Citizens Advice Northumberland
@NorthumbrianCAB
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Citizens Advice Northumberland is the place to come for free, confidential advice and information on a range of topics.
Northumberland
Joined August 2011
It’s important to know what happens if you can’t pay your water bills and what help is available to you. ✅ You might be able to get support if you’re on benefits. Here’s what you need to know ⤵️
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💬 Need advice? Our free and confidential webchat service is here for you! Whether it’s money, debt, or general advice, we’re just a click away. Start chatting today 👉
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📷 Got questions about your UK eVisa or need help navigating the system? We're here to help! Get expert support through our eVisa service: T: 0808 278 7944
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Your Universal Credit payments might be reduced if you’ve: ➡️ Earned more from work ➡️ Been overpaid on your benefits ➡️ Been sanctioned We can help you understand what this means and what steps you to take. Find out more: Call us free 0800 144 8 444
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💳 Facing issues paying your credit card? There’s things you can do to improve your situation. Our advice can help you ⤵️ Contact our Money Advice Team on 01670 339960 or Text DEBT to 81400
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❗More people falling into energy debt, and it’s hitting disabled people the hardest. Read the blog ⤵️ Contact Us E: energy@citizensadvicenorthumberland.org.uk T: 01670 339749
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🚨 We're Hiring: Help to Claim Adviser! 🚨 As a Help to Claim Adviser, you'll support individuals to navigate Universal Credit claims, offering guidance via phone, email, and web chat. More info: 💻
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🌟 Join Our Team as a Community Advice Session Supervisor! 🌟 ✨ What we’re looking for: ✅ A strong team player with excellent people skills ✅ Highly motivated and detail-oriented ✅ Thrives in a busy, dynamic environment Find out more: 💻
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💼 We're Hiring: Money Advice Caseworker! 💬 What you'll do: ✔ Deliver advice via phone, face-to-face, and webchat ✔ Manage a caseload and meet targets ✔ Work to high quality standards 📅 Closing date: 9.00am Tuesday 04 February 2025 More Info: 💻
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If you're self-employed, don't forget to submit your online tax return by 31 January to avoid having to pay a penalty fine. Need tax advice? Our website can help ⤵️ Contact us: T: 0808 278 7944 W:
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There are schemes available to help with the costs of making your home more energy efficient including boilers and insulation. Find out more ⤵️ Contact us: W: E: energy@citizensadvicenorthumberland.org.uk T: 01670 339749
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📺 Do you know which electrical appliances cost the most to use? We’ve got you covered ⤵️ Contact our Energy Team for specialist advice! W: E: energy@citizensadvicenorthumberland.org.uk T: 01670 339749 #EnergySaver
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💡 If you’re on a prepayment meter and run out of temporary credit, explain your situation to your supplier as soon as possible. Read more ⤵️ Contact our Energy Team E: energy@citizensadvicenorthumberland.org.uk T: 01670 339749 #EnergySavers
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🔥 If you need somewhere to stay warm this winter, ask your local council if they have information about nearby ‘warm spaces’. These are public places that anyone can use to stay warm - for example a community space like a library. Find out more ⤵️
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🔍 Looking at switching your energy supplier or tariff? You’ll need to know what tariff you’re on and find a new one that will work for you. We’ve got advice that will help ⤵️ Contact us E: energy@citizensadvicenorthumberland.org.uk T: 01670 339749
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Something wrong with an item you’ve bought? You’ll have legal rights if the item you bought is: ➡️ Broken or damaged ➡️ Not fit for purpose (unusable) ➡️ Not as advertised You may be entitled to a refund or replacement. Check your consumer rights ⤵
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⚡You could be entitled to additional support from your energy supplier. Find out if you’re eligible for the Priority Services Register ⤵️ Contact our specialist Energy Team E: energy@citizensadvicenorthumberland.org.uk T: 01670 339749
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✨ Want to gain new skills and make a difference this year? We have a range of volunteering opportunities: ➡️ Giving information and advice ➡️ Supporting research and campaigns ➡️ Reception and client support Find out more⤵️
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⚡ Worried about your energy bills? There are things you can do. Speak to your supplier if you’re struggling to pay - they can help with a solution. Check our advice for more ⤵️ Contact us E: energy@citizensadvicenorthumberland.org.uk T: 01670 339749
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🛠️ Your landlord is usually responsible for repairs to the structure, heating and gas safety in your home. Find out what their responsibilities are and what they must repair ⤵️
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