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@MWALIMUJOHN12 Hi @MWALIMUJOHN12 When calling 100 you need to select the correct option of the service you are seeking. Alternatively via Zuri by saving the mobile number 0722000100 in your contacts list to gain access to the services. Sorry for any inconvenience caused. ^HK

@JebetMrutto Kindly DM your phone number, name and ID number for us to check and assist. ^ZC

@kepherochieng Hello Eng. Kephero, please DM the current error when requesting ^JN

@AmThyMaster Kindly delete your number from the Timeline, share via DM due to security reasons. ^IK

@B_I_G__K_ On it. ^HS

@AmThyMaster Hey Master, share the M-Pesa code we check and advise ^JN

@MMwicarly our sincere apologies for the experience. Please DM us your account here we check and assist. ^MU

@kamjoro_ Jambo @kamjoro_ and sorry for this experience. Please check DM. ^WW

@kepherochieng Sorry @kepherochieng , please ensure you are on Safaricom mobile data to access the statement. ^DL

@humphrey_oj Hey humphrey_oj, yes already following ^JN

@Freddie_Njau Hello Freddie_Njau we are sorry about your dad’s stolen phone. Please note the police will assist wit the tracking. Unfortunately, tracking a phone without the IMEI number is difficult.^JG

@nimrodszn please check DM . ^DL

@nakoli_omwodo HI Nakoli, we are sorry for the inconvenience. Kindly DM your account number and the issue at hand so that we may follow up. ^ES

@KisangJanet Hi @KisangJanet we are on it..^RA

@zenakarim_k We have initiated a reversal and we shall notify you once complete. Apologies. ^ES

@muriithionX Hi @muriithionX on it. ^HK

@zenakarim_k Hello Zena, allow us to respond shortly on DM ^JN

@nitaomoka Jambo @nitaomoka, apologies for this. We have responded via DM. ^WW

@virginia_kilaa Hello Virginia_kilaa, sorry about that. Kindly share with us the M-PESA transaction code via we check and advice. ^JG