⚠️ Due to a safety inspection of the track between #Huddersfield and #Stalybridge trains have to run at reduced speed on some lines 🕓 Services may be delayed. Disruption is expected until 12:15 🎫 Delay-Repay information: ℹ️
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Good Morning! ^Abi and ^Jay. The social media team will be ready and happy to assist you from now (06:00) until 23:00. Please take extra care when alighting services. Stay warm. Grab a hot drink. Enjoy your travels!
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✅ Disruption has now ended, and train services are no longer affected.
⚠️Due to the emergency services dealing with an incident between #ManchesterVictoria and #NewtonLeWillows all lines are blocked. 🕑Disruption is expected until 18:30. ℹ️
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🎫You can use your tickets at no extra cost on the following services: · Alternative TransPennine Express services between #ManchesterPiccadilly and #LiverpoolLimeStreet · Northern services between #ManchesterPiccadilly and #LiverpoolLimeStreet · East Midlands Railway services between #ManchesterPiccadilly and #LiverpoolLimeStreet · Manchester Metrolink services between #ManchesterVictoria and #ManchesterPiccadilly in both directions. ·To help you complete your journey, rail replacement transport has been requested to run #ManchesterVictoria and #LiverpoolLimeStreet calling at #NewtonLeWillows and #LeaGreen.
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@D0C_RAY Hi there, I am very sorry about this. If you wish to claim reimbursement you can contact tpecustomer.relations@tpexpress.co.uk ^Charlotte
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@Mel_Motorsport We would recommend purchasing from a booking office. They may be able to provide an anytime ticket which will allow you to board the service. ^JM
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✅CLEARED: Services are no longer affected by this problem.
⚠️Due to a points failure at #Meadowhall some lines are blocked. 🕒Disruption is expected until 11:15. ℹ️
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⚠️Due to a points failure at #Meadowhall some lines are blocked. 🕒Disruption is expected until 11:15. ℹ️
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⚠️ The ticket office at Chester-Le-Street station is closed today, please collect tickets from machines or on board. You can purchase tickets from our website or app.
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🎟️Ticket acceptance is in place for Northern and TPE ticket users on local stopping services that will operate between Leeds – Brighouse.
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🌞 Good Morning! ^Kim is here to assist with your enquiries this morning. ℹ️For live updates click here
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@TerrierEmz Hi there, this generally depends however co-ordinators will be in contact with the stations so they are aware of this. ^Charlotte
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