Service design is 10% design... 90% creating the conditions for design to happen That means understanding constraints, building relationships with stakeholders, getting funding, winning buy-in…the list goes on Yet most service design education focuses on the 10% Why?!

RT @LouDowne: Austerity service design has taken over design in the last 15 years. Its been going on for so long and has crept up on us so…

The impact on us, our services and our organisations has been to create a vicious cycle of short-termism and panic As we face a world of scarcer resources, can we still afford to practice austerity-era service design? and how do we get out of the grip of short-term cost saving?

RT @FLondonAcademy: 15 books for Service, Product and UX Designers by Cal Thompson, VP of Product Design and Research at @Headspace and Cu…

RT @theschoolofgood: Happy New Year! What’s your new years resolution for your service? The School of Good Services is open again for 202…

@timpaul YES! This is excellent 🙌🏼 I’m assuming this is just for folks with stuff **on** (?) I’m sure you’ll get a lot of interest from further afield

Folks on non-UK time Zones! 🇨🇦🇺🇸🇬🇹🇨🇴🇧🇷 @theschoolofgood is doing a rare EDT (GMT -4) Agile Service Design Course in November and we have a last few tickets available If you're looking to move into Service Design, this is the course for you!

Last few tickets available for our August Agile Service Design course 👉🏼 If you’ve ever wanted to understand how services get designed & delivered in agile, multidisciplinary teams, get to grips with prototyping and testing services or want to move into SD this is your course 🔥

If you’re facing systemic discrimination or are underrepresented in the design industry, we’re offering 5 free bursaries to @theschoolofgood courses this year 👉🏼

RT @stonewalluk: #RainbowLaces is turning 10! 🌈 We've come so far for LGBTQ+ inclusion in sport over the last decade. Now, it's time to L…

If you didn’t spot it (you mean you **weren’t** looking for service design training over the weekend?!) carry on, nothing to see here unless you want to check out our lovely shiny website (now with renewed domain hosting 😂) 😚

@tomwm Exactly. Grim for folks this is even news but 🤞🏼that the CS realises this is hugely unethical

@tomwm 😢

@accessibleweb Ah that’s lovely to see! Thanks for sharing 🤗

If you’re running / designing / building a UK government service and want some help, Ben and the team are designing a service for you! If you’ve got 5 mins, tell them what you need help with 👉🏼

My DMs are open if you’re thinking about applying and want to chat about it