Our Service Status site is a fast way to get info about maintenance, outages, and unexpected events impacting your services. Sign up for notifications if there’s an outage in your area, or even report an outage or event yourself!

The #SuperBowl is finally here! The Eagles and Chiefs are ready to square off on Sunday, and we've got your info here to help make sure you don't miss a snap of the big game. Check it out!

@YEGJackson Hi David, we're here to help. Did you require assistance with your TELUS services?

@Willie_Chappy We're sorry to hear that and are a DM away if you ever change your mind.

@aleahjaslive That's certainly not our intention Aleah, we typically move the conversation to a PM in order to request private information such as your number and also conduct account verification which for privacy & security reasons we can only do via private messages.

Hi Tyler, for avid gamers, speed is everything. Aim for a minimum of 75 Mbps, though 300 Mbps or more is ideal to ensure a seamless gaming experience. It's also preferable for upload speeds to match download speeds for optimal performance. Check out the handy guide and Frequently Asked Questions section of our gaming site at for more details.

@christymboyce Hi there, can you please provide us with the numbers that have been calling you? thanks!

@dudedrywall Kindly send us a DM and we can further instruct you!

@RacquelGarnette That's odd, please send us a DM so that we can inquire further.

@alyssa_renae___ Hi Alyssa! We're sorry to hear about this issue. Please send us a DM with more details so we can look into it and ensure you receive accurate information.

Your privacy and security are our top priorities at TELUS. Sometimes this safety is in your hands alone. Here are some tips on how you can keep your TELUS account protected.

@SuzanneKir29322 Hi Suzanne! We're sorry to hear you've lost your SIM card. Please send us a DM so we can assist you with flagging it.

@pinkally1980 Hi Ally! We're sorry to hear you're feeling this way. Please send us a DM so we can discuss your concerns and find a better solution for you. We appreciate your loyalty over the past six years.

@slmf510 Hi Mark! We're sorry to hear about the trouble reaching us. Please send us a DM, and we will assist you with cancelling your home services as soon as possible.

@MymkoTrevo11525 Hi Trevor! We apologize for any confusion regarding our billing system. Please send us a DM so we can clarify the details and assist you further.

@Lundystylz Hi Logan! We're really sorry to hear about the trouble you're having with adding One Soccer! Please send us a DM so we can assist you right away.

@Beehappy51 Hi there, our team does not handle the refund process for the stores but feel free to go back and ask to speak with the manager.

@IAMHARRYO Hi Harry, we're here to help. Feel free to send us a DM if you require assistance with your TELUS services.