Standard Chartered Help India
@StanChartHelpIN
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Welcome to the official customer service handle of @StanChartIN . We’ll be happy to help you with all your queries. Do not tweet out your personal account info.
India
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@AiyushTaneja
Hi Aiyush, we're happy to help you! Please share your contact number via DM to help us open your account. ~HT
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Thanks for the confirmation. Please feel free to let us know if you need any further assistance. ~AM
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@tandonshashank
May we know on which date the email was sent and please share your email address via DM to check the status. ~ SB
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@Vikrant_jain_89
Hi Vikrant, we follow a two-factor authentication in adherence to RBI guidelines to authenticate transactions where the card is not physically present. The first factor here is your 16-digit card number. ~BB (1/2)
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and the second factor is the one-time password triggered only to the registered mobile number on our records. When these two factors are authenticated, we will approve the transaction. Thank you. ~BB (2/2)
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@ashwani33104043
Hi, we would like to better understand the issue that you have experienced. Please send us your contact details via DM and we will reach out to you to resolve it. ~SS
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May we request that you write to social.india
@sc
.com with details, for all fee & charges related queries. We will get in touch with you at the earliest. ~SS
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@vinodsahrawat
Hi Vinod, please call us at our helpline number 3940444/66014444. Thank you. ~ HT
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@inquisitiveniks
We tried contacting you multiple times on your registered contact number but failed to establish contact. Please contact our helpline numbers -39404444 / 66014444 (operates from 8:00 AM to 08:00 PM) for immediate assistance. (1-2)~SF
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@umasudhir
Hi Uma, thank you for reaching us. In order to check and assist you on this, please send us your contact details via DM and we will reach out to you at the earliest. ~KC
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@BobbieSoni
Hi, we are concerned to hear that. We would like to better understand the issue that you have experienced. Request you to please elaborate your query in detail via DM for us to assist you further. ~AK
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@Ramk34855671
Hi, we understand that our team has contacted you and addressed your concern. Please feel free to let us know if you need any further assistance. Have a good day! ~KC
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@aruns1068
Hi, we tried calling you but unable to establish contact. Please let us know your suitable time or alternative phone number to reach you. ~ JM
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@vipinind1985
Hi Vipin, we are currently working on implementing the announcement made by RBI with respect to the 3 months moratorium on loans, and we will keep you informed about the implementation of the same. ~DV
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@sandeepTreddy
Kindly follow the below steps to register for online banking.
1) Click on Login option on the SC Mobile app
2) Select register and click on register using temporary id and password
3) Enter the required information and create the new login credentials. (2/2) ~AM
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@Being_Servant
We understand that our team has contacted you and assisted with the login credentials.
Kindly follow the below steps to register for online banking.
1) Click on Login option on the SC Mobile app (1/2) ~AM
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@sinnitin
Hi Nitinn, we are delighted with your feedback and Ms. Jyoti will be absolutely thrilled to receive your compliments. We strive to always provide great service to all our customers. Have a good day ahead! ~AK
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@Avinash09533244
Please follow the steps below to reset the login credentials:
Step1: Click on forgot user ID and password
Step 2: Choose option 1 which will have 4 more options
1. Debit card
2. Credit card
3. BVN
4. Account number. (1/2) ~UH
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@Sayubkhan18
Please be assured that our team will investigate this and get back to you as soon as possible. ~MM
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@jaymundada77
Hi, we tried contacting you however failed to establish contact. Please share your preferred timing and alternate number for call back. We will address your concern accordingly. ~AK
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@vickybadbad
Hi, Vikram. You may reset the login credentials by
1) Go to
2) Under Login option, select Online banking
3) Click Continue to login
4) Click on Forgot username/password
5) You will need your registered mobile number and an active Debit / Credit card. ~ JM
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@sohinichat
Hi Sohini, we are here to help you. Kindly share the contact details of your parent via DM to
@StanChartHelpIN
and our team will get in touch with them for resolution.~HT
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@Avengers_MB
Hi, thank you for bringing this to our attention. We are looking into this and will be reaching out to you shortly. ~DV
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@sarbeswar1649
Hi, we never intended to provide you with an unpleasant experience. Please brief us on your query via DM to assist you at the earliest. ~SB
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@Demon_Deepak
Hi Deepak , this is not the experience we aim for. Request you to kindly share further details with us via inbox/DM to assist you.~SF
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The contact information you provided cannot be reached. Do you have alternate contact numbers or a preferred time that we can call you? Thank you! ~KC
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@Tripti_dhn
Hi Tripti, this is not the experience we aim for. Request you to kindly share further details with us via inbox/DM to assist you.~SF
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@guru00005
Hi, we are sorry to hear this. May we know if you have updated the mobile with BETA version or official update? ~HK
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@iamrealVP
We trust you are in receipt of the statements. The statements are sent through Indiafulfilment, RetailOperation email id. ~KC
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@kumarthehero215
Simple steps. Once you have logged in, please follow the steps below.
1) Go to SC mobile app.
2) Choose Card Management
3) Select Debit/Credit Card. Your card will be blocked immediately and card replacement request can be made. (2/2)
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@VIKASAG06475921
Hi Vikas, this is not the experience which we want you to have with us.
Kindly note that we will look into this and will get back to you at the earliest. ~MM
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@inderjeetindi
Hi Inderjeet, we are concerned to hear about your recent experience. May we know if you are referring to any charges debited from the account. Kindly share the details via DM for us to assist you further. ~AK
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@Quophiaustin
Hi, please send us your contact details via DM and we will reach out to you at the earliest. ~KC
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@mehreenzahra
Dear Mehreen, our Pakistan team will be able to better assist you. Please send a direct message to for our team to follow up with you. Thank you. ~KC
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@JitSubi
Hi Subijit, thank you for connecting with us.
Please be assured our team will look into this and will get back to you at the earliest. ~MM
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@amiya_biswas
For security purpose, kindly delete this tweet that has your account details. Thank you. ~MA
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Hi Devak, we understand that our team has contacted you and addressed your concern. Please feel free to let us know if you need any further assistance. Have a good day! ~MA
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@ManchNajafgarh
Hi, we're concerned about your query. Please be assured that we will check on this and get back to you at the earliest. For security reasons, please delete the post that has your card details from public view. ~AM
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@Ajeetraghuvans
Hi, we do note your concern however verification is mandatory for further checking. We will take your feedback into consideration. Thank you.~ JM
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@AbhishekKhot8
May we request you to create a new pin and try after sometime. You can reset your card pin through our Online / Mobile banking. Once you have logged in, please follow below steps :
1) Go to Help and Services
2) Choose Card Management
3) Select Debit/ ATM card pin change. (4/4)~SR
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@sam27863656
Hi, we are sorry to hear that. Please send us your contact details via DM and we will reach out to you to resolve it. ~BB
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@Shantanu9455
Hi Shantanu, thank you for reaching us. Kindly allow us sometime, we are assisting you via Case
#793554
. ~SA
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@Sumit_roy_singh
Alternatively you may check the outstanding balance through our Mobile banking. Once you have logged in, please follow the steps below:
1) Please click on the credit card number
2) Choose card details option
Thank you. (2/2) ~AK
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@deepak_tyagi14
Hi Deepak, this is not the experience we want you to have. We request you to kindly elaborate your concern in detail via DM for us to assist you accordingly. ~TS
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@VIKASAG06475921
3. Screenshot of the number that you are receiving the calls or SMS from (OR) Screenshot of the promotional E-mail
4. May we know if you have an existing relationship with the bank?
~ JM
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@Vivekpatil786
We understand that our team has contacted you regarding the query raised. We wish to inform you that our branch staff has assisted you on 19th September 2020 with email id updation query. You will receive the NDC in 4 workings days as requested. Thank you. Have a good day! ~KC
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@sanchitguptaca
Hi Sanchit, we are sorry to hear that. Request you to please brief us on your query via DM to enable us to resolve the issue at the earliest. ~SA
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@nach1keta
Hi, We are checking our records with utmost urgency. Meanwhile, we wish to state that Standard Chartered Bank does not support any statement or action that hurts the sentiments of any community.
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@hvalmighty
We trust you are in receipt of our email communication assisting you with the query. Kindly write back to us on the same email if you require any further clarifications. Thank you. ~ SF
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@Karunasapru
We regret the inconvenience that may have caused to you. We wish to inform you, the follow up calls are stopped on the account. ~RM
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@Lovely98480807
You may also explore your eligibility for a higher credit card variant. We request you to reconsider your decision and get back to us regarding the same. Thank you! ~VJ (2/2)
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@Sarath_CFC
Hi Sarath, thank you for bringing this to our attention. We are looking into this and will be reaching out to you at the earliest. ~KC
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@KartikBapna
Request you to share your contact information so we can get in touch with you. Please share these details with us only via DM. This is to allow us to follow up with you on your request.
(1/2) ~HK
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@upe0449
Hi, thank you for connecting with us. May we know if you are referring to activating DND - where all communication from the bank regarding offers/ campaigns will be stopped? ~PN
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@Rishabh07117881
Please share the account holders registered contact details for further assistance. We at Standard Chartered process personal data about you only for specific and legitimate business purposes. Please share your contact information with us only via Inbox/DM. ~ SF
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@devak31
Hi Devak, we are sorry to hear that. Please share with us your contact details via DM, and we will reach out to you to address your concerns. Thank you. ~MA
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@Tushar_Sehgl
Hi Tushar, we are sorry to hear that. Please send us your contact details via DM
@StanChartHelpIN
and we will reach out to you. ~BB
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@abhikini
We understand that our team has contacted you and assisted with the login credentials.
Kindly follow the below steps to register for online banking.
1) Click on Login option on the SC Mobile app (1/2) ~AM
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@megh_shah_
The eligibility criteria to hold an Ultimate card is as follows:
1. Gross Annual Income of- 24 lakhs (Salaried)
2. ITR of 18 lakhs (Self Employed) ~JM
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@theyashzauwar
We understand that our branch team has contacted you and addressed your concern. Please feel free to let us know if you need any further assistance. Have a good day! ~DV
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@twelazzy
We understand that our team has contacted you and addressed your concern. Please feel free to let us know if you need any further assistance. For your account security, we would advise that you remove your tweet that has your contact information.~TS
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@mike09ynwa
We trust you are in receipt of our email communication dated 30 August 2022 assisting you with the query. We have registered a complaint to investigate the matter and address your concerns. Our team will get back to you with an update before 21 September 2022. Thank you. ~ JM
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@sumitku84715710
This is to allow us to follow up with you on your request.
By sharing your contact information, you consent to Standard Chartered processing of your personal data for the above purpose. (2/3) ~HK
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@carnivas
Hi, thank you for highlighting this issue. Please share with us your contact details via DM and we will reach out to you. ~BB
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@yahya_nav
Our Pakistan team will be able to better assist you. Please send a direct message to for our team to follow up with you. Thank you. ~SB
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@DineshWadiya
We understand that our team has contacted you to address your concern. As your preferred language is Hindi, kindly contact our helpline numbers -39404444 / 66014444 (operates from 8:00 AM to 08:00 PM) for immediate assistance. (1/2)~RM
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@dinesh_vermaa
Hi Dinesh, we are delighted with your feedback and Ms. Deepa will be absolutely thrilled to receive your compliment. We strive to always provide great service to all our customers. Have a good day ahead! ~AK
2
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@Rajanm37
Kindly log in to your Online banking and follow the below steps to check the cash back points details.
1) Click on Rewards
2) Select Transaction History(to check the reward points and cash back earned against each transaction). ~SB
0
0
1
@mvkk99
Thanks for the confirmation. Please feel free to let us know if you need any further assistance. Have a good day! ~AM
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1
@Vinoth_Victorr
You can choose to avail the Moratorium for July & August 2020.For more details you may refer
Thank you! ~SB
2
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1
@SPRockford
Please be assured that we are working on your concern and have instructed our team to prioritize the resolution. We will get it resolved for you at the earliest. ~ SF
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@deen_john
Hi, we are sorry to hear that. Please send us your contact details via DM and we will reach out to you shortly. ~SA
1
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@Nitin1983sharma
Please note, credit card was dispatched through Bluedart. The delivery partner will contact you at the time of delivery. ~VJ
0
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0
@mithareraghav
Thank you for sharing the details. Please be assured that our team will get in touch with you at the earliest. ~ JM
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@VivekSi25321879
Please note a cancellation request can only be taken when all the outstanding on the card is cleared. You may approach us once the total outstanding (If any) on the card is cleared.~SF
0
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@ganeshmore7010
We understand that our team has contacted you and addressed your concern. Please feel free to let us know if you need any further assistance. Have a good day! ~MA
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0
1
@KwamenaFelix
Hi Felix, thank you for the feedback. We are delighted to know that you are having a great experience with Standard Chartered Bank! We look forward to your continued support. ~AK
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0
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@iShashankSomani
Hi Shashank, thanks for your kind words and appreciate your feedback. Please let us know if you need any further assistance. Have a good day! ~SA
0
0
1
@Sd54Devkar
Please visit the nearest branch for further update. You may find our branch locations at and branch timings at . Thank you. ~SB
1
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@PushpkanPathak
We understand that our team has contacted you and assisted with the details. You may find our branch locations at and visit our branch at the timings mentioned on our website here ~SS
0
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@sgr_8587
Yes, please note, once we receive your request for the credit card you will get an SMS/Email with the link to complete the video KYC. ~
0
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@myselfharshit
Hi Harshit, thank you for bringing this to our attention. We are looking into this and will be reaching out to you shortly. ~BB
1
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@klv_satya
We regret for the inconvenience.
We trust you are in receipt of our email communication dated 06 May 2024 assisting you with the query.
Kindly write back to us on the same email if you require any further clarifications. Thank you. ~MM
0
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@SuryasomC
Hi, Our Branches are operational on Saturday, 4th August’18 being the first Saturday of the month. Please visit the link on our site to know more
1
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1
@MODINIRANJAN
We understand that our team has contacted you and addressed your concern. Please feel free to let us know if you need any further assistance. Have a good day! ~RR
0
0
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@ravichandran789
Hi Ravichandran, we are concerned. Currently, we are not having any issues. Kindly retry. ~SA
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1
@NeerajDua7
Hi, thank you for reaching out to us. For any failed transactions the refund would be processed automatically in 2 working days during reconciliation. Please check the refund status by login to our Online/ Mobile banking. ~SS
2
0
1
@sujan_suresh
Hi Sujan, thank you for reaching us. We will get in touch with you at the earliest. ~KC
1
0
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@RuchiDhona
2. Photocopy of ID proof of the account holder. 3. Debit card & Cheque book to be surrendered or confirmation from account holder that same has been destroyed. (3/3) ~AM
0
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@pnandola
We understand that our team has contacted you and addressed your concern. Please feel free to let us know if you need any further assistance. Have a good day. ~MA
1
0
1
@MackMadhu
It would be a pleasure to welcome you into the Standard Chartered Bank family. Request you to share your contact details at social.care
@sc
.com and we will get in touch with you.
0
0
1
@Raghave21468774
Hi Raghav, we are concerned to hear that. May we request that you write to social.india
@sc
.com with transaction details, for all fee & charges related queries. We will get in touch with you at the earliest. ~AM
0
0
1
@MatheTejashree
Hi, thank you for reaching us. In order to assist you with the application status, please share us your email ID, contact number, PAN number and the region/city from where you have applied for the credit card via DM
@StancharthelpIN
. ~AM
1
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1