Whether it’s hand-cut, fresh, fried, or frosted, food is with us through so many special moments. Which made us wonder: If food could speak, what would it have to say about it? #SincerelyFood #SincerelyRandalls

@glenn_deshields Oh no, Glenn!! We are very sorry you had issues with redemption, and we would like to assist you further. Please DM us with your account email, phone number, a picture of your receipt, and offer details. Thank you in advance.

@jukeboxkatie We are truly sorry to hear about your experience. Could you please direct message us and provide us with the store location? If you would like a follow-up, please provide us with the best phone # and email address to reach you. Thank you.

@JamesRhykers We're sorry you've had issues using your gift cards! If you've spoken with our Gift Card Department and have a case number, please DM us with the case number and the e-mail address and phone number on your account. If you haven't, please call 1-877-723-3929 (select prompt 4).

@C_Hall1 Hello Clifford, thank you for reaching out, your comments have been shared with our Risk Management Team for review.

@AnnaDsays Thanks for the location and your e-mail address! We'll share them with our team and someone will reach out to you as soon as possible. In the meantime, if you have any other concerns, feel free to let us know.

@AnnaDsays Oh, no!! We are very sorry to hear about your disappointment with the quality of frozen chicken purchased!! Please DM us with store location, as well as your best email or ph#, so proper leadership can follow up with you directly. Thank you in advance.

@MattMye88838774 Sorry to see this Matt! We'd like to follow up with you about this. Can you please DM us your email and phone number linked to your account, the date of transaction, and your best contact information. Thank you in advance!

@cecridgway This isn't the quality we aspire to provide and would like to share this with Store Leadership for further review. Can you please DM us the address you visited, along with your contact information if you would like a follow-up? We look forward to hearing from you.

@moe_the1st We apologize you are experiencing issues on the website! Please clear history, cache & cookies, restart your browser and device to troubleshoot. Is this happening also on the mobile app? If issues persist, please DM us for assistance with your email & ph#. Thank you.

@moe_the1st Please send us a DM with your email and phone number linked to your account. Thank you.

@TheDGAllen We're sorry to see that you were not only disappointed with the service you received, but with the food as well, D.G. We've shared your experience with the Store leadership for their review, and we'd like for them to follow up with you. Could you DM us with your contact info?

@cecridgway Someone's excited for Halloween! 😉 👻 These cookies may not be out yet, but we would be happy to look into this for you. Please DM us your store location, and if you are looking for a specific image on the cookies. Hope to hear from you soon!

@anhez_s Auww, Ana! We love you too. 💖

@ShotVegas We are so sorry to see this! Please send us a private message with the store location and your best contact information so our team can follow up with you ASAP! Thank you.

@QueenShay_1986 We're sorry to see this, Shay. This isn't the experience we want to provide our customers and want to share this with the appropriate teams. Can you please DM us the email and phone number associated with your account, along with your order number? Thank you.

@LaBritt Thanks for letting us know about the dates. Would you please let us know if this ad is for the store at 5311 Balcones Drive or 8040 Mesa Drive? Thanks!

@BombCityBastard HI there Nathan! Please DM us with the store location you visited. We can call them and ask if anyone found anything!

@DavidPArmijo1 David, we're sorry to hear this. Please send us a Direct Message with the store location zip code or address. We would like to share this with our proper teams. Thank you.

@robtdj2 We apologize for any inconvenience this may have caused! Please confirm the Randalls store location to see if we can be of any further assistance and DM us your contact information if you would like to get in touch with the Store Director regarding this. Thank you in advance!