Paystack Support
@PaystackSupport
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Official support for @paystack! Helping African merchants accept payments from anyone, anywhere in the world ❤️💪🏿
Joined January 2018
Hello team, you can now check what business debited you when you receive a debit alert that simply has PAYSTACK as the narration. Look up the details of your transaction at ❤️
🚀 Have you ever received a Paystack debit alert for a transaction you don't recognise? Say hello to Transaction Lookup, a new tool that helps you quickly look up which business debited you.
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@designerrapheal Hi Rapheal, we are sorry to hear of this experience. We just sent you a DM. Kindly respond so we can assist further.
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@olabisiajibola4 Hi Temitope, thanks for reaching out. Kindly send us a DM with the details of the debits you are receiving so we can assist appropriately.
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@VictorElera3 Hi Victor, thanks for reaching out. Please send us a DM with the details of your business so we can look into this for you.
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@pozadkey Hi Oluwadamilare, we are sorry to hear this. Kindly send us a DM with your transaction information so we can assist appropriately.
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@nosagarrick Hi there, we've responded to your DM and sent you an email now. We'll share an update with you via email as soon as we have one.
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@ovievanessa_ Hi Vanessa, we are sorry to hear this. Please reach out to your bank to update the phone number linked to your account so you can receive the OTP to complete your transaction.
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@KelvinEbuka10 Hi Kelvin, thanks for reaching out. Kindly send us a DM with details of your business so we can assist appropriately.
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@psalm23ent @paystack Hi there, we're sorry to hear about your experience. Please note that value is given by the merchant, not Paystack. Kindly reach out to the merchant with a copy of your receipt and they will rectify this right away
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@mae_explore @KadunaResident Hello Mawee, we're sorry to hear about this. Kindly send us a DM with the debit alert you received so we can look into this. You can also look up which merchant charged you at
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@StableFollowers Hi there, thanks for reaching out. We've responded to your DM now. You can request for a portion of your payout before they are due to be settled using the Payout on Demand Feature. Please see this article for more information on the feature :
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@StableFollowers Hi there, thanks for reaching out. We've responded to your DM. Kindly let us know if we can help with anything else.
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@StableFollowers Hi there, thanks for reaching out. We've responded to your DM. Kindly let us know if we can help with anything else.
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@chessinslums Hi team, thanks for reaching out. We just sent you a DM. Kindly respond so we can assist appropriately.
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@destinygrt4 Hi Destiny, thanks for reaching out. We've responded to your DM. Please respond with the requested information so we can assist appropriately.
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@chance3101 Hi there, we sent you a DM yesterday. Kindly respond to our DM with the requested details so we can assist appropriately.
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@abisoyeajanaku Hi there, we've responded to your DM now. Please let us know if you need help with anything else.
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@omerihe Hi Okoye, thanks for reaching out. Kindly respond to our DM so we can assist appropriately.
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