Nythera
@Nythera_AE
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I'm a Half-Dragon Void Mage who loves sleep. I also happen to be the Support Lead for Artix Entertainment. Nice to meet you! ^_^
The Void
Joined February 2011
RT @Nightwraith_ED: EpicDuel should be back online. Not 100% sure what caused the outage, but the server appeared to stay online (there wer…
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Hi everyone! The Choose your Bonus page for AQW has been fixed! You can go get your bonus packages now. 😊
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When contacting support, please be aware that we are a small team and it can take 2-4 business days (sometimes longer) to respond, so please be patient. Also DO send us all the info we need and DO NOT send more than one ticket or spam, as that causes confusion and delay. Thanks!
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Just talked to the devs and this issue will be fixed in the next client update next week. Thank you all for your patience while this issue is being investigated!
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From @CaptRhubarb - AQW game servers in Singapore (Yokai and Gold Dragon) will be offline for maintenance sometime today for up to 12 hours or less. We are sorry for the inconvenience, please use another server until they are up again. Thank you so much!
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@DejairSouza8 @HeroMart @Alina_AE @ArtixSupport @ArtixKrieger Hello! It looks like you have two separate issues - you opened a dispute for your HM order and your AQW account is disabled for rules violations. Please respond to your ticket #386762 that I just replied to as having multiple tickets open causes confusion and delays. Thank you!
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Please read if you have a HeroMart Pre-Order!
With the holidays behind us! This is your last chance to grab the 20th Anniversary Bundle or Buy3Get4th Free Deal! Leaving on Jan 16 at noon EST. With a record-breaking amount of orders, The team is hard at work packing! Fulfillment delays & Updates:
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Here are more tips that will help us help you faster! When contacting us via choose account recovery - NOT privacy info removal. That is for players who want us to delete their accounts/private info, not to update your account email or unlink an account.
PROTIP - when filling out the contact form via after choosing Artix Account, please provide your Artix Account login email or name, NOT your game account name. You can include that in the description. This really helps support find the correct account!
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PROTIP - when filling out the contact form via after choosing Artix Account, please provide your Artix Account login email or name, NOT your game account name. You can include that in the description. This really helps support find the correct account!
That thank you code from Artix pic was real. Player Support got 700+ on how to redeem Artix Points? So we wrote you a guide! Battle on! #artix #aq3d
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ATTENTION - Due to Hurricane Ian affecting Florida as early as 9/27/22, Artix Support tickets for all games and HeroMart will be delayed until all team members are able to safely access the Internet again. We appreciate your patience and understanding due to this, thank you!
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Hello everyone! This is a friendly reminder - if you need to contact @ArtixSupport, please do not spam your ticket, update it multiple times or open multiple tickets as this causes delay and confusion on our part and prevents us from responding to you as a soon as we can. Thanks!
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RT @HeroMart: Dungeons & DoomKnights 8-bit "zeldavania" is now available as a ROM for your favorite emulator. You can get this eco-friendly…
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@alvinaville2 Hiya! I am sorry, I don't check Twitter often and just got back from vacation, but I am truly honored and you are an amazing artist! Life is too short to hate, which is why we focus on more positive things! :)
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RT @HeroMart: Attention, Brazilian Shoppers: We want to make sure your orders get to you safely, please follow these steps to ensure succes…
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Hi there! Some quick info - if you received a mute or ban in AQ3D, you receive an email notification, which are getting updated soon. Unfortunately some email providers like Gmail stick our emails in the promo folder and not your normal inbox, so please check there too. Thanks!
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