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@fwyburd Hi, we're sorry to hear that you're facing issues dealing with us. Please could you send us a DM (to @Pru_UK) with further details of your ongoing experience and we'll follow this up with our customer service team and help where we can. Many thanks

@AshtonTurnbull_ Hi Ashton, we're sorry for the experience you've had when contacting us. To allow us to follow this up, please could you send us a Direct Message with your policy/plan number, together with your preferred way our customer service team can get in touch. Many thanks

@sarahlsmith23 Hi Sarah, our DM has not been delivered, so please could we ask you to send us a DM to @Pru_UK and we'll follow this up and help further. Many thanks

@sarahlsmith23 Hi Sarah, we're sorry for your loss and for the problems you've faced in dealing with us. We've sent you a DM separately and we'll help to move this forward for you. Many thanks

@LindaTonge Hi Linda, we've received your message and we're now working with our customer service team on this. We'll also reply to your message separately. Many thanks

@shaunwithana Hi Shauna, we're sorry to hear about your ongoing experience. We've received your DM and we'll follow this up with our customer service team to ensure your requirements move forward as quickly as possible. Many thanks

@JudithHaire Hi Judith, we're sorry your call ended unexpectedly. We've just replied to your DM and we look forward to hearing you and helping to arrange for a call to be made. Many thanks

@sheffield_ifa Hi Mr Shah, we're sorry if you've needed to chase us for an updated position. So we can follow this up and help move matters forward for you, please send us a Direct Message with further information, for example the policy or plan number for your client(s). Many thanks

@WadeyRed Hi, we're sorry you're unhappy with the handling of your request and the timescales provided. To allow us to look into this in more detail, please send us a Direct Message (DM) with the policy/plan number, together with your preferred way we can get in touch. Many thanks

@SilveryMane Hi, we apologise for the delays you've experienced and the poor impression this has given you. We've followed this up and contact will be made with you as quickly as possible. Many thanks

@loveswimnbubble Hi, we're sorry for the problems you've encountered. If you could send us a Direct Message (DM) with further details of the lasting PoA you hold, together with your preferred way we can get in touch, we'll move this forward with our customer service team. Many thanks

@JayTee3k Hi, sorry to hear you are having issues with our document facility. Please could you send us a Direct Message (DM) with some further details, including your policy or plan number initially to help us get your query to the right place.

@SusyQ1111 Hi, thanks for getting in touch, we're sorry you've needed to contact us again. We have passed the details you provided previously to our complaints department asking that someone makes contact with you urgently. Kind regards

@sheffield_ifa Hi Mr Shah, thank you for coming back to us and we're keen to help, as well as looking into your experience in more detail. To allow us to do so, please could you send us a DM with further details about your client. Many thanks

@DawesMalco9302 Hi Mr Dawes, we'd like to follow this up and to allow us to do so, please could you send us a Direct Message (DM) with some further details, including your policy or plan number initially. Many thanks

@SusyQ1111 Hi, thanks for getting in touch and we're sorry you've not heard back from us. To allow us to follow this up with the teams involved, please could you send a Direct Message with some further details, including the best way we can get in touch to move this forward. Many thanks

@trudiew @mandgplc Hi Trudie, we're sorry to read about your recent experience and we'd like to help. Please could you send us a Direct Message (to @Pru_UK) with your policy/plan number, along with your preferred way our customer service team can get in touch to resolve this for you. Many thanks

@SilveryMane Hi, we're sorry you've not received a reply to your email from 21 October. We've followed this up with our complaints team and they will be in touch with you as quickly as possible. Many thanks