Patient Advice and Customer Experience at BHR
@PTEXPBHR
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Patient Experience,Volunteering,PALS and Complaints are collectively known as Patient Advice and Customer Experience #TeamPACE. Open Mon to Fri 9am - 5pm
Queen's & King George Hospital
Joined March 2018
Recently, Debbie and I visited the Sight Support Group in Redbridge. Members of the group shared their experiences of visiting our hospitals highlighting their challenges. We left feeling more informed & motivated to help raise awareness in our hospitals. Watch this space....
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In a touching gathering, our volunteer team was honored to congratulate Dr. Wajiha, who has traversed an inspiring journey from volunteer to SHO in Neurosurgery. We wish Dr. Wajiha the very best successes going forward and we are very honored as a service.
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A note from a patient on Bluebell B! When collecting the FFT forms, we found this note left by a patient. There are only a few word, but they are very powerful! ❤️❤️ Thank you to all the staff that helped support this patient!
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Deaf Awareness packs have now been redistributed on all inpatient areas at QH & KGH. These can be found in your patient experience trolleys/areas. Any questions or queries, please e-mail us on bhrut.patientexperience@nhs.net Thank you 🙂
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Thank you Charity Team. For donating knitted twiddle muffs to the Patient Experience Team. This will make a difference to our dementia patients on our wards.@SupportHospital
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Meet some of our 'Pets as Therapy' dogs !!! Rodney & Katashi have been visiting our children's wards 🐾🐾
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Here's a sneak peek on what the Voluntary Service's Team have been up to...
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Well Done Tropical Lagoon!! 🥳 Amazing to see some positive comments from our patients completing the FFT forms. A big thank you to all the staff on Tropical Lagoon for making this happen 💙💙💙
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Patient Experience on Harvest B! A big thank you to all the staff on Harvest B for their Patient Experience area, all this information is available to patients and visitors as they first walk into the ward! Thank you for always keeping this area update to date and fully stocked!
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Next week, we will be delivering some British Sign Language lanyards & communication cards to our local Deaf club to thank them for their ongoing support. They will be available at Queen's and King George Hospitals, St. George's Wellbeing Hub and the Barking CDC, very soon 🙂💙
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The Patient Experience Facilitators have had a re-shuffle of their Clinical Care Groups for 2025. Please see below who will be covering your area. If you are in need of immediate support, please contact them on: Emma - 3066, Callum - 3066, Julie - 2288
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RT @CallumOubridge: REMINDER: All @andysmanclubuk are closed tonight and will reopen on 6th January. If you need someone to talk to please…
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From the Patient Experience & Voluntary Services Team 🎅
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Tropical Lagoon's Feedback Wall for Children and Young People! What a creative and fun way for children and young people to be involved in talking about their experiences while on Tropical Lagoon!
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Carers Relaunch💜 We are excited to announce we have relaunched the unpaid carers project across all areas at King George's and Queen's Hospital! In your wards Patient Experience Trolley's you will find all the documents needed to support unpaid carers when visiting our Hospitals
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A Festive Thank You For Our Volunteers 🎅☃️ A big thank you to the anonymous patient who gifted two boxes of chocolates to our volunteers to say thank you for all the work they do 🙂 Christmas really came early!
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Sahara A bring Christmas to the Ward!🎅⛄️ Thank you to the staff on Sahara A for getting patients involved in making handmade in decoration for there Christmas tree! They look amazing!
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RT @CallumOubridge: Andy’s Man Club flyers and cards are now available in the MacMillan Information Office at Queen’s Hospital. Thank you…
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