#empathy is the key to better care. Good communication skills help staff to acknowledge patients’ views & feelings, express concern, understanding & willingness to help

You cannot drink from an empty cup! Many healthcare staff are compassionate towards others & hard on themselves. Practicing mindfulness (spending time with awareness of the here & now) can help with self-compassion. It's saying that we are worthy of & deserve our own kindness.

Using good communication skills helps to create a safe psychological space for conflict partners. Encouraging them to share their story shows a willingness to deal with the issue, find a solution & move forward.👇Click on the link below to watch the video:

Watch this video to see how Patrick uses good communication skills to put Lisa at ease, attempting to understand her perspective, all the time encouraging a conversation about change.👇Click on the link below to watch the video: #motivation #leadership

Leaders who possess a keen sense of self-awareness are well positioned to manage conflict in the workplace. Communication skills help to reduce the likelihood of escalation & enhance the outcomes of conflict.👇Click on the link below to watch the video:

Feedback provides a way for people to learn how they affect those around them. Often staff are not aware of their behaviour or the effect it is having on others & such a conversation can bring about improvement.👇Click on the link below to watch the video:

Empathy involves taking an active interest in, and trying to understand the person’s perspective, demonstrated by your curiosity and reflective listening. 👇Click on the link below to read the story: Thanks to @philip_barret for his amazing illustrations!

Whatever we do mindfully is meditation. When we are communicating with the people who use our services, we can do it mindfully with our full awareness. Communicating mindfully...we can be fully present to listen to their lived experience @careexperience @plumvillage

The biggest challenge for healthcare leaders in developing their skills for motivating others is usually with the shift in style & attitude involved…letting go of what has been called the ‘righting reflex’ (fixing)👇Click on the link to watch the video:

Leaders must invest time and energy in building relationships with staff. It’s a core part of a leader’s role & helps to narrow the gap between perception & reality of what’s happening inside the organisation👇Click on the link below to watch the video:

To build relationships, it is important to understand what people are saying & feeling. This helps to avoid preconceptions, reduces the chance of conflict & allows us to listen intently, while developing trust👇Click on the link below to watch the video:

Self-Management is the ability to use awareness of our emotions to manage our reactions to situations & people. It helps us to be present to how we #communicate with people & creates a supportive work environment. Click on the link to watch the video:

Self-awareness is about looking at yourself from a distance & is a key component of #communication skills development. Recognising our areas for improvement is an act of humility, allowing us to learn & grow.👇Click on the link below to watch the video:

Register now: for the last webinar in our enhancing trust through #communication in #healthcare series. Join us tomorrow with some familiar faces as we take a global perspective. @geog_at @WHO_Europe @HSELive @NationalQPS @uiowa @HSEvalues @EvaDoherty

RT @CostelloeKate: When things get tough go back & apply basic communication skills well ⁦@EvaDoherty⁩ #ASSIST #Beaumont24 ⁦@linfitz2010⁩ ⁦…

Just another day on set. Thanks to Mary Higgins @_TheNMH and Patrick @UHW_RAD @UHW_Waterford for their amazing acting skills today @RCSI_SIM

Thanks to Patrick @UHW_RAD for helping with the set up for @NHCProgramme videos 😊

What does it take to help someone develop skilfulness in communication? You can learn about a skill by reading about it, talking about it, watching demonstrations, but mastery takes practice, practice, practice (and positive, facilitated feedback) #communicationskills

RT @WHO_Europe: Join us next week to learn how 🇮🇪 implemented a new national communication training programme for healthcare staff. 👇For m…

"Instruction begins when you, the teacher, learn from the learner, put yourself in their place so that you may understand what they understand and the way they understand it". A huge shout out to facilitators working with healthcare staff to improve their communication skills :-)

RT @happymadwifemum: Great attendance to module 2 of National Healthcare communication programme @NHCProgramme. Myself & @Margare17608778…