The phone lines have been repaired and are back on! If you need to reach us, feel free to call us as usual - our support team is available 24/7 to help.

@chpugh1 Hello Chris, we are sorry to hear you are experiencing issues with your home charger. Please DM us with your email address and your full address including postcode. Once we have this, we will be sure to assist. Many thanks, Pod Point

@pmk32354857 Hello, thanks for getting back to us. Your case was raised on 8th Feb, 3 working days ago. The Customer Support Team are aware and will respond as soon as possible. Many thanks, Pod Point

We seem to be having issues with our phone lines at the moment but we're working hard to get everything up and running again. Until then, if you need any help, please use the contact us form found here within our help centre:

@mckenz1e Hi there, we can confirm that our phone service provider are experiencing issues and we are working with them to resolve this ASAP. We are sorry for any inconvenience caused. In the meantime you can contact Support here -  Many thanks.

@pmk32354857 Hello,  As previously requested, please could you DM us the email address associated with your account and we will look into this for you. Many thanks, Pod Point

@pmk32354857 Hi there,  Thank you for getting back to me with this. I have referred your case to the relevant team who will contact with you in due course to discuss the next steps.   Many thanks, pod Point

We believe EV charging should be simple, fast, and available to all. As the first company in the UK to install over 250,000 chargers, we’re proud to be leading the way in making electric vehicles more accessible than ever by powering over 5 million miles everyday 🚗

@PC1611 Hi Paul, Thank you for reaching out, please can you DM us for the full postal address and your email address so we can look into this for you. Many thanks  Pod Point.

@PC1611 Hi Paul, Thank you for getting in touch. Please DM us your full postal code and email address and we can look into this for you. Many thanks  Pod Point.

@nigel_lawrence1 Hi Nigel, This charger is currently awaiting maintenance, so it has been removed from our app. This is to prevent customers from travelling specifically to use this charger. As soon as the charger is back up and running, it’ll be added to the map again. Many thanks  Pod Point.

@mellymeluk Hi, Thank you for reaching out to us. Moving forward we will be removing this function from the app, so you do not need to worry that you cannot add your car, this does not affect the functioning of the app, or how your car will charge. Hope this helps! Many thanks Pod Point

@Rob_Stoke Hi Rob, Thank you for reaching out to us. Currently, we do not have a "refer a friend" programme in place. However, we will pass your suggestion on to the relevant teams. Many thanks  Pod Point.

@00zampa00 Hi Gary, Thank you for reaching out to us. Workplace chargers are set to private, and your name has to be added to an individual access list. The workplace itself manages this, as they are the owners of the charger. Many thanks  Pod Point.

We’re thrilled to be the first company to trade energy in the wholesale market under the new P415 regulations🔌 But what does it mean? In short, it’s a win-win-win for us, our customers, and the Grid! Find out more here:

@leftcheats Hello Edson, Thanks for getting in touch. We would suggest reaching out to our Sales Team for a quote. You can reach them on 02072474114. We hope this helps. Many thanks, Pod point

Why order our award-winning Solo 3S home charging system? 🌞It’s solar compatible 5️⃣It comes with a 5-year warranty and standard installation included 🤖It’ll future-proof your home 🔧It’s safe, secure, and reliable 🏎️It’s compatible with all EVs

@jonpain Hi Jon, Thank you for reaching out to us, please can you DM us with your full name, email address and postal address and we can look into this for you, alternatively you can call our Customer Support team on  02072474114.  Many thanks Pod Point.

@DocEvil666 Hello Robert, thanks for getting in touch. We have removed Tina-Eban from the app as it is currently with our Technical Team for repairs. We remove the charger from the app in cases like this to prevent customers travelling to them. Many thanks, Pod Point