OSF Support
@OSFSupport
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Following
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User support for the @OSFramework. You can also reach us by email at [email protected]. Check the status of our services at https://t.co/UoyT9ytyVB.
Charlottesville, VA
Joined October 2017
@psi_filipe @OSFramework Hi Filipe, Happy to help! Can you write to support@osf.io with the email address and full name of your account? Once we have your information we will sort out this problem for you.
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@gr0ssmann @OSFramework Hi Max, your account and preregistration are now live again! We apologize for the inconvenience. If you or anyone else has their account deactivated in our spam-fighting efforts please get in touch with Support@osf.io and we will investigate!
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@Ludwig_Mareike @OSFramework Hi Mareike, I was able to track down what was happening with your profile. We have reactivated your account and you should be all set! Please email (Support@osf.io) us if you have any questions!
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@MarioBaldassari There is not currently a "project mailing list" feature. We have been discussing this request and will be exploring ways that we can help you communicate with your collaborators soon. Write us at support@osf.io if you'd like to add any specific feature requests.
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OSF is experiencing some issues with file upload and access. We expect to have it back up and running very shortly.
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@GGCanto @OSFramework Hey, Giulio. We are indeed experiencing some issues with file upload and access. We expect to have it back up and running very shortly.
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@krishectors @OSFramework Thank you for contacting the OSF support team! It looks like your account was caught in our spam filter. I'm sorry for the inconvenience. I've removed the flag from your account, so you won't bump into this issue again. Your account and material should be active again!
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@sTeamTraen the project, also doesn't appear to have any files associated with it either, which would explain the empty zip file!
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@sTeamTraen Hi Nick, It looks like ( is an OSF project the registration can be found here: It doesn't appear there are any files associated with the registration. Let us know if you have any questions!
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@Simazhi @OSFramework I promise they won't disappear, but unfortunately users getting flagged is a consequence of spam filters being on high alert. We've released several new mitigations over the last few months to both be better about catching bad actors and not having real users effected.
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Conducting research is hard, the platform you use shouldn’t be. Help improve the registration process on OSF by completing a brief 10-minute study at any time that works for you. 📄 Instructions: 👉 Take the study:
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@EPronizius Hi, Ekaterina. Services should be back up and running, though we're still monitoring some issues. Let us know if you have any problems.
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@LoraKlatt There currently is not a feature for relocating the file storage for OSF Projects. If you send us a note at support@osf.io we can try to find some alternative ways to help.
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RT @OSFramework: (3/3) If you are interested in helping your community adopt the OSF in their native language please contact us or fill out…
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RT @OSFramework: (2/3) Big thanks to our translators: @RissyMWesonga, @johnte_upgraded, @brendaksoni, @bonface405, @jerono7_gladys, Ashraf…
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RT @OSFramework: (1/3) Karibu! Our Getting started on the OSF guide in Swahili is now up on our support site! We now have getting started g…
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RT @OSFramework: (3/3) If you are interested in helping your community adopt the OSF in their native language please contact us or fill out…
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RT @OSFramework: (2/3) Special thanks to our proofreaders @Xenia_Sch and @aufdroeseler! Check out our translated support center where we no…
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