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London Northwestern Railway Profile
London Northwestern Railway

@LNRailway

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Following
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Joined September 2017
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@LNRailway
London Northwestern Railway
16 minutes
@AliceC10088 2/2 If you reach your destination 15+ mins late you can claim delay-repay here: -Leah
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@LNRailway
London Northwestern Railway
16 minutes
@AliceC10088 1/2 Hi Alice, I'm sorry about this, I can see that this service is currently delayed by 21 minutes. I haven't received any info about why this service is delayed, so sorry I don't have anymore info for you. If I do I'll let you know.
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@LNRailway
London Northwestern Railway
5 hours
@DavidSm33475496 You're welcome, safe travels :) -Leah
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@LNRailway
London Northwestern Railway
7 hours
You do the taps. We do the maths! When you pay as you go with contactless, we'll work out the best adult fare for your journey and time of your travel. (Contactless is only available at selected stations) For more information visit
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@LNRailway
London Northwestern Railway
9 hours
@DPinnoise We use feedback to try and improve our services -Leah
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@LNRailway
London Northwestern Railway
9 hours
@DPinnoise You can make a formal complaint here if you wish: -Leah
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@LNRailway
London Northwestern Railway
9 hours
@DPinnoise A freight train was being held near Leighton Buzzard (due to a cracked windscreen) which has unfortunately delayed some of our services, I am sorry about this -Leah
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@LNRailway
London Northwestern Railway
9 hours
@DPinnoise Good morning, I am sorry about this, if you let me know which services you are referring to I can look into the reason for the delay. If you arrive at your destination 15 minutes later than planned you can claim compensation here: -Leah
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@LNRailway
London Northwestern Railway
9 hours
@markod3000 We are constantly seeking to improve our train performance and customer experience. We are in the process of building a new LNR fleet to make services more comfortable for passengers -Leah
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@LNRailway
London Northwestern Railway
10 hours
@EmmaBal49442684 2/2 The train is still running, although delayed, which is why the team are not showing it as cancelled -Leah
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@LNRailway
London Northwestern Railway
10 hours
@EmmaBal49442684 1/2 I appreciate that Emma and I am sorry for any unclear communication. As the team investigate the issue on-site there is inevitably a delay in the news reaching the control room, and then us updating journey planners/station screens etc. from there.
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@LNRailway
London Northwestern Railway
10 hours
@markod3000 You can make a formal complaint here if you wish: -Leah
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@LNRailway
London Northwestern Railway
10 hours
@EmmaBal49442684 Hi Emma, the issue with this service is currently being investigated but it looks like the train windscreen may be smashed. I am sorry for the inconvenience, your ticket will be valid for our next available service -Leah
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@LNRailway
London Northwestern Railway
10 hours
@EddWPickering 2/2 You can make a complaint here if you wish: -Leah
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@LNRailway
London Northwestern Railway
10 hours
@EddWPickering 1/2 I do apologise for the inconvenience or any discomfort caused by using a busier train, however delay-repay is only claimable when your journey has been delayed by more than 15 minutes, therefore if the 2nd train arrives within that time period you cannot claim.
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@LNRailway
London Northwestern Railway
10 hours
@EddWPickering You can claim delay-repay for delays of over 15 minutes here: If the next service arrives within 15 minutes of your original trains arrival time then you will not be able to claim -Leah
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@LNRailway
London Northwestern Railway
10 hours
@DPinnoise You're welcome, safe travels -Leah
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