OLG (Inactive)
@OntarioLottery
Followers
161
Following
17
Statuses
63
@OntarioLottery is now @OLG_CA. Follow us there for all things OLG.
Joined January 2022
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@GeorgeStroe3 Hi George, Please feel free to reach out to our Player Services team at 800-387-0098 and we are happy to help with your account setup!
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@almanzuni19885 @OLG_CA Hi Almanzuni, We are sorry to hear that there has been some kind of delay with your banking verification. Please contact our Player Services Team as they are the best team equipped to help with your inquiry. Their toll free number is 1-800-387-0098.
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@Bony_Stankins @petrocanada Hi Tony, sorry to hear that you are having trouble cashing in your lottery ticket. OLG retailers are sometimes not guaranteed to have the cash off-hand when trying to redeem your ticket. Please call ahead to your local OLG retailer to ensure the they have the cash available.
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@ChefSamGlass Hi Sam, If you continue to run into this issue please reach out to our Player Services team at 800-387-0098 and we are happy to help!
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@Sandra_Cole44 @CTVToronto Hi Sandi. We are more than happy to address any of your concerns. Please call our Customer Care Team at 1-800-387-0098 so we can assist.
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@june76094166 Hi June, you can scan them online. There is an APP for that. Please call us if you would like assistance with this!
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@Jashknapp Thanks for letting us know Jash. Please chat in on or call Customer Care at 1-800-387-0098 and we’d be happy to help you!
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@DaleGareau Hi Dale, Please reach out to our Player Services team at 800-387-0098 and we are happy to assist further.
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@theWinhunter Thanks for reaching out Anthony! Every retailer is expected to pay prizes up to $50. We suggest calling a larger retail location that sells lottery first before going to make sure they are able to pay out your prize amount.
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@Benefits_SOB Hi Shawn! We're sorry to hear you're having problems. Private internet gaming operators such as theScore Bet are under the conduct and management of iGaming Ontario. As such, we suggest you raise your concerns with them. Here is the link to their site:
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@rkwok7 We can understand why this would be frustrating for our players but we can assure you that OLG does not charge cash advance fees.
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@rkwok7 We are still working with our business partners to confirm why this is occurring and doing everything we can to resolve and/or update our Direct Pay process.
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@raptgifts Hi there! Can you please send us a DM so we can get more information please? Thank you!
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@Saucen_hardbruh They would scan it using the lottery terminal, However if they are having difficulty ask them to reach out to us we can help them with that.
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@muttman3420 Yes we are aware of the issue and it is currently being worked on. We apologies for any inconvenience this may be causing.
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@Happyda73176532 Our policy states OLG staff cannot purchase or play any OLG product. Family members are permitted to purchase tickets; however, any wins will fall under OLG’s Related Party/Insider Win Policy. More info is available on our website:
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