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@PatraShraddha24 Hi Shraddha, it seems you have a concern. Could you please provide more details about the issue and share your registered mobile number via DM? This will help us assist you further.

@bujjithecar Hi, we’re sorry to hear that the captain canceled your ride and did not fulfill his duty. Please share your ride ID and registered mobile number via DM so that we can assist you further.

@maneesh058 We look forward to serving you again and ensuring a seamless experience. Please feel free to reach out to us if you need any assistance. (3/3)

@maneesh058 Additionally, necessary corrective measures are being implemented to avoid such incidents. Customer comfort and convenience are our highest priorities, and we are fully committed to delivering the best possible service. (2/3)

@maneesh058 We would like to inform you that your concern has been resolved. The needful has been done, and we have processed your request. Please know that stern action has been taken against the captain for his unprofessional conduct. (1/3)

@AnupamGANGWAL We are also implementing additional measures to prevent similar incidents in the future. We appreciate your understanding, and if you require further assistance, please don't hesitate to contact us.(2/2)

@AnupamGANGWAL At Rapido, customer safety and respect are our top priorities. As discussed over the call, we do not condone any inappropriate behavior from captains, and the captain in question has been suspended.(1/2)

@anishsin7799 As discussed over the call, we have taken your feedback regarding the assistance into consideration. Additionally, we have implemented extra measures to prevent similar incidents in the future. If you need any further assistance, please feel free to reach out to us.

@ehteshamchand @ehteshamchand, Please rate your last interaction with us here

@SaiyedAiyub3 We regret to inform you that our attempts to reach you over the phone were unsuccessful, and it seems you may be currently occupied. Please inform us of a suitable time to schedule a callback.

@RahulJA17149437 Unfortunately, our attempts to reach you on the call were unsuccessful. Could you let us know a good time to get in touch with you?

@ajay1164 It appears that you might be occupied at the moment, as our attempts to connect with you via phone calls have gone unanswered. Could you please provide us with a convenient time to schedule a callback via DM?

@bhaaskarmitra Hi Bhaskar, we sincerely regret that the captain demanded extra money. Please connect with us via DM with your ride ID details and registered mobile number so that we can assist you further.

@shainz_dhn Hi Naaz, we understand your concern regarding the refund process. To assist you better, please share your registered mobile number via DM so we can look into this matter and provide you with the necessary support. Rest assured, we are here to help!

@madhusudan_2003 Hi Madhusudan, we are saddened to learn that your concern was not addressed appropriately. Please elaborate more on your concern along with your registered mobile number via DM so we can assist you further.

@Absksethji @TheOfficialSBI @UPI_NPCI Hi Abhishek, we are sorry to learn that you are facing an issue using your recent booking. Could you please help us with your registered mobile number via DM so we can look into it and assist you promptly?

@duttasploit @duttasploit, Please rate your last interaction with us here

@Myself_ahmad_ Hi Maaz, we are saddened to know about the captain's denial to drop you at your preferred destination. This is certainly not the service we intend to provide. Please allow us some time to work on your concern, and soon we will get back to you with an update.

@777Gautam Hi Ramesh, we are saddened to know about the captain's denial to provide you with a ride. This is certainly not the standard we aim to uphold. Could you please help us with your registered mobile number and ride ID via DM so we can assist you further?

@maneesh058 Hi Maneesh, we are sorry to hear that you paid for your ride more than once. Kindly allow us a little time to look into your concern, and soon we will provide you with an update.