Molton Brown UK
@MoltonBrownUK
Followers
20K
Following
3K
Statuses
12K
British Makers Of Fragrance, Created With Care. Made in England since 1971. #MBxMe
London
Joined April 2010
@rr123xx Hi, It's never our intention to deliver anything less than a positive service experience. We're sorry to hear you feel we have failed to meet your expectations. Kindly send us a DM including store name, time & date of your visit so we can investigate this further.
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@elstoleno Hi Rachel, We are sorry to hear this. Kindly send us a DM and one of the team will be in touch soon.
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@Lewjamew Hi, We are sorry to hear you're having issues with your rewards account. Kindly send us a DM and one of the team will be in touch soon.
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@Pod55466289 Hi, We are sorry to hear you're having issues with your Rewards. We can see you have been messaged by one of the team.
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@Steve_ITGuy Hi Steve. thanks for getting in touch. Send us a DM and one of the team would be happy to help.
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@RiaRozayyy Hi, Sorry to hear your sad to say goodbye to Alba White Truffle Ri Ri. This was discontinued back in 2020. Whilst we appreciate that the discontinuation of your beloved product is disappointing, it’s part of how we grow as a brand and allows us to offer you exciting new products.
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@KathleenDaly2 Hi Kathleen, sorry to hear this. Send us a DM and one of the team would be happy to help.
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@ajbullingham Hi Amber, sorry to learn of your experience. Send us a DM and one of the team would be happy to help.
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@BearwiththeHai1 Hi, Sorry to hear this. Send us a DM and one of the team would be happy to help.
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@vmistry11 Hi, We are sorry to hear this, kindly send us a DM and one of the team will be in touch soon.
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@randomjottings1 Hi Elaine, We are also unable to send you a message. This could be due to your privacy settings. We have requested further data from you such as your order number & email address on Trust Pilot. You can reach us via DM on Facebook and Instagram also.
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@Jennifer_Verona Hi Jennifer, Thanks for raising this to us. We will of course investigate. Our TikTok account name is @moltonbrown verified with a blue tick.
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