Mark Fiorentino
@MarkFiorentino
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Partner @BainCapVC (ex @stripe, Index Ventures, @cal š») | Board @RevenueCat, @PayWithCatch, @getmercantile, https://t.co/WBTdJksmH0, @pomelo_latam, and others!
San Francisco, CA
Joined December 2011
1/ After nearly six years at Index, Iām excited to officially announce Iāve joined @BainCapVC as the newest partner charged with helping to guide the next generation of growth-stage AI-native, vertical SaaS and fintech startups powering sector-advancing innovation
Please join us in welcoming @MarkFiorentino to the @BainCapVC team! As @mattcharris writes, Mark is constantly learning with a career and life trajectory powered by changes, pivots and the quest for new experiences. (Just ask him about being a Sommelier or his plans for upcoming CrossFit competitions) In life and in work, Mark sticks to the mantra: Balance IQ, EQ and hustle. Based in our SF office, Mark will continue working with growth-stage founders hitting that balance and working in #fintech, #AI apps or vertical #SaaS. (Sound like you? Reach out to Mark directly!)
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RT @jasonlk: A big congrats to Team @RevenueCat for kicking the year off with a record month of double-double growth! And for launchingā¦
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@maksim_s and @usmanm are two of the best founders to work with. Had the pleasure of partnering with them at Index and will forever be in their corner!
Excited to announce our first product: Operator. Operator helps fast-growing companies scale their phone support with AI agents. Our goal is simple: build the world's top support agent and put it within reach of every company. As companies scale, phone support becomes impossible to do well. You either compromise on quality or watch costs spiral out of controlāusually both. The numbers tell the story: ā¢ 900m minutes wasted on hold each year ā¢ $50b+ spent on subpar, complex call center operations ā¢ 3-4 month lead time required for demand planning ā¢ 3+ teams needed for global coverage We spent a year working closely with design partners to get this right. Operator is not another voice botāit's an AI agent purpose-built for support, handling thousands of real customer calls today. Operator picks up instantly. Understands context deeply. Maintains quality at any scale. And gets better every day.
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5/ Would love to hear from you! And thanks to Matt Harris for the welcome note!
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@BryanOffutt @mattlmckinney @Mark_Goldberg_ @espricewright @ekriessmann @ishanit5 @zabie_e @ahnchrisj @_catwu The 1998 white zin to be exact @BryanOffutt @mattlmckinney
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Iāve had the pleasure of calling @Mark_Goldberg_ a sparring partner, mentor, and most importantly, a close friend for nearly 6 years now. Heās one of the best, and I couldnāt be more excited to see this crew now out in the wild. Congrats to the entire @chemistry_fund team!
Some personal news -- today weāre launching Chemistry (!) a new firm founded by @kshenster, @ethankurz and me with our debut fund of $350M. We'll be leading high conviction investments at the Seed and Series A. Why did we start something new? š
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Congrats to Team @RevenueCat on their first epic developer conference!! RevenueCat might be one of the top sleepers in SaaS / fintech / payment management ... almost 30% of all mobile apps with subscriptions are powered by RevenueCat!! You pay for a subscription on your phone, you're using RevenueCat. Proud @saastrfund was the first investor!
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Arguably one of the best pieces of advice I received in my early venture career from @dannyrimer . A lot more in this š„ episode from @HarryStebbings
Biggest advice to new VCs from @dannyrimer: "Take your time, make very few bets, and really think through every meeting.ā Love your thoughts on your biggest advice to new venture investors? @honam @rabois @bgurley @m2jr @traestephens what would you advise?
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