NetatmoSupport
@NetatmoSupport
Followers
5,768
Following
1
Media
11
Statuses
8,046
Need help for your @Netatmo devices? We’ll answer your questions in English et en français from Monday to Friday 9am-6pm (UTC+2) or join our Community!
Paris, France
Joined May 2016
Don't wanna be here?
Send us removal request.
Explore trending content on Musk Viewer
Russian
• 1078442 Tweets
Putin
• 589603 Tweets
Rich Homie Quan
• 430952 Tweets
Cristiano Ronaldo
• 235509 Tweets
Argentina
• 222959 Tweets
Chiefs
• 151110 Tweets
Messi
• 149892 Tweets
San Marino
• 131006 Tweets
#GHEstreno
• 70526 Tweets
Linkin Park
• 62193 Tweets
From Zero
• 49058 Tweets
Bolivia
• 37630 Tweets
Mahomes
• 36840 Tweets
مانشيني
• 36249 Tweets
Lamar
• 33809 Tweets
سالم
• 31994 Tweets
Chester
• 31188 Tweets
Di María
• 31158 Tweets
Emily Armstrong
• 23496 Tweets
De Paul
• 20267 Tweets
Vargas
• 19542 Tweets
Travis Kelce
• 16239 Tweets
Colin Gray
• 13064 Tweets
National Anthem
• 12482 Tweets
Derrick Henry
• 11123 Tweets
Fideo
• 10850 Tweets
The Emptiness Machine
• 10378 Tweets
Pinned Tweet
Need help for your
@Netatmo
devices? We’ll answer your questions in English et en français from Monday to Friday 9am-6pm (UTC+2)
223
6
25
@mastayogo
Hi, thank you for sharing your enthusiasm for Homekit for the weather station with us, we appreciate it and we will take it into account 🙂
3
1
4
@SkunkGiu
@s7mar60
@turfogalop
@tougthug
@yannickval
@fred_LeBrun
@netatmo
Bonjour, Certains de nos services étaient temporairement indisponibles, nous vous prions de nous excuser pour la gêne occasionnée. Tous les services sont rétablis et vous pouvez à nouveau profiter de toutes les fonctionnalités de votre produit.
Merci pour votre patience 🙏🌈
1
0
3
@Hedonismus
Bonjour, La station météo n'est pas encore compatible HomeKit et nous travaillons actuellement sur ce projet
1
0
3
@Arno_NewYork
Hello, Welcome will soon be compatible with Apple Homekit, a pop up will appear in the Security app to inform you when the firmware is released 🙂
0
0
3
@Rodo83
Bonjour Rodo83, nous travaillons actuellement sur ce sujet. Très bonne journée. Netatmo support
3
0
3
@klwinkel
@EmbdenWouter
@pbleij
@JohansVisie
@netatmo
@JohnvanKrieken
Hello, yes you can see all your weather stations in the same app Netatmo weather.
2
0
3
@Homekitgeek
@aaron_pearce
@ktnrsvm
@mhlousek
@meeteve
Thank you for your messages, we appreciate receiving feedback from our users and we will take it into account, I have forwarded your message to our R&D team for discussion :)
0
0
2
@Gethin76
Hi Gethin, the doorbell is coming soon, we appreciate your enthusiasm for the product, I cannot give you a release date but rest assured we will inform you of the release and the price via our newsletter 🙂 Sign up on
Have a great day!
0
0
1
@blouik
Bonjour, merci de votre message. La situation est revenue à la normale. Vous pouvez à nouveau consulter les prévisions météo sur votre application Netatmo Weather. Nous vous remercions de votre patience et vous souhaitons une agréable journée 🙂
0
0
2
@eldon1950
Hello, thank you for your question, a day to about ten days worth of data can be stored, it depends on the number of accessories the main product has (weather station and its modules, relay and its thermostat and valves)
0
0
2
@digitalzimmer
Hello, thank you for your message, we are aware the interactions with IFTTT are not working properly at the moment, we apologise for the inconvenience. Rest assured our R&D team is currently investigating this situation.
1
0
2
@franzpisto
Hello Francesco, Apple Homekit compatibility for the Weather station is not planned for the near future but we appreciate your enthusiasm for this compatibility and we will take it into account 🙂 Sign up on to be informed of all news and re...
3
0
2
@laur80253
Bonjour, soyez assuré, votre première demande est toujours ouverte et les autres ont été fusionnées pour nous permettre de vous répondre plus aisément. Notre expert vous a apporté une réponse ce matin à 10h21. Merci de bien vouloir vérifier vos spams.
0
0
0
@maeool
@DunnOps
@robin_parisi
@Pr_Logos
@netatmo
Bonjour, merci pour votre question, la calibration automatique ajuste les mesures en relevant la concentration la plus basse de CO2 de la semaine, si celui-ci est inférieur à 400ppm, elle ajoute progressivement 25ppm par semaine (afin que ces 400ppm soient atteints),
1
0
2
@TeaKayB
@BiophiliacUK
@netatmo
Hello, thank you very much for your kind tweet! Your satisfaction is our priority and we're thrilled you appreciate our service 😊
1
0
2
@11Gray11
Hello, we appreciate your enthusiasm for Apple Homekit compatibility for the Weather station, we will let you know via our newsletter if the Weather station becomes compatible 🙂 Sign up on to be informed of all news and releases!
0
0
2
@dpwerd
Hello, thank you for your message, Homekit Secure Video for the outdoor cameras and the doorbell are coming out soon. About the alert zones, this is not planned at the moment but we appreciate your suggestion, I have forwarded it to our R&D team for discussion 🙂
2
1
2
@Kwl1966
Dear Kevin, you can set 2 welcomes in the same account but you cannot see the 2 lives in the same time
1
0
2
@lepetitchanoir
@Legrand
@netatmo
Bonjour, merci pour votre tweet. Une WebApp existe déjà :
Il vous suffit de vous connecter avec votre compte Netatmo depuis votre PC 😊Veuillez noter que certaines fonctionnalités ne sont disponibles que sur l'appli mobile.
1
0
2
@Scarfake57
Bonjour, nous apprécions votre enthousiasme pour le thermostat Netatmo et nous prenons votre demande en considération, nous transmettons votre message à notre équipe R&D pour discussion
0
0
2
@GregDewhurst
@netatmo
We provide our API for free so that developers can create a plug-in to integrate our products with any app, service or domotic system. This does not concern data on your Weather station. For more information, you can contact our experts here:
0
0
2
@osxdoc
Hello, this is not normal, thank you for sharing this with us, could you send me the station's serial number in DM ? We will investigate this :)
0
0
2
@colmsmyth
Hello, thank you for reaching out, rest assured we will help you resolve this, could you send your station's serial number and email in DM ?
1
0
2
@WGP_Chikiyo
@netatmo
Hello, thank you for reaching out, rest assured we will help you resolve this, could you send your device's serial number and email in DM ?
0
0
2
@GreavsieE17
@netatmo
Hello, due to an incident on our cloud provider network, some of our services were unavailable, we sincerely apologise for the inconvenience, most services are now restored and the situation should be fully resolved soon. Thank you
1
0
2
@Homekitgeek
Hello, the weather station is Homekit compatible, for full details read this article on our blog
The doorbell is coming soon 🙂 Stay tuned!
2
1
2
@ZeToOm
Hello, thank you for your message, we appreciate your feedback and take it into account. Your suggestion has been forwarded to our Research and Development team.
0
0
2
@derriennic
@ichabold
Bonjour, soyez assuré que nous allons vous aider à résoudre ceci, pouvez-vous envoyer le numéro de série de votre détecteur de fumée et email en DM?
1
0
2
@Davidha56
@TMillertown
@netatmo
Hello, you may be experiencing some anomalies with the weather station and indoor air quality monitor's data, we sincerely apologise for the inconvenience, our teams are working hard on fixing this as soon as possible.
2
0
2
@RafaCifuV
@Zigorvallejo
@WGP_Chikiyo
@netatmo
Hello, thanbk you for your feedback. As you know, you device is no longer covered by the warranty. If you wish to send your Thermostat for repair, we will be glad to assist you further by email.
Thank you for your understanding, have a nice day
0
0
2
@umrath
Hello, some of our servers were recently temporarily unavailable, we sincerely apologise for the inconvenience. Rest assured all data will be restored, it is being progressively uploaded.
0
0
2
@DarkSprouty
Hello, thank you for your message, 2 factor authentication is not available at the moment. Rest assured security is a priority for Netatmo and we appreciate your feedback on this point and will take it into account. Thank you for being part of the Netatmo community!
0
0
2
@EvitaTarin
Hi Evita, we will send you a new cable directly 🙂 please send your name and address in DM
0
0
2
@Thibautg16
@Mathieu_63
@netatmo
Bonsoir Thibaut, cela est due à un panne serveur indépendant de notre volonté mais nos ingénieurs ont travaillé la nuit pour résoudre la
0
0
2
@Shanekun
Hello Shanie, thank you for reaching out, kindly note that the Smart video doorbell can be installed only vertically. For more information, feel free to visit our website: Have a nice day!
1
1
2
@ProfessorFunky
Hi, this symbol means clouds, hail and storm, overall not a fun day forecasted, but let's hope for better weather tomorrow 🌞
1
0
2
@Jam_Penn
Hello, the Smart Doorbell is coming soon and will support HomeKit Secure video later on, we appreciate your enthusiasm for the product and we thank you for your patience, we cannot give you a release date but we will inform you on our social media pages 🙂 Stay tuned!
1
1
2
@maeool
@DunnOps
@robin_parisi
@Pr_Logos
@netatmo
et inversement si la concentration est supérieure à 400ppm, elle soustrait progressivement 25ppm par semaine.
1
0
2
@MarkusBlaschke
Hello, your suggestion has been our engineers team for discussion. Thanks for your enthousiasm about this feature.
Have a nice day 🙂
1
0
2
@GuanacoBE
Bonjour, notre équipe Shop revient vers vous dans les meilleurs délais pour vous proposer une solution. Merci pour votre patience, bonne journée
0
0
0
@AZingKh
Hello Amir, Homekit secure video for the Netatmo cameras is in development, we cannot give you a date but rest assured we will let you know as soon as it is released 🙂
0
0
2
@ze_portenawak
Bonjour, un correctif sera inclus dans la prochaine version de l'application Weather. Merci pour votre contribution 😉Bonne journée 🌻
0
0
1
@Davidcrno
Bonjour David, nous n'avons pas de têtes pour collecteur, les têtes Netatmo sont uniquement pour radiateurs à eau chaude, cependant votre installation peut être compatible avec notre thermostat, vous pourrez vérifier sa compatibilité sur
1
0
2
@AndreiGromek
Hello Andrei, Apple changed the Homekit layout in iOS13, products with multiple accessories (for example the camera which is also a floodlight) are grouped into one
0
0
2
@KrtNthny
Hi Kurt, we appreciate your enthusiasm for Apple Homekit compatibility for the weather station, we will let you know via our newsletter if the weather station becomes compatible 🙂Sign up for our newsletter on to be informed of all news and releases!
0
0
1
@Odilove_Luis
Hello Luis, thank you for your message, this means the thermostat has activated heating because a radiator valve in a different room is asking for the heating. For more information on the products and the icons, please download the user manual:
...
0
0
1
@GreenSpectator
Bonjour, merci d'avoir contacté Netatmo, nous allons analyser les données de CO2 de votre station afin de vérifier que tout fonctionne correctement, veuillez bien nous envoyer le numéro de série de votre station en DM
0
0
1
@ashton_klein
Bonjour, soyez assuré que nous allons vous aider à résoudre ceci, pouvez-vous envoyer le numéro de série de votre caméra en DM?
1
0
1
@Maxime00675041
Bonjour MAxime, en effet, les notifications arrivent avec beaucoup de délais. Nous travaillons sur la résolution de cette situation
0
0
1
@Robert_Norman
Hello Robert, yes, you can mention the serial number of the Main Weather Station also. Have a nice day!
0
0
1
@K_LiMero_80
Bonjour, Si vous venez juste d'installer les produits, la mise à jour du Thermostat et des Têtes Thermostatiques Intelligentes peut prendre jusqu'à 72h en fonction du nombre de modules connectés et de la qualité de la liaison radio entre le Relais et les modules.
1
0
1
@Aschi
Hello, thank you for reaching out. We confirm that we received your support request. Our Weather team will get back to you asap to help you. We appreciate your patience. Have a great one 🙂
0
0
1
@MickaelLloyd
Bonjour Mickaël, merci pour votre suggestion, nous transmettons votre message à nos équipes pour discussion. Notre priorité est vous offrir la meilleure expérience possible avec nos applications et nous apprécions votre retour 🙂
0
0
1
@IgorAntarov
Dear Igor,
May you please give us your Netatmo email account or your MAC address in DM
Thank you
0
0
1
@r3l3xx
Hello, thank you for your message, some of our services were temporarily unavailable, we sincerely apologise for the inconvenience. All services have now been restored.
Thanks for your patience. Have a lovely day 🙂
0
0
1
@klwinkel
@EmbdenWouter
@pbleij
@JohansVisie
@netatmo
@JohnvanKrieken
Hello, thank you for your messages, the maximum number of additional indoor modules per station is 3. To monitor more rooms, you can add another station or an indoor air quality monitor. However the indoor air quality monitor works on another app, the Healthy Home Coach app.
1
0
1
0
0
1
@okidoki99a
Hello, thank you for your message, we appreciate your feedback and take it into account. Your suggestion has been forwarded to our Research and Development team. Thank you for being part of the Netatmo community 🙂
0
0
1
@RafaMonge80
Hello, thank you for reaching out, rest assured we will help you resolve this, could you send your device's serial number and email in DM ?
0
0
1
@a_libotte
Merci à vous de faire partie de la communauté Netatmo Antoine :) Nous restons à votre écoute pour toute demande.
0
0
1
@Re_tail_R
Bonjour, le contenu est le même et le manuel multilingue, la seule différence sera la langue de la boîte, très bonne journée 🙂
1
0
1
@RafaCifuV
@WGP_Chikiyo
@netatmo
Hello, thanks for reaching out! As mentioned at the end of the email received, if you still need our assistance, you can reopen your ticket by replying to the last message, and the Technical Support team will do its best to get back to you as soon as possible.
0
0
1
@Kalle_Reunanen
Hello, thank you for your message, the API is not working properly at the moment, our R&D team is working on resolving this as soon as possible
1
0
1
@SDR_RRC
Our advanced heating algorithm (PID) automatically learns the thermal characteristics of your home and your heating system and can anticipate heating demands according to the setpoint temperature and the measured ambient temperature to reach and maintain the temperature setpoint
1
0
1
@GabKomarnicki
Hello, thank you for the update, we are happy to know everything is back in order! Have a nice day!
0
0
1
@andydinger
Hello Andy, this option is not available at the moment but we will pass your message to our Research and Development team. Your satisfaction is our priority and we appreciate your suggestions! Have a nice day!
0
0
1
@Wall1969Alan
Hi Alan, thank you for sharing this with us, your satisfaction is our priority and we are thrilled you're loving the camera 😊 Thank you for being part of the Netatmo community!
0
0
1
@carlosyrivero
Great! Should you need our help, we will be glad to assist you! Have a good one 😉🍀
0
0
1
@GiulioST
I cannot give you a date but I assure you we will keep you informed :) have a good evening
0
0
1
@Simesh
Hello, thank you for reaching out, rest assured we will help you resolve this, could you send your station's serial number in DM ?
0
0
1
@1950mchugo
Hello, some of our services are temporarily unavailable, our teams are working on it, no action on your part is necessary. The thermostat and the valves continue to regulate the heating according to the schedule:
1
0
1
@turfogalop
@MonguisA
Bonjour, certains de nos services sont momentanément indisponibles. Une correction est en cours, aucune action de votre part est nécessaire. Le thermostat et les vannes continuent de réguler le chauffage selon le planning:
0
0
1
@The_Commenting
Hello, thank you for your message, try calibrating the CO2 sensors:
If the situation persists, please send us your station's serial number in DM, we will help you resolve this
0
0
1
@HaroldNL
Hi Harold, I suggest you launch a manual calibration from the app in Settings > name of your Station> advanced> calibration, the CO2 levels should not be below the base level of 400ppm which is the outside air concentration
1
0
1
@nilseifert
Hello, thank you for your message. We have informed WeatherPro which provides the forecasts of the situation so they can resolve this as soon as possible. Thanks for your patience and have a nice day!
0
0
1
@Benjy61170
Bonjour, merci pour votre message, certains de nos serveurs étaient indisponibles, nous vous prions de nous excuser pour le désagrément. La majorité des services a été rétablie et nous mettons tout en oeuvre pour que la situation soit entièrement résolue rapidement.
0
0
1
@GlobeSkieur
Bonjour Jérôme, pouvez nous contacter en DM et nous allons vous trouver une solution. Très bon week end
0
0
1
@bordacchini
Ciao Sandro, confermiamo di aver ricevuto la sua mail. In seguito a un gran numero di richieste, i nostri tempi di attesa sono più lunghi del solito. La preghiamo di scusarci. Ci assicureremo che riceva una risposta il più rapidamente possibile. Buona giornata🙂
0
0
1
@p_a_k_a_l
@LaurentDKO
Bonjour, merci pour votre message, pourriez-vous envoyer le numéro de série de votre anémomètre en DM ? Même si le module n'est plus sous garantie, je peux vous proposer une solution :) Très bonne journée
0
0
1
@itwebdeveloper
Hello, thank you for your message, 2 factor authentication is not available at the moment. Rest assured security is a priority for Netatmo and we appreciate your feedback and will take it into account. Thank you for being part of the Netatmo community!
1
0
1
@limpasr
Hello, thank you for reaching out, rest assured we will help you resolve this, could you send your camera's serial number and email in DM ?
1
0
1
@a_libotte
Merci pour votre retour, nous avons mis à jour l'état du système sur notre assistance dès que la situation a été détectée
0
0
1
@Okcitane
Bonjour,
Nous apprécions votre enthousiasme pour la compatibilité Homekit avec la Station, nous vous tiendrons informé via notre newsletter si la station devient compatible avec Homekit 🙂 Inscrivez-vous sur pour rester informé de toutes nos a...
1
0
1
@stevebrazill
Thank you for being part of the Netatmo community and sharing this suggestion with us, we appreciate it and we are taking it into account.
0
0
1
@FollowGuiPoM
Bonjour, suite à un nombre important d'emails reçus actuellement, nos délais de réponse sont plus longs qu'habituellement. Veuillez bien nous en excuser, un de nos experts techniques revient vers vous rapidement 🙂 très bonne soirée
0
0
1