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Mob Entertainment Customer Support. We'll fix aaall the problems 👌 - Report a bug w/ Project Playtime:
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Joined November 2022
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Due to the overwhelming amount of players in Project Playtime we are currently scaling up our servers so people can make purchases.
In the meantime purchases have been temporarily disabled.
We apologize for the inconvenience and will notify everyone when purchases are restored.
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The Toy Box servers should be up and running!
They've been going offline on occasion the last 2 days but it should be fixed now 😄
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Servers are beefed up and working again! 💪
Due to the overwhelming amount of players in Project Playtime we are currently scaling up our servers so people can make purchases.
In the meantime purchases have been temporarily disabled.
We apologize for the inconvenience and will notify everyone when purchases are restored.
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@Adam_Fabrizio
The developers are looking at different solutions to this problem. We hope to have a fix for this as soon as possible.
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@bopinboopin
@mobgamesstudios
@Proj_Playtime
Thanks for the information. We know what is causing the issue with the ToyBox. We hope to have a fix released as soon as possible. You should receive all of your items as soon as we push that fix.
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@King_of_Scarlet
The developers are aware of this issue and are working to resolve it. Expect a fix in an upcoming patch.
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@games878787
@Proj_Playtime
We are looking at different ways to ensure that players who want to play as the monster more often are able to do so. We hope to have a solution available in game as soon as possible.
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@Manotas03
Purchasing Playcoins should already be possible within the game. Can you describe what it is that is preventing you from purchasing them?
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@ySm0RT
@ShaneMc32948133
We are sorry to hear about your issues with the Store. Did closing and relaunching the game help to solve the issue?
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@OhNoKittyKitty
@Proj_Playtime
@mobgamesstudios
I apologize for the delay in response. It is common for items to not immediately show up in player inventories with our current system. We hope to improve the feature going forward. Has the item appeared since your initial tweet?
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@Connor453233131
Thank you. I'll check in with the developers and see if they can narrow down the issue.
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@SatiagoFin
@Proj_Playtime
The mobile port of Project: Playtime is in production, but we do not currently have a time frame for when it will be released.
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@EmineAv86869944
@IceBlueberry27
@Proj_Playtime
The Mobile port of Project Playtime is in development, but we do not currently have a planned release date. Stay tuned for updates on the project.
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@Average_human2
@Proj_Playtime
Huggy's Charge Hug attack not working is a known issue and should be fixed in an upcoming patch. We are also working hard to improve the system for finding and joining servers and hope to have a solution for the issue as soon as possible.
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@taektrash
Thank you for reaching out. We know what has caused the issue with the ToyBox. We hope to have a fix pushed as soon as possible. You should receive all of your items as soon as that fix is live.
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@MrBOnnie07
I apologize for the delay. I have relayed these images to the developers. They are looking into potential solutions.
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@ySm0RT
@bopinboopin
@mobgamesstudios
@Proj_Playtime
You will be able to continue earning rewards for Season 1!
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@Soup21753479
Thanks for the information. We know what is causing the issue with the ToyBox. We hope to have a fix released as soon as possible. You should receive all of your items as soon as we push that fix.
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@sleep_apricot
Thanks for reaching out. We are aware of the issues with the ToyBox right now and hope to have a fix out as soon as possible. You should receive all of your backlogged items after this fix is pushed out.
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@IceBlueberry27
@Proj_Playtime
We are aware of the problem of hand cosmetics not appearing for one hand. We hope to have this resolved as soon as possible.
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@NationalBore
@Proj_Playtime
Did you at all reset your computer or are playing on a different account?
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@Connor453233131
Can you explain further? Is there an error that is displayed when this happens?
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@Roan18793033
We are aware of the issues with equipping Hands right now. We hope to have a fix out for it as soon as possible.
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@mac4zz
@Proj_Playtime
Thank you for the feedback. I will be sure to relay these suggestions to the developers and see what we can do to improve the overall gameplay experience.
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@Manotas03
@Proj_Playtime
We are still looking into this to find the cause, but there may be something you can do to resolve the issue on your end. Go into your Steam settings, go to the In-Game tab, and make sure your Steam Overlay is enabled. Should be the top option. Please let us know if this works.
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@KevinDe95329815
@Proj_Playtime
We are currently looking into fixing this issue. One workaround that may work is using ALT+ENTER to change the game to Windowed mode. This should set the game to a more appropriate resolution for you.
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@OhNoKittyKitty
@Proj_Playtime
@mobgamesstudios
We have been made aware of Survivor Outfit purchases not being award properly. We hope to have a fix for this as soon as possible. You should receive your items after we push that fix.
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@Man30049Safer
@Proj_Playtime
We are aware of issues with outfits being distributed from the ToyBox. We hope to have a fix released as soon as possible. You should receive all of your ToyBox items after that time.
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@Laurrarts
@knows_mc
We are aware of issues with outfits being distributed. We hope to have a fix released as soon as possible. You should receive all of your purchased items after that time.
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@Frosted091
@Proj_Playtime
This is a known issue, and the developers are working to resolve it. In the meantime, one workaround that may work is using ALT+ENTER to change the game to Windowed mode. This should return full control of your mouse. Please let us know if this works for you!
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@officialtoybox
This might not work every time but should help you get into more games successfully. We hope to have a more permanent fix to the system as soon as possible.
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@officialtoybox
This is common problem players are facing and our developers are working hard to come up with a solution. In the meantime, one workaround for this is to open the Server List menu, refresh the list, and then select a sever with four or fewer players.
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@Soup21753479
Thanks for reaching out. Can you tell us what specific items you have not received?
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