Lifetouch
@Lifetouch
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Following
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Capture life’s memories For customer service: https://t.co/kW2e7LD9AD
Happy National School Picture
Joined December 2008
@BritMominNY We are so sorry to hear this, Janine. Let us look into this for you. Please send us a DM with all the details you provided here, including the order number and the email address associated with your account.
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@BeardedBalabos Hi Balabos! We'd be happy to help! Could you DM us your order information so we can help you with this further?
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@BrendaVest14 @UPS Hi Brenda! We apologize for the frustration and we'd be happy to help! Could you please DM us your order information so we can look into this for you?
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@sudonathan We are sorry to hear about your experience. We will send your feedback to the appropriate department. All feedback is much appreciated. We would also like to state that you can ship the portraits to school for free when you order before picture day.
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@lourdenx3 We are so sorry to hear this, Lourden. Let us look into this for you. Please send us a DM with all the details you provided here, including the order number and the email address associated with your account.
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@MadAndMadder Hello there we do see that you sent us a DM so we will continue to help you there!
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@tiffanyhelena Hi Tiffany! We'd be happy to help! It's possible there was an error and our system read the dates wrong. Could you DM us your student's information and a screenshot of the discount code?
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@js120goblue Hi JS! We apologize for the frustration and we'd be happy to help! Could you please DM us that code as well as your student's name so we can work on locating those images?
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@sidwel5864 Hi Mary, thank you for reaching out to us. Please send us a PM with all the details you provided here, including the order number and the email address associated with your account.
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@theGemini_Jay @USPS Hi Jay! We apologize for the inconvenience and we'd be happy to help! Could you please DM us your student's portrait ID so we can work on getting those resent?
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@DeucefromPG We are so sorry to hear this. Let us look into this for you. Please send us a DM with all the details you provided here, including the order number and the email address associated with your account.
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@_uhleksis Hi Susie! We apologize for the frustration and we'd be happy to help! Could you please DM us your order number or student's information so we can look into this further for you?
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@karen1oo Hi Karen! We apologize for the delay and the frustration! Could you please DM us your information so we can look into this further for you?
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@MattinNarberth We are so sorry to hear this, Matt. Let us look into this for you. Please send us a DM with all the details you provided here, including the order number and the email address associated with your account.
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@Chris_SoTatted Yes we understand your frustration and we will for sure pass this along. Thank you again!
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@AliV91909 Hello Allison we would be happy to assist you. On our website you can in fact order multiple students in one transaction but if you are ordering on that is not an option as that is a different website.
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@mathewsmithh Hi matthew! We'd be happy to help! At this time, we don't keep photos for more than 9 months before purging them to make room for next year's photos. Do you know if anyone ordered prints? If so, we could send a copyright release so you can take them & have your own copies made.
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@eriperezeri We are so sorry to hear this, Eri. Our goal is to exceed your expectations, and we would like to look into this for you. Please send us a DM with all the details you provided here, including any student portrait codes and the email address associated with your account.
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