SeatfrogHelp
@SeatfrogHelp
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The official @Seatfrog support team. For booking or payment queries, drop us an email via https://t.co/3vzJGCOpbF
Joined August 2017
@madloon68 Hi Nick, this will depend on which product you've purchased and the T+Cs. If you fill out our contact form with your booking/transaction reference and email address, we'll be happy to look into this for you: ^VH
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@kennybhoy1967 Hi there! The rail operator may be able to accommodate you in First Class on the next service, but if you're unable to use your upgrade please fill out our Upgrade Refund Request form from the drop-down menu here: ^VH
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@withnail69 As Seatfrog is a last-minute upgrade service, the First Class seats we are able to offer in auctions are allocated to us directly by the rail operator. The upgrade prices for auctions are also set by the rail operator and reflect their pricing structure. Upgrades sold directl...
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@WillGoRow Hello Will, thanks for reaching out! In order to locate the account and look into the details, could you please email us at help@seatfrog.com?
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@lildriscoll Hi Dale - please ensure you have the lastest version of the iOS app (4.2.3) downloaded. If you're still seeing issues, please fill out our Contact Form with your Seatfrog User ID: ^VH
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@withnail69 Hi Nathan, I’m sorry that there are no available upgrades at the moment. We’re given a limited number of upgrades per journey, whereas the train operator may have more available on their site. I hope this helps let me know if you need anything else!
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@RikGarner Hi Rick! It looks like you're using an older version of the app as we've migrated to a new way to log in to the app. If you update the app you should be able to log in with no issues. Thanks! ^EM 🐸
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@anthonhill Hi Anthony, if your train has been cancelled, please check with LNER staff if they are able to accommodate you on another service. If you're unable to travel on another service please reach out to us at help@seatfrog.com and we'll be happy to help. ^EV
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@EllieCat52 @Seatfrog Hi, Thank you for reaching out to us at Seatfrog. If you could please write to help@seatfrog.com, with details of your inquiry and we'll take a look. ^VL
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@AckeyGraham Hi there, thanks for reaching out! Please send us a message to help@seatfrog.com and we'll take a look at this for you. ^EV
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@Moony_Sammy @EastMidRailway Hi Sammy, so that we can look into this for you, could you fill out our Contact Form ( with your registered email address and the type of product you were trying to purchase? Eg. rail tickets, Secret Fare, Train Swap, or upgrades. ^VH
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@lakshpathak00 @AvantiWestCoast Hi there! If you purchased your Superfare ticket before strike action was announced, you're eligible for a refund if the ticket is not used. To request a refund, fill out our form here: selecting 'Superfare Strike Cancellation' from the drop down menu....
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@AnnekaSawhney Hi there, I'm sorry to hear this! If you reach out to us directly at help@seatfrog.com we'll be happy to help! ^EM 🐸
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✅ Update: The earlier technical issues affecting our ticket search have now been resolved. Thanks for your patience while we got this fixed. You can now search and book tickets as normal.
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@GarbuttNicola Hi Nicola, I'm sorry to hear this! If you reach out to us at help@seatfrog.com we'll be happy to take a look into this for you. ^EM 🐸
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@liammjwise Hi Liam! If you reach out to us at help@seatfrog.com we'll be happy to take a look into this for you. ^EM 🐸
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@thisisnotchimma Sorry to hear that something has gone wrong. So that we can look into this, can you please email help@seatfrog.com and the team will look into what's happened here. It would be helpful if you could include any screenshots and any further info! ^VL
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@tjbrown24s Hi there, thanks for reaching out! So that we can look into this for you, could you drop us an email to help@seatfrog.com. ^EV
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