Standard Chartered Help India
@StanChartHelpIN
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Welcome to the official customer service handle of @StanChartIN . We’ll be happy to help you with all your queries. Do not tweet out your personal account info.
India
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@AiyushTaneja
Hi Aiyush, we're happy to help you! Please share your contact number via DM to help us open your account. ~HT
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Thanks for the confirmation. Please feel free to let us know if you need any further assistance. ~AM
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@Vikrant_jain_89
Hi Vikrant, we follow a two-factor authentication in adherence to RBI guidelines to authenticate transactions where the card is not physically present. The first factor here is your 16-digit card number. ~BB (1/2)
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@tandonshashank
May we know on which date the email was sent and please share your email address via DM to check the status. ~ SB
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and the second factor is the one-time password triggered only to the registered mobile number on our records. When these two factors are authenticated, we will approve the transaction. Thank you. ~BB (2/2)
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May we request that you write to social.india
@sc
.com with details, for all fee & charges related queries. We will get in touch with you at the earliest. ~SS
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@ashwani33104043
Hi, we would like to better understand the issue that you have experienced. Please send us your contact details via DM and we will reach out to you to resolve it. ~SS
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@vinodsahrawat
Hi Vinod, please call us at our helpline number 3940444/66014444. Thank you. ~ HT
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@aruns1068
Hi, we tried calling you but unable to establish contact. Please let us know your suitable time or alternative phone number to reach you. ~ JM
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@Ramk34855671
Hi, we understand that our team has contacted you and addressed your concern. Please feel free to let us know if you need any further assistance. Have a good day! ~KC
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@umasudhir
Hi Uma, thank you for reaching us. In order to check and assist you on this, please send us your contact details via DM and we will reach out to you at the earliest. ~KC
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@BobbieSoni
Hi, we are concerned to hear that. We would like to better understand the issue that you have experienced. Request you to please elaborate your query in detail via DM for us to assist you further. ~AK
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@inquisitiveniks
We tried contacting you multiple times on your registered contact number but failed to establish contact. Please contact our helpline numbers -39404444 / 66014444 (operates from 8:00 AM to 08:00 PM) for immediate assistance. (1-2)~SF
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@Tripti_dhn
Hi Tripti, this is not the experience we aim for. Request you to kindly share further details with us via inbox/DM to assist you.~SF
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@deepak_tyagi14
Hi Deepak, this is not the experience we want you to have. We request you to kindly elaborate your concern in detail via DM for us to assist you accordingly. ~TS
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@sandeepTreddy
Kindly follow the below steps to register for online banking.
1) Click on Login option on the SC Mobile app
2) Select register and click on register using temporary id and password
3) Enter the required information and create the new login credentials. (2/2) ~AM
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@VIKASAG06475921
3. Screenshot of the number that you are receiving the calls or SMS from (OR) Screenshot of the promotional E-mail
4. May we know if you have an existing relationship with the bank?
~ JM
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@Avinash09533244
Please follow the steps below to reset the login credentials:
Step1: Click on forgot user ID and password
Step 2: Choose option 1 which will have 4 more options
1. Debit card
2. Credit card
3. BVN
4. Account number. (1/2) ~UH
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@upe0449
Hi, thank you for connecting with us. May we know if you are referring to activating DND - where all communication from the bank regarding offers/ campaigns will be stopped? ~PN
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@vickybadbad
Hi, Vikram. You may reset the login credentials by
1) Go to
2) Under Login option, select Online banking
3) Click Continue to login
4) Click on Forgot username/password
5) You will need your registered mobile number and an active Debit / Credit card. ~ JM
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@kumarthehero215
Simple steps. Once you have logged in, please follow the steps below.
1) Go to SC mobile app.
2) Choose Card Management
3) Select Debit/Credit Card. Your card will be blocked immediately and card replacement request can be made. (2/2)
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@inderjeetindi
Hi Inderjeet, we are concerned to hear about your recent experience. May we know if you are referring to any charges debited from the account. Kindly share the details via DM for us to assist you further. ~AK
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@abhikini
We understand that our team has contacted you and assisted with the login credentials.
Kindly follow the below steps to register for online banking.
1) Click on Login option on the SC Mobile app (1/2) ~AM
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@Being_Servant
We understand that our team has contacted you and assisted with the login credentials.
Kindly follow the below steps to register for online banking.
1) Click on Login option on the SC Mobile app (1/2) ~AM
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@Sarath_CFC
Hi Sarath, thank you for bringing this to our attention. We are looking into this and will be reaching out to you at the earliest. ~KC
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The contact information you provided cannot be reached. Do you have alternate contact numbers or a preferred time that we can call you? Thank you! ~KC
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@ManchNajafgarh
Hi, we're concerned about your query. Please be assured that we will check on this and get back to you at the earliest. For security reasons, please delete the post that has your card details from public view. ~AM
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@hvalmighty
We trust you are in receipt of our email communication assisting you with the query. Kindly write back to us on the same email if you require any further clarifications. Thank you. ~ SF
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@Quophiaustin
Hi, please send us your contact details via DM and we will reach out to you at the earliest. ~KC
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@jaymundada77
Hi, we tried contacting you however failed to establish contact. Please share your preferred timing and alternate number for call back. We will address your concern accordingly. ~AK
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@JitSubi
Hi Subijit, thank you for connecting with us.
Please be assured our team will look into this and will get back to you at the earliest. ~MM
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@KartikBapna
Request you to share your contact information so we can get in touch with you. Please share these details with us only via DM. This is to allow us to follow up with you on your request.
(1/2) ~HK
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Hi Devak, we understand that our team has contacted you and addressed your concern. Please feel free to let us know if you need any further assistance. Have a good day! ~MA
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@hlprs7
We understand that our team has contacted you regarding your query. Please note, we have registered a call back vide reference no SCH721IN10A1290424059860. We'll be in touch soon and you can expect a resolution within 2 working days. ~VJ
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@vipinind1985
Hi Vipin, we are currently working on implementing the announcement made by RBI with respect to the 3 months moratorium on loans, and we will keep you informed about the implementation of the same. ~DV
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@iamrealVP
We trust you are in receipt of the statements. The statements are sent through Indiafulfilment, RetailOperation email id. ~KC
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@guru00005
Hi, we are sorry to hear this. May we know if you have updated the mobile with BETA version or official update? ~HK
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@Avengers_MB
Hi, thank you for bringing this to our attention. We are looking into this and will be reaching out to you shortly. ~DV
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@Sumit_roy_singh
Alternatively you may check the outstanding balance through our Mobile banking. Once you have logged in, please follow the steps below:
1) Please click on the credit card number
2) Choose card details option
Thank you. (2/2) ~AK
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@sarbeswar1649
Hi, we never intended to provide you with an unpleasant experience. Please brief us on your query via DM to assist you at the earliest. ~SB
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@VIKASAG06475921
Hi Vikas, this is not the experience which we want you to have with us.
Kindly note that we will look into this and will get back to you at the earliest. ~MM
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@Rishabh07117881
Please share the account holders registered contact details for further assistance. We at Standard Chartered process personal data about you only for specific and legitimate business purposes. Please share your contact information with us only via Inbox/DM. ~ SF
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@Ajeetraghuvans
Hi, we do note your concern however verification is mandatory for further checking. We will take your feedback into consideration. Thank you.~ JM
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@sam27863656
Hi, we are sorry to hear that. Please send us your contact details via DM and we will reach out to you to resolve it. ~BB
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@Tushar_Sehgl
Hi Tushar, we are sorry to hear that. Please send us your contact details via DM
@StanChartHelpIN
and we will reach out to you. ~BB
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@sanchitguptaca
Hi Sanchit, we are sorry to hear that. Request you to please brief us on your query via DM to enable us to resolve the issue at the earliest. ~SA
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@Shantanu9455
Hi Shantanu, thank you for reaching us. Kindly allow us sometime, we are assisting you via Case
#793554
. ~SA
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@nach1keta
Hi, We are checking our records with utmost urgency. Meanwhile, we wish to state that Standard Chartered Bank does not support any statement or action that hurts the sentiments of any community.
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@sinnitin
Hi Nitinn, we are delighted with your feedback and Ms. Jyoti will be absolutely thrilled to receive your compliments. We strive to always provide great service to all our customers. Have a good day ahead! ~AK
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@sohinichat
Hi Sohini, we are here to help you. Kindly share the contact details of your parent via DM to
@StanChartHelpIN
and our team will get in touch with them for resolution.~HT
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@Vivekpatil786
We understand that our team has contacted you regarding the query raised. We wish to inform you that our branch staff has assisted you on 19th September 2020 with email id updation query. You will receive the NDC in 4 workings days as requested. Thank you. Have a good day! ~KC
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@Demon_Deepak
Hi Deepak , this is not the experience we aim for. Request you to kindly share further details with us via inbox/DM to assist you.~SF
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@Karunasapru
We regret the inconvenience that may have caused to you. We wish to inform you, the follow up calls are stopped on the account. ~RM
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@amiya_biswas
For security purpose, kindly delete this tweet that has your account details. Thank you. ~MA
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@Sayubkhan18
Please be assured that our team will investigate this and get back to you as soon as possible. ~MM
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@devak31
Hi Devak, we are sorry to hear that. Please share with us your contact details via DM, and we will reach out to you to address your concerns. Thank you. ~MA
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@Lovely98480807
You may also explore your eligibility for a higher credit card variant. We request you to reconsider your decision and get back to us regarding the same. Thank you! ~VJ (2/2)
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@mehreenzahra
Dear Mehreen, our Pakistan team will be able to better assist you. Please send a direct message to for our team to follow up with you. Thank you. ~KC
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@AbhishekKhot8
May we request you to create a new pin and try after sometime. You can reset your card pin through our Online / Mobile banking. Once you have logged in, please follow below steps :
1) Go to Help and Services
2) Choose Card Management
3) Select Debit/ ATM card pin change. (4/4)~SR
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@Mukesh21996622
We trust you are in receipt of our email communication assisting you with the query. Kindly write back to us on the same email if you require any further clarifications. We appreciate your understanding in this regard. ~AM
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@KUSHJAISWAL7
We understand that our team has contacted you and assisted with the card replacement request. Please feel free to let us know if you need any further assistance. ~AM
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@pnandola
We understand that our team has contacted you and addressed your concern. Please feel free to let us know if you need any further assistance. Have a good day. ~MA
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@AgarwalVin14480
Please note, the case has been investigated and closed due to customer's liability since it was a secured transaction. For further assistance you may approach law and enforcement. Thank you. ~ JM
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@Shailendra2802
Hi Shailendra, we are concerned to know about your experience. We will surely have a check on this and revert to you. ~MA
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@ghunjain
Hi! We are glad to know that you are happy with the digital banking revolution. We are looking forward to serve our customers the best.
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@VikramS83382012
For your account security, we would advise that you remove your tweet that has your contact information. ~AK
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@MirothaShikha
We understand that you have contacted our helpline regarding the query. Please be informed, the blocked funds are automatically unblocked on expiry date. Have a good day! ~KC
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@imravithapa
Hi Ravi, Having read your post, we‘d like to look into this and address your concerns. Kindly share your contact details at social.india
@sc
.com and we will get back to you.
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@sumitsood3127
Please note, card will be delivered to the mailing address updated by you. Kindly login to Online/SC Mobile app, click on 'update profile details option'. Please check if the correct address where you would like to get the Credit card delivered is updated as mailing address? ~UH
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@Pardeepkaushik1
We apologise for your recent experience. Please be assured that someone from our team will connect with you at the earliest to resolve your concerns. ~KC
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@AniMonRo
Hi Anindam, thank you for connecting with us. May we know if you are referring to a transaction which was declined? If yes, please confirm the date of the transaction via DM. ~SS
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@iamnirupam
Hi Nirupam, Thank you for your interest in banking with us. Request you to visit your nearest StanChart branch to open a BSBDA/Aasaan savings account. For more details, please visit:
1
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@RupeshRk582923
Hi Rupesh, We are happy to receive your feedback. Try out our instant account opening process here - . Do let us know what you think.
#KyunNahi
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@palashind
We are glad to know that you are satisfied with the outcome of the issue. Have a wonderful day ahead! ~ RR
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@prashhk11
Thank you for the confirmation. Please allow 30 working days for removal of the specified numbers from our telemarketing lists. Have a good day! ~AK
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@RuchiDhona
Alternatively you may send the following documents to SCB home branch through courier or registered post for account closure which is signed and self attested. 1. Account closure letter to branch manager (Account number and reason for closure to be specified) (2/3) ~AM
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@vishal_2kr
Hi Vishal, please send us your contact details via DM, and we will reach out to you shortly. ~ SB
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@DineshAhuja9637
You may post us the details to below address along the above-mentioned documents. Standard Chartered Bank, Static Data Unit (SDU) POST BOX Number: 1359, No. 19, Rajaji Salai, Chennai — 600 001. Thank you!~SR
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@ArunBee
Hi! We are concerned to note your feedback. Please let us know the number from which you have received the call so that we can check this with our team for necessary measures.
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@kumarkush192
Hi Kush, the credit limit assigned on the card will be based on several factors and credit checks as per the bank’s internal policy. Once the offer is available for credit limit enhancement, you will be notified on the same.~RR
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@saifsaiyed25
We are actively addressing your inquiry and will respond as soon as possible. ~TS
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@MirRafae
We have forwarded the details to our concern team for further assistance to add your contact details to the campaign exclusion list and will not be part of the next campaign run. ~YS
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@Meet_Miteshmj
We understand that our team has contacted you and addressed your concern. Please feel free to let us know if you need any further assistance. Have a good day! ~KC
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@BadrSalamat
We tried reaching you but the call was unanswered. Please contact our helpline numbers - 39404444 / 66014444 (operates from 8:00 AM to 08:00 PM) for immediate assistance. These are landline numbers and would need to be prefixed by your city STD code.~SF
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@mishra_abhi
Hi Abhinandan, as requested, we have dispatched the card to your registered mailing address through Blue dart. We trust you are in receipt of the card, and we have addressed your concerns suitably. Thank you. ~AK
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@sharad_c7
We wish to inform you that our services are working fine. Kindly access the Online/Mobile banking. ~RR
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@ajithku04073552
Please be assured that our team will look into this and get back to you at the earliest. Request your patience in the interim. ~RA
0
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@AakashWrapper
Hi Aakash, We are delighted to know that you liked the newly designed Standard Chartered Mobile app! We urge you to try out the new features and give us your feedback.
#KyunNahi
#HereForGood
0
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@jaydeeplimbad90
Hi Jaydeep, we are sorry to hear that. Please send us your contact details via DM and we will reach out to you. ~SA
1
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@nitinbawsay
Hi Nitin, thank you for bringing this to our attention. We are looking into this and will be reaching out to you shortly. ~DV
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@MadMonkIndie
You may check the mobile number details in online/mobile banking under profile update details. ~RR
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