Marriott Bonvoy Assist
@MBonvoyAssist
Followers
55K
Following
2
Media
6
Statuses
177K
Tweet us 24/7 for assistance with your @MarriottBonvoy account or any of our hotels. Find answers to common questions at https://t.co/mJl6XlvL20.
Global
Joined June 2014
@curly_scientist Hi Dr. Tuffy, we'd like to follow up with the hotel management team on your behalf. Please DM to provide the reservation holder’s name, reservation number, your stay dates, contact email address, and any additional information you wish to share.
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@mipaltan Thank you for your kind words. We are happy to hear that your team had a great time at the hotel.
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@_Starkilla Hello, we're sorry to hear about your experience. Please DM us your stay details (name on the reservation, stay dates) and your email address so we can follow up. We're here to help.
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@irenaakbar and we are committed to providing a welcoming environment for all. We have shared this information with the appropriate team; they will investigate and determine the appropriate next steps. Thank you for reaching out to us.
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@Markie_Jay06 Hello DeMarcus, Please be assured diversity and inclusion are core principles of Marriott's operations, and we are committed to providing a welcoming environment for all guests. We'd like to look into this further. Please DM the hotel name, stay dates and your contact details.
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@SeeMiaRoll Hello, we saw your tweet and would like to look into this for you. When you have a moment, can you DM us with the details below for review:.1) Full Name on reservation.2) Confirmation Number.3) Stay dates.4) Email address on reservation.We look forward to your message:
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@chrisdancy Hello, Chris. We are sorry to hear that. May we ask you to DM us the stay details (full name of the hotel, reservation holder’s name and the confirmation number) and your contact email address? We wish to connect with the hotel management team regarding this matter.
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@HannanehF Hello Hanna, we just saw your tweet. We can assist in sending your feedback to the hotel team if you'd like. Just DM us your reservation details and contact information. We'll be able to assist you further.
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@USamkelisiwe Thank you for your interest in working with Marriott. Please apply for available positions by visiting the Marriott website: Here you can upload your resume, create a profile, and be alerted of job openings that match your search criteria.
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@3MikeLUHG Yikes. Please DM your full stay and contact details, and we can share with hotel management for their further review.
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@IamTaniyaBhatia Hello again, Taniyaa, The hotel management has already started an investigation and they are contacting you directly to discuss this issue with you in person.
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@TheMattCardona Hello Matt, we're concerned to hear this and would like to look into it further. Please DM with your full name, contact information, and reservation confirmation number, along with any other details you'd like to share. Thank you.
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@Sakuprotein お問い合わせいただきありがとうございます。只今日本語対応スタッフが不在のため英語でお返事いただけますでしょうか？私共でお手伝いさせていただきます。. Hello, we would like to look into this for you. Could you DM us with your full name on reservation, stay dates and email address?
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@fattydaddy03 We saw your message. If we can be of assistance, please DM with more details and contact email. Thank you.
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@w_terrence We are sorry to hear this, Terrence. We would like to highlight this to the hotel management team for a follow-up. There are a few Marriott properties at Dallas. May we have the full name of the hotel (or perhaps address) via Direct Message?.
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@jbullockruns Hi Justin, thank you very much for bringing this to our attention. We take matters like this very seriously and would like to investigate further. Please DM with your stay details, contact email address, as well as any additional information you wish to share.
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@gdubya_hines We're thrilled to hear that you've chosen Marriott Bonvoy. Enjoy your Italian adventure and feel free to reach out if any assistance is needed.
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@luvernechatter Hello Scott, we saw your tweet too. Do you need help? If so, please DM us more details about your concerns. We look forward to your message:
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@papa_anniekey ご連絡いただきありがとうございます。ご意見をホテルの管理チームに連携させて頂きますので、お手数ですが、お客様のフルネーム、ご宿泊の詳細（ホテル名、ご宿泊日、ご予約者様のお名前、ご予約番号）、ご登録のメールアドレス、そして詳しいご情報をお知らせください。
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@BirbsWings @_ssquids Please DM us your stay details and contact information, so we can look into this.
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@AnnaBarna13 Wir nehmen diese Angelegenheit sehr ernst. Wir ermitteln dringend, um herauszufinden, was hier passiert ist.
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@_ssquids Hello, we just noticed your post. May we ask you to ask the reservation holder to reach out to us directly via DM with the latest update so we can review it further?.
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@irenaakbar Please be assured diversity and inclusion is a core principle of Marriott's operations.
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@essexloko74 We're sorry to hear of any frustration and would be happy to assist where we can. Please DM your full stay details, contact details and any additional information.
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@MickeyBlowtorch How awesome for Nikita for fulfilling your wish to have a picture of John Stamos on your nightstand! Please provide by DM the name of this property, and we will be delighted to share with Management, how Nikita made your day! #CustomerForLife.
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@_dharam_vir Kindly note that any conduct that does not comply with our internal policies and service standards will not be tolerated. Be advised that the proper actions will be taken along with management team and all involved departments.
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@cleopatra919 Hello Olivia, we are happy to hear that you had a wonderful stay with us. We hope to welcome you as a guest in the future!.
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@IamTaniyaBhatia Hi Taniyaa, The hotel management has tried to contact you a number of times, unfortunately without success. They are supporting the police with their investigation. Could you DM contact details so that they can discuss with you directly?.
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Travel with intention this year. Reset, reconnect, and feed your soul at our most dreamy locales. Achieve your travel dreams: #wanderlust #travellife #dreamy
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@MichaelRyanRuiz Hi, we just saw your tweet. Please feel free to DM us so we can further assist you.
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@MoreauGabarain Hi Laetitia, we're sorry to learn about this. Please DM us your stay and contact details (name of the hotel, dates of stay, name on the reservation and email address associated with it). Thank you.
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@JoeyMannarinoUS Thank you (and Alex 🐶 😅) for your loyalty. Glad to hear that you had a pawsitive experience at the hotel. We appreciate your kind words.
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We agree! RT @thorpus Need to spontaneously burn @MarriottBonvoy points more often. Random nights away with the fam with a pool are fantastic.
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@TessaDare Hello Tessa .Thank you for connecting with us. We will be happy to reach out to the hotel team regarding this matter. Please ask the event organizer connect with us directly via DM referring to your twitter user name, so we can trace back our conversation. Thank you.
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@chifaentiffanys Hola Javier, hemos visto su tweet y nos gustaría ayudarle. ¿Nos podría dar más información por mensaje privado? También agradeceríamos que nos facilitara el nombre completo del hotel, su correo electrónico y la fecha en la que acudió usted a desayunar. Muchas gracias.
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@ryancameron Hello Ryan, we take your feedback seriously and would like to document your concerns for the hotel management team to follow-up. Kindly DM us the full hotel name, stay dates, full name on your reservation, and email address. We are here to help.
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@itsericathomas Hi Erica, we'd like to look into this and follow up with hotel management. Please email us further details to twitter@starwoodhotels.com. Thank you in advance.
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@rickhasen Send us a DM with your confirmation number, email address and the details of your encounter, so we can look into this.
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@KrisToppa Wir nehmen diese Angelegenheit sehr ernst. Wir ermitteln dringend, um herauszufinden, was hier passiert ist.
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@emily_ladau Hello Emily, we are sorry to hear that. Please DM us and provide your full name, email address and stay details (full hotel name, check-in, and check-out dates), so that we can assist further. We look forward to your DM.
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@debh1028 Hi there, we would like to follow up on this issue. To protect your information Please send a DM sharing more details of your concern, including reservation number, name on the reservation, hotel full name, stay dates, and email address, so we can look into it for you.
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in order to achieve our Serve 360 sustainability & social impact targets such as a 45% waste to landfill reduction and responsibly sourcing 95% of our top 10 priority categories (inclusive of bottled water) by 2025. (2/3).
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@BrigitteOhNo Thank you for reaching out, Charlotte. We would like to look into this for you. Please DM us with your Bonvoy number, full name, email address, and past stay seen on the account, along with details of your experience.
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@zen_garten Wir nehmen die Angelegenheit in Leipzig sehr ernst. Wir ermitteln dringend, um herauszufinden, was hier passiert ist.
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@letschangelife7 and we are committed to providing a welcoming environment for all. We have shared this information with the appropriate team; they will investigate and determine the appropriate next steps. Thank you for reaching out to us.
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@TigNotaro Not Cool. Please DM us your stay info and we will follow up on this right away. Thank you in advance.
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@viditchess Hello Vidit, thank you very much for sharing your beautiful moments with us! Hope you have a wonderful stay!.
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@Anastasia_esq Hello, there. We are sorry to hear that. May we ask you to DM us the stay details (full name of the hotel, reservation holder’s name and the confirmation number) and your contact email address? We wish to connect with the hotel management team regarding this matter.
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@Jennifer__Brett We’d be proud to host Mr. Martin’s retirement adventure at one of our gorgeous Hawaii resorts. DM so we can sort out details!
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@willowgreen1 Hello Marcie, we take your feedback seriously and would like to document your concerns for the hotel management team of The Westin Southfield Detroit to follow-up. Kindly DM us your full name on your reservation, stay dates and email address. We are here to help.
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@Shibukaho Dear Shibuya, kindly DM us with your contact info and your stay dates, so we can look into this for you.
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@mvivianhughes We're very sorry to hear about this, Vivian. If you DM with your reservation confirmation number and contact information, we'll be happy to follow up. Thank you.
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The phase-out of single-use plastics continues to be an area of focus throughout our operations, including the guest room as part of our sustainability goals which include a 45% waste to landfill reduction. (3/3).
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@emily_ladau Hello, we just saw your tweet. We would like to connect with the hotel management team regarding this matter. May we ask you to DM us the stay detail (date of stay, reservation holder’s name and the confirmation number) and your contact email address?.
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@ZachLentzSI have felt while trying to cancel a reservation because of your wife's illness. Please DM your contact information, confirmation number and the full name as listed on the reservation. We will forward to the hotel's leadership team to address your concerns promptly.
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@Aiekillu J ai vu votre tweet sur Sheraton Hotel. Pouvez vous m'envoyer un message direct. On est ici pour vous aider.
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@IamTaniyaBhatia Hi Taniyaa, we are sorry to hear this. Please DM us your name and the email address you made the reservation with and the exact dates of your stay, so we can look into this further.
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@MalwareJake We're so sorry to hear about this, Jake. If you DM with your reservation confirmation number and email address, we'll be glad to follow up. Thank you.
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@jb_kazu Hello, thank you for connecting with us and apologize for the inconvenience caused. If you have any upcoming reservation at The Westin Yokohama which has been cancelled, please DM us the original confirmation number. We will be happy to follow-up on this matter.
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Thank you! What was the best part of your stay? RT @Dlrou812 @MarriottBonvoy Thank you so much to Mary at the Marriott Philadelphia Airport. Credit where it’s due, the most excellent customer service.
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@fixthis346322 Hi, fix. We are sorry to hear about your experience. Please DM us your confirmation number, name on the reservation, and email address, so we can look into this. Thank you.
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@rochforb Hi Brad, we're sorry to hear about your travel hiccup. Can you DM us your stay details? We'd like to see if there's anything we can do.
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@coffeespoonie We are concerned to hear about this recent experience. Please DM the following information, the full name of the Reservation holder, the confirmation number and the contact information as it appears on the Reservation.
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@y_makomako この度は、お忙しい中ご感想をお寄せいただきましたこと、心よりお礼申し上げます。お手数ですが、ご予約情報（ホテル名、お日にち、ご予約者様のお名前またご予約番号）をDM.にてお送りいただけますでしょうか？私共から今一度ホテルの責任担当者とこちらの件を共有させていただきたく存じます。.
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Turkey tastes better on the 50. Check out how fans stayed closer to the game at our Fansgiving event with #CourtyardHotels. 🏈🦃 #OfficialHoteloftheNFL #WhereWeFan
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@APLMom We saw your tweet; Please DM your name, reservation information, email address and the details of your experience, so we may look into the matter to better understand what happened.
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@NS14003819 Asia Pacific: Mainland China, Hong Kong SAR, Macau SAR, Taiwan, Japan, South Korea, French Polynesia, Maldives, India, Sri Lanka, Bhutan, Nepal.
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Hi Martha - Thanks for your patience while we checked into this for you. This is a brand standard for our hotels. There might be some exceptions where prohibited by local law or culture though. We hope you have a good day!.
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@Kathie_MC_ Hi Kathie, we would like to look into this for you. Please DM to provide your Marriott Bonvoy member number, the email address associated with your account and your most recently posted past stay (hotel name and date of stay). Our team can also answer your questions.
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@YolettMcCuin Hello Yo, we genuinely value your feedback and are committed to documenting your concerns for the hotel management team to address. Kindly DM us with the full hotel name, the full name on your reservation, stay dates, and email address. We are here to help.
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Please accept are apologize for applying the incorrect name.
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@txsalth2o Hi there, We are sorry to hear about your experience. Please DM us your confirmation number, name on the reservation, stay dates and email address, so we can look into this.
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@iPullRank Hi.Each program is still its own entity so they’re going to run separately for now. There will be no changes to the SPG AMEX card.
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@casualgamer_sa Hello. We are sorry to hear about this experience. Please DM us your confirmation number, name on the reservation, and contact information so we can look into this. Thank you.
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@hannahferrier_ Hi Hannah. We saw your tweet & would like to follow up on your experience. Would you be able to provide more details via DM?
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@nonye_naj Hello, we noticed your tweet and would like to assist where we can. Please DM your stay details, contact information and additional information and we can request for hotel management's follow-up to discuss further.
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@tricalord Hello. We can look into this. By DM, please provide the full name on the reservation, email address, and the confirmation number. Your cooperation is greatly appreciated. If you have further questions, please contact us at Marriott Social Media Care.
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@XanaduHQ We take matters such as this very seriously. Please DM us of which property in the Atlanta area this is taking place.
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@JoriEpstein Hi Jori, Thats wonderful to hear. We are happy that it was returned safe to you. Best regards.
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@stephdelander Hi Steph, we're sorry to hear about your experience. Kindly provide us with your stay details (hotel name and stay dates) along with the full name on the reservation and email address. We're looking forward to hearing from you.
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@paul_winginit Hi Paul, we've noticed your tweet. Sorry to hear this. Please DM us with your stay and contact details, so we can follow up with hotel management. Thanks.
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@Biispy Hello, we take security very seriously. Upon learning of this incident, the hotel launched an investigation and will respond with appropriate action.
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@RahulPa29821958 Please DM your contact information and your confirmation number. We apologize for your frustrations with this recent stay. Our team will share your concerns with the appropriate department for further assistance.
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@damion_jerrell Hi, Damion. We saw your mention and would like to look into this for you. Please DM us your confirmation number, name on the reservation, and email address, so we can look into this.
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@EricBeinhocker We had a surcharge due to minimum wage increase. After review, we decided to end the policy.
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@peterhenery Thanks for contacting Marriott Corporate Customer Care. You may review the terms and conditions of the program. Booking your stays via third party do not earn points or elite night credit. For the privacy and security of our employees, we do not provide names.
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@RealHousewifeMi Hello, thank you for connecting with us. We would like to connect with the hotel management team regarding this matter. May we ask you to DM us the stay detail (full name of the hotel, check-in date, reservation holder’s name and the confirmation number) and your email address.
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